Core Responsibilities: Operations Management: Oversee daily store activities, ensuring smooth picking, packing, and dispatching to meet delivery SLAs. Team Leadership: Manage staff schedules, delegate tasks, motivate the team, handle grievances, and ensure adherence to company standards and training. Inventory & Stock: Maintain accurate stock levels, manage replenishment, apply FIFO/FEFO (First-In, First-Out/First-Expiry, First-Out), and reduce shrinkage. Delivery Coordination: Schedule riders, optimize routes, provide en-route support, and track performance for timely deliveries. Customer & Issue Resolution: Handle customer escalations, track undelivered orders, investigate non-deliveries, and ensure high CSAT/NPS scores. Reporting & Compliance: Prepare shift reports (attendance, output, issues) and ensure compliance with safety, hygiene, and SOPs.

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