Posted:3 days ago|
Platform:
On-site
Full Time
Deliver and model world-class, personalized customer service aligned with luxury retail standards
Cultivate deep product knowledge to confidently guide guests through chocolate selections, gifting, and pairings
Drive sales performance through upselling, storytelling, and attentive service
Resolve guest concerns with discretion, professionalism, and care
Supervise, motivate, and support team members during assigned shifts
Lead pre-shift briefings and ensure staff are informed, prepared, and inspired
Coach team members on service standards, product knowledge, and brand presentation
Support onboarding and training of new hires
Open and close the store in accordance with company procedures
Maintain immaculate visual merchandising, cleanliness, and brand presentation
Monitor inventory levels, assist with stock management, and reduce product loss
Ensure compliance with food safety, hygiene, and cash-handling standards
Act as a brand ambassador, embodying elegance, warmth, and attention to detail
Uphold the heritage, craftsmanship, and storytelling of the chocolate brand in every interaction
13 years of supervisory or keyholder experience in luxury retail, hospitality, or premium food environments
Strong leadership and communication skills
Passion for fine chocolate, gourmet food, or luxury retail
Proven ability to deliver elevated customer experiences
Flexibility to work evenings, weekends, and holidays
Polished, professional demeanor
Detail-oriented with a strong sense of presentation
Calm, confident decision-maker in a fast-paced environment
Team-focused with a hands-on leadership style
WaterMelon Management Services Pvt. Ltd
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