Furniture-HomeDecor Studio Manager.

Job Summary

The Studio Manager is responsible for leading day-to-day operations of the Pepperfry Studio, driving sales performance, providing exceptional customer experience, and ensuring high standards of visual merchandising. This role involves managing a team, coordinating with vendors and central teams, and representing the Pepperfry brand through strong product knowledge and consultative selling.

Key Responsibilities

1. Sales & Business Development

• Achieve monthly and quarterly sales targets for furniture and home decor categories.
• Drive footfall and conversions through effective customer engagement.
• Conduct client consultations, understand requirements, and provide personalized product recommendations.
• Manage lead follow-up, coordinate with online teams, and ensure closures.

2. Customer Experience

• Ensure a premium, seamless in-store experience for all walk-in customers.
• Address customer queries, handle escalations, and ensure timely resolution.
• Maintain a deep understanding of Pepperfry's catalog, materials, design trends, warranties, and services.

3. Studio Operations

• Oversee daily studio activities including staff scheduling, store opening/closing, and security protocols.
• Maintain inventory accuracy and coordinate replenishment of catalogues, samples, and display items.
• Ensure the studio is well-maintained, clean, and aligned with company standards.

4. Visual Merchandising

• Maintain brand-approved display layouts and update studio displays as per seasonal or campaign changes.
• Ensure products and decor elements meet Pepperfry's aesthetic and quality guidelines.

5. Team Management

• Lead, train, and motivate Sales Executives/Studio Associates.
• Conduct performance reviews, identify training needs, and ensure adherence to SOPs.
• Maintain a positive, performance-oriented work environment.

6. Coordination & Reporting

• Coordinate with central teams including Supply Chain, Marketing, and Merchandising.
• Prepare daily/weekly sales reports, customer insights, and operational metrics.
• Support local marketing initiatives, events, and partnerships to increase studio visibility.

Skills & Competencies

• Strong communication and interpersonal skills
• Consultative/solution-oriented selling approach
• Leadership and team management
• Knowledge of furniture, interiors, or home decor (preferred)
• Customer-first mindset
• Proficiency in CRM and basic MS Office tools
• Ability to multitask and manage store operations

Qualifications & Experience

• Bachelors degree in Business, Interior Design, Retail Management, or related field
• 36 years of experience in retail management, preferably in furniture, lifestyle, or premium retail sectors
• Experience in handling sales targets and team supervision

Work Environment

• Retail studio setup
• Weekends and holiday availability required (weekly offs on weekdays)
• Direct interaction with customers and design consultants