Cluster Manager

Job Description – Cluster Manager (Restaurant Operations)

Position Title: Cluster Manager – Restaurant Operations

Department: Operations

Location: Lajpur- Surat

Reports To: Regional Operations Head / Area Manager

Role Overview

The Cluster Manager will be responsible for overseeing multiple restaurant units within an assigned cluster. This role involves ensuring operational excellence, maintaining quality standards, driving revenue and profitability, managing people, and delivering exceptional guest experience across all outlets.

Key Responsibilities

• Oversee daily operations of multiple restaurants within the cluster to ensure smooth functioning.
• Achieve sales targets, optimize costs, and drive profitability at each outlet.
• Implement and maintain standard operating procedures (SOPs) for quality, hygiene, and safety.
• Monitor and analyze performance metrics, including sales, customer feedback, and employee productivity.
• Recruit, train, and mentor restaurant managers and their teams to ensure alignment with brand values and service standards.
• Conduct regular audits and surprise checks at outlets to uphold operational discipline and compliance.
• Develop and implement cluster-level promotional activities in coordination with marketing teams.
• Ensure customer satisfaction by addressing escalated complaints and maintaining strong guest relations.
• Manage vendor relationships and inventory control to minimize wastage and ensure the timely supply of raw materials.
• Prepare and present monthly performance reports that include insights and recommendations for senior management.

Qualifications & Skills

• Bachelor’s degree in hospitality management, Business Administration, or related field.
• 5+ years of experience in restaurant/food & beverage operations, with at least 3–4 years in a multi-unit management role.
• Strong leadership and people management skills with the ability to motivate large, diverse teams.
• Excellent communication, interpersonal, and problem-solving abilities.
• Analytical mindset with proficiency in budgeting, forecasting, and P&L management.
• In-depth understanding of F&B industry trends, customer preferences, and market dynamics.
• Flexibility to travel frequently within the assigned cluster.

Key Competencies

• Leadership & Team Development
• Customer Centricity
• Operational Excellence
• Financial Acumen
• Strategic Thinking & Decision Making
• Conflict Resolution

Job Types: Full-time, Permanent

Benefits:

• Cell phone reimbursement
• Food provided