Franchise Operations Executive

Company Description

B'Creamy India has been delighting sweet-toothed customers since 1893, with a presence in Gujarat, Maharashtra, and Dubai. Our company is renowned for enriching your life with our premium product offerings. We take pride in our heritage and have catered to over 1 crore people, making us a beloved brand in the regions we serve.

Job Title: Operations Executive – FOCO Outlets

Location: Surat

Department: Franchise Operations

Reports To: Operations Manager / Franchise Head

Role Overview:

The Operations Executive (FOCO) will support the Operations Manager in overseeing day-to-day functioning of franchise-owned company-operated outlets. The role focuses on ensuring seamless store operations, maintaining SOP compliance, driving sales and profitability, ensuring customer satisfaction, managing manpower, and strengthening franchise relations.

Key Responsibilities:

Outlet Operations Management

• Support smooth daily operations of all FOCO outlets.
• Ensure adherence to company SOPs, hygiene, safety, and quality standards.
• Monitor stock levels, wastage, and consumption reports to control costs.

Sales & Revenue Growth

• Track and analyze outlet sales performance against targets.
• Support marketing initiatives, events, and promotions execution at outlets.
• Drive upselling/cross-selling programs and customer engagement activities.

Franchise & Stakeholder Coordination

• Act as a bridge between the company and FOCO partners for operational matters.
• Provide operational support to Franchise Owners and resolve escalation issues.
• Share regular MIS and performance reports with management.

Manpower & Training

• Assist in recruitment, onboarding, and training of outlet staff.
• Ensure staff adherence to grooming, service, and behavior standards.
• Plan shifts, manage attendance, and support employee engagement at outlets.

Process Improvement & Compliance

• Audit outlets for operational compliance and suggest improvements.
• Support implementation of new initiatives, menu launches, or technology updates.
• Monitor and escalate maintenance, AMC, or vendor support issues.

Key Skills & Competencies:

• Strong knowledge of QSR/F&B retail operations.
• Excellent people management and team leadership skills.
• Analytical ability for sales and operational data.
• Customer-first approach with conflict-resolution ability.
• Good communication and stakeholder management (franchise & internal).
• Proficiency in MS Office (Excel/Reports) and POS systems.

Qualifications & Experience:

• Graduate in Hospitality/Retail/Business Management (MBA preferred).
• 3–5 years of experience in F&B/QSR/Retail operations, franchise experience preferred.
• Exposure to multi-outlet management will be an added advantage.

Career Growth:

This role serves as a grooming platform to transition into a full Operations Manager, handling larger regions and more outlets.

Job Type: Full-time