Cluster Manager

Operational Leadership

• Ensure seamless operation of multiple centers within the designated
• Provide strategic direction and operational leadership to multiple centers within the assigned cluster with a focus on enrollment and placements
• Implement programs, oversee center level activities within the cluster, manage resources, and foster a collaborative and inclusive environment to achieve organizational
• Ensure consistent implementation of organizational policies and
  

Program Management & Coordination

• Oversee the coordination and execution of programs across the cluster.
• Collaborate with center managers to ensure program alignment with beneficiary needs and organizational
• Enable implementation of execution plans to adhere to project mandates and
• Ensure compliance with process metrices and quality standards while continuously seeking opportunities for program improvement.
  

Stakeholder Engagement

• Liaison with internal stakeholders for operational
• Cultivate and maintain strong relationships with community partners, and other external stakeholders to enhance the impact and reach of the
• Collaborate with cross functional internal teams (PMO, Academic Excellence, HR, M&E, CRD, MIS, Curriculum, IT, Finance, Admin ) for operational requirements.
• Participate in formal meetings to share operational feedback with respective
• Effective enrolment strategy
  

People Management

• Train, and mentor center managers and support staff within the
• Foster a positive and inclusive work culture, provide leadership and support to promote professional development and
• Enable optimal productivity level of reporting
• Implement performance metrics to assess the effectiveness of center
• Establish and communicate attrition reduction and employee satisfaction plans to center managers, outlining specific strategies, feedback mechanisms, and continuous improvement plans.
  

Resource Management:

• Manage budgetary resources effectively to maximize impact across all
• Monitor and optimize resource allocation, including staffing, supplies, and
• Manage the budget for projects effectively, ensuring the allocation of resources aligns with program priorities and organizational objectives.
  

Documentation, Compliance and Quality Assurance

• Prepare regular reports on program outcomes, financial performance, and other key
• Maintain and review comprehensive documentation of program activities and impact for the purpose of internal reviews and internal and external audits.
• Ensure compliance with relevant laws, regulations, and organizational
• Implement quality assurance measures to uphold service
• Use of Technology tools and generate culture of technology adoption
  

Desired Profile

• Graduate/post graduate in any discipline
• Experience in skill development CSR projects
• Good experience in operations and team management skills
• 7+ years of experience in the skilling sector with a focus on mobilization and placements