Client Servicing Manager

Company Overview

Position Overview

Role & Responsibilities

Understanding Client Needs

• Liaise with clients on a daily basis to understand their goals, vision, and campaign expectations
• Translate client requirements into clear briefs for internal teams
• Maintain long-term relationships with clients by ensuring consistent satisfaction
  

Project & Campaign Management

• Handle end-to-end execution of marketing and digital campaigns
• Ensure all projects are delivered on time, within scope, and on budget
• Coordinate with internal departments like design, planning, and execution teams
  

Team Leadership

• Lead and mentor the client servicing team to ensure smooth operations
• Allocate tasks, monitor progress, and resolve any internal conflicts or delays
• Encourage a collaborative and high-performance team culture
  

Creative Presentation & Feedback

• Present campaign ideas, concepts, and deliverables to clients for approval
• Gather and interpret client feedback and guide creative teams accordingly
• Manage revisions and ensure final output aligns with client expectations
  

Performance Monitoring & Reporting

• Track and report the performance of all marketing campaigns across platforms
• Analyze results and suggest improvements based on campaign insights
• Share regular performance updates with clients in a structured format
  

Documentation & Communication

• Maintain all necessary client documentation, feedback, and records
• Ensure clear and timely communication between clients and internal teams
• Keep clients informed about project updates and milestones
  

Budgeting & Approvals

• Prepare budget estimates for each campaign
• Seek timely approvals from clients and ensure budget adherence during execution
• Optimize spending for better ROI without compromising campaign quality
  

Qualifications & Skills Required

• Minimum 2 years of team management experience
• Strong grasp of ATL advertising and campaign dynamics
• Postgraduate degree in Marketing/Advertising or equivalent
• Excellent communication, presentation, and multitasking skills
• Proficiency in both English and Hindi (spoken and listening)
• Analytical thinking and problem-solving mindset
• Ability to work under pressure and meet deadlines consistently
  

Benefits

• Competitive salary package
• Comprehensive accidental insurance with 10 Lac(s) coverage
• Generous life insurance policy to ensure the financial security of employees and their
• families
• Exclusive partnership with Sahyadri Hospital, offering discounted health services and wellness programs
• Ample paid time off, including vacation days, sick leave, and company holidays, to promote work-life balance
• Flexible working hours
• Gratuity plan to reward loyalty and long-term commitment
• Robust Provident Fund (PF) and Employee State Insurance Corporation (ESIC) benefits
• for retirement planning and financial stability
• Access to a wide range of soft skill training programs and professional development
• opportunities to foster career growth and advancement