Client Services Manager

##Acclaim Consultants is looking for a Client Services Manager for an Esteemed client in Global Total Workforce Solutions

Years of Experience: 13-20 Years

Must have experience in RPO, Recruitment Deliver,y and Operations

**** Preference for Immediate Joiners

Responsibilities:

1.Client Relationship Management:

• Build and maintain strong relationships with assigned clients, serving as the main point of contact for all recruitment-related matters.
• Understand clients' talent acquisition needs, business objectives, and recruitment challenges to provide tailored solutions.
• Conduct regular client meetings and check-ins to ensure client satisfaction, address concerns, and identify opportunities for improvement.
• Collaborate with internal teams to develop and implement strategies that align with clients' recruitment goals.

2.Recruitment Delivery and Operations:

• Oversee end-to-end recruitment processes, ensuring timely and quality delivery of services.
• Work closely with recruitment teams to understand client requirements, establish recruitment strategies, and set realistic expectations.
• Monitor and track recruitment metrics and Key Performance Indicators (KPIs) to ensure service level agreements (SLAs) are met or exceeded.
• Identify areas for process improvement and efficiency gains, implementing best practices and innovative solutions to enhance recruitment outcomes.

Team Management and Leadership:

• Lead a team of recruitment professionals, providing guidance, coaching, and performance feedback.
• Foster a collaborative and high-performing team culture, promoting professional development and engagement.
• Conduct regular team meetings and training sessions to ensure alignment and knowledge sharing.
• Manage workload distribution, ensuring optimal resource allocation and effective utilization.

Client Reporting and Data Analysis:

• Prepare and present regular reports to clients, highlighting recruitment metrics, progress, and key insights.
• Analyze recruitment data and trends to identify patterns, challenges, and opportunities for improvement.
• Use data-driven insights to make informed decisions, develop strategies, and optimize recruitment processes.

Requirements:

• Bachelor’s degree in human resources, Business Administration, or a related field. Master's degree is a plus.
• Proven experience (14-18 years) as a Client Service Manager, Account Manager, or similar role in the RPO industry, preferably from IT recruitment experience
• Strong understanding of end-to-end recruitment processes and best practices.
• Excellent client relationship management skills with a customer-centric approach.
• Exceptional communication, negotiation, and presentation abilities.
• Strong leadership and team management skills, with the ability to motivate and inspire others.
• Analytical mindset with the ability to interpret data and make data-driven decisions.
• Proactive problem-solving skills and ability to thrive in a fast-paced, deadline-driven environment.
• Proficiency in using recruitment software and Applicant Tracking Systems (ATS).
• Availability for occasional travel to client sites as needed.