Client Service Coordinator

About Scribido Campus

Scribido Campus, founded in 2014, is an organisation that offers Schools and School students various products and services, which are both academic and non-academic in nature.

Role Overview

As our Client Success Lead, you will own end-to-end client relationships, drive revenue growth, and oversee the successful delivery of our programs. You will be the bridge between our business objectives and operational execution—managing a small team, nurturing key accounts, and identifying new business opportunities.

Key Responsibilities

• Client Relationship Management: Serve as the primary point of contact for institutional and corporate clients; build trust, anticipate needs, and ensure world-class service delivery.
• Business Development: Identify, pitch, and close new partnerships with schools, colleges, corporations, and individual clients to achieve revenue targets.
• Team Leadership: Recruit, train, and mentor a lean client-servicing team and freelance trainers; set performance goals and conduct regular reviews.
• Program Delivery Oversight: Coordinate with content designers, trainers, and operations to ensure on-time, high-quality workshop and course delivery.
• Strategic Planning & Reporting: Develop quarterly business plans, forecast revenues, track KPIs (enrollment numbers, client satisfaction scores, upsell rates) and present insights to leadership.
• Process Optimisation: Continuously refine client-servicing workflows, CRM data integrity, proposal templates, and feedback loops to drive efficiency and scalability.
• Stakeholder Communication: Liaise with marketing, finance, and operations teams to align on pricing, promotional campaigns, and logistical requirements.

Qualifications & Skills

• Experience: 5–8 years in client servicing, account management, or general management roles—preferably in education, training, or professional services.
• Digital Marketing Coordination: Collaborate with the marketing team to plan and execute digital campaigns (social media, email, paid ads) that generate leads and nurture existing accounts.
• Video & Graphic Oversight: Work closely with in-house or freelance video editors and graphic designers to produce high-impact promo videos, presentation decks, social assets, and event collateral.
• Business Acumen: Proven track record of hitting sales targets, negotiating contracts, and generating new revenue streams.
• Communication: Exceptional command of written and spoken English; comfortable drafting proposals, presentations, and reports.
• Leadership: Demonstrated ability to lead small teams, delegate effectively, and foster a culture of ownership.
• Organizational Skills: Strong project-management discipline; adept at juggling multiple clients and deadlines.
• Interpersonal Skills: Confident relationship-builder with an ability to engage senior stakeholders and translate client needs into actionable plans.
• Tech Savvy: Proficient with CRM tools (e.g., Zoho, HubSpot), MS Office suite, and virtual meeting platforms.
• Education: Bachelor’s degree in Business, Communications, Marketing, or related field; MBA or equivalent is a plus.

Why Join Us?

• Be part of a mission-driven brand that empowers voices and shapes confident communicators.
• Enjoy a collaborative, entrepreneurial work environment with ample growth opportunities.
• Competitive CTC with performance-linked incentives and professional development support.

To Apply Send your resume and a brief cover letter outlining your relevant experience and why you’re excited to join Scribido Talks to ea.office@scribidomail.com

We look forward to welcoming a dynamic leader who will drive our next phase of growth!

Job Type: Full-time

Pay: ₹300,000.00 - ₹500,000.00 per year

Education:

• Bachelor's (Preferred)

Experience:

• CRM software: 3 years (Preferred)

Language:

• English (Preferred)

Location:

• Koregaon Park, Pune, Maharashtra (Preferred)

Work Location: In person