Client Service Coordinator

Job Title: Client Service Coordinator

Location: Bhopal(On-site)

Department: UPS (Power Division)

Job Summary: We are looking for a dedicated and customer-focused Client Service Coordinator to join our UPS Division in Bhopal. The ideal candidate will play a key role in managing client relationships, coordinating service activities, and ensuring timely and efficient resolution of client requirements.

Key Responsibilities:

• Serve as the primary point of contact for clients regarding service requests, complaints, and technical support.
• Coordinate and schedule preventive maintenance, installation, and breakdown service calls.
• Assign and monitor service tasks with field engineers, ensuring timely completion.
• Maintain detailed records of client communications, service reports, AMC contracts, and warranty claims.
• Collaborate with internal teams for spare parts, logistics, and technical assistance.
• Prepare service quotations, reports, and ensure proper documentation.
• Build and maintain strong relationships with clients to ensure satisfaction and long-term association.
• Track service performance metrics and provide periodic updates to management.

Qualifications:

• B.E Electrical, Diploma, BBA, MBA, B.com, or an Electricals field preferred.
• 2–3 years of experience in client service coordination, preferably in the UPS or power systems industry.
• Proficiency in CRM software and Microsoft Office Suite (Excel, Word, PowerPoint).
• Strong organisational and time-management skills.
• Excellent written and verbal communication skills.
• Ability to work collaboratively in a team environment.

Interested candidates submit their resume at:- hr4@in.weartech.co.in

Contact us at:- 7771001956

Job Type: Full-time

Pay: ₹14,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid time off
• Provident Fund

Work Location: In person