6 years
0 Lacs
Posted:4 days ago|
Platform:
On-site
Full Time
· Lead end-to-end customer onboarding: kickoff, implementation, testing, and go-live
· Manage multiple onboarding projects with timely milestone delivery
· Serve as primary customer contact during onboarding
· Design scalable, modular solutions based on client needs
· Support data integration (APIs, databases, CRMs, etc.)
· Collaborate with Product, Engineering, and Support to resolve issues
· Ensure smooth handover to Customer Success post-onboarding
· Deliver training and enablement to client teams
· Create and maintain documentation, playbooks, and training materials
· Drive process improvements and build reusable onboarding assets
· 3–6 years experience in Enterprise clients Onboarding, Solution Consulting, or Implementation roles in SaaS, Martech, or CDP domains
· Strong understanding of data platforms and martech ecosystems (e.g., CRM, communication channels, analytics, tools, API integrations)
· Proficiency in wireframing, preparing process flows, BRDs, Solution notes, User Stories with Acceptance criteria.
· Analytical and process-oriented mindset with attention to detail
· Exceptional communication and stakeholder management skills
· Ability to balance technical and business conversations with clients
· Familiarity with JSON, API docs, tags, or SQL is a plus
· BE/BTech/BCA/MCA Computer Science or IT, or equivalent relevant experience.
· MBA is a plus, but not mandatory
· Opportunity to work with a fast growing global B2B SaaS startup
· Great growth opportunities and competitive, best-in-class remuneration
· A team of colleagues fuelled by collaboration and a company deeply committed to integrity and responsibility
FirstHive | CDP+AI Data Platform
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