Job Responsibilities: A Solution Engineer plays a pivotal role in aligning innovative strategies to technology solutions within complex accounts. This role focuses on partnering with clients and collaborating with internal team members, as well as client contacts from user to C-level, to drive consensus on technology solutions. Solutions Engineers work on a wide array of assignments, including operations and IT strategies, account management, as well as executive level product demonstrations. This person must assume the role of trusted advisor for driving innovative solutions forward while also improving business performance. Business Problem Solving: Take ambiguous and sophisticated business problems and using research and business assessment capabilities, define the problem, drive innovative ideas, define the opportunity set, and recommend practical next steps. Innovation Management: Bring focus to a client's decision-making process, by communicating and evaluating solution options, and driving consensus among key collaborators. In some instances, we help our clients develop new technology frameworks and governance processes that continue to deliver value far throughout, and beyond, the engagement. Connect Experiences: Demonstrate through software demos and rapid prototyping how connected experiences come to life with FirstHive CDP Solutions. This includes the delivery of executive level software demonstrations, construction of future state customer journey strategies, and developing long term IT roadmaps. "Solutioning" is fundamental to the SE role. It is important to realize this will include assisting the client, Account Executive and Professional Services team with the discovery, analysis and ultimately the recommendation of strategic solutions for the client, by delivering transformational pitches based in live product demonstrations to validate. These Solutions will use all of the FirstHive technologies to address the core challenges and objectives that are uniquely identified for each customer. Discover the client’s business needs, and position the best FirstHive solution to achieve those business objectives Build and present customized solutions and demonstrations focused on FirstHive’s offerings for multiple user personas, showing how FirstHive will accelerate their business strategies and a path to value. Convey a deep understanding of the client's architecture as it pertains to FirstHive’s solutions Create detailed documentation including business requirements, technical requirements, solution note, wireframes, UI + UX, process & data flows, user stories, user guides Take end-to-end ownership of the client experience and satisfaction with FirstHive’s solutions & services, including implementation, customisation, tracking, demos, new requirements, issues, support, and new product feature requests. Participate in all appropriate product, sales, and procedural training and certifications to acquire and maintain the knowledge vital to be effective in the position Ability to travel or relocate based on territory alignment and region, discussed before joining. Required Qualifications: B.S. Computer Science, Software Engineering, MIS or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role, especially in Solution Engineering or client-facing Technical Product management roles, in a SaaS company. Knowledge of Databases, Data platforms, Cloud technology, UI/UX, APIs, and web technology Proficiency in wireframing, preparing process flows, BRDs, Solution notes, User Stories with Acceptance criteria. Problem-Solving: Ability to analyze complex business challenges and devise innovative solutions using Data SaaS products. Knowledge of Figma, JIRA, Lucidchart, Git, Adobe XD, and proficiency in creating techno-functional documents & powerpoint presentations Solid oral, written, presentation, collaboration and interpersonal communication skills, Client handling skills preferred. Customer focus: Ability to work closely with customer, sales, product, support and developers to understand and help in solving business & technical problems Adaptability: Ability to adapt to changing priorities and requirements in a fast-paced environment. Minimum of 4 years of professional experience Why work with us? Opportunity to work with a fast growing global B2B SaaS startup Great growth opportunities and competitive, best-in-class remuneration. A team of colleagues fuelled by collaboration and a company deeply committed to integrity and responsibility Location: Delhi Mumbai Industry Technology, Information and Media Employment Type Full-time Show more Show less
Job Responsibilities A Solution Engineer plays a pivotal role in aligning innovative strategies to technology solutions within complex accounts. This role focuses on partnering with clients and collaborating with internal team members, as well as client contacts from user to C-level, to drive consensus on technology solutions. Solutions Engineers work on a wide array of assignments, including operations and IT strategies, account management, as well as executive level product demonstrations. This person must assume the role of trusted advisor for driving innovative solutions forward while also improving business performance. Business Problem Solving : Take ambiguous and sophisticated business problems and using research and business assessment capabilities, define the problem, drive innovative ideas, define the opportunity set, and recommend practical next steps. Innovation Management : Bring focus to a client's decision-making process, by communicating and evaluating solution options, and driving consensus among key collaborators. In some instances, we help our clients develop new technology frameworks and governance processes that continue to deliver value far throughout, and beyond, the engagement. Connect Experiences : Demonstrate through software demos and rapid prototyping how connected experiences come to life with FirstHive CDP Solutions. This includes the delivery of executive level software demonstrations, construction of future state customer journey strategies, and developing long term IT roadmaps. Discover the client's business needs, and position the best FirstHive solution to achieve those business objectives. Build and present customized solutions and demonstrations focused on FirstHive's offerings for multiple user personas, showing how FirstHive will accelerate their business strategies and a path to value. Convey a deep understanding of the client's architecture as it pertains to FirstHive's solutions. Create detailed documentation including business requirements, technical requirements, solution note, wireframes, UI + UX, process & data flows, user stories, user guides. Take end-to-end ownership of the client experience and satisfaction with FirstHive's solutions & services, including implementation, customisation, tracking, demos, new requirements, issues, support, and new product feature requests. Participate in all appropriate product, sales, and procedural training and certifications to acquire and maintain the knowledge vital to be effective in the position. Ability to travel or relocate based on territory alignment and region, discussed before joining. Required Qualifications Experience will be evaluated based on the core competencies for the role, especially in Solution Engineering or client-facing Technical Product management roles, in a SaaS company. Knowledge of Databases, Data platforms, Cloud technology, UI/UX, APIs, and web technology. Proficiency in wireframing, preparing process flows, BRDs, Solution notes, User Stories with Acceptance criteria. Problem-Solving : Ability to analyze complex business challenges and devise innovative solutions using Data SaaS products. Knowledge of Figma, JIRA, Lucidchart, Git, Adobe XD, and proficiency in creating techno-functional documents & powerpoint presentations. Solid oral, written, presentation, collaboration and interpersonal communication skills, Client handling skills preferred. Customer focus : Ability to work closely with customer, sales, product, support and developers to understand and help in solving business & technical problems. Adaptability : Ability to adapt to changing priorities and requirements in a fast-paced environment. Minimum of 4 years of professional experience. Why work with us?. Opportunity to work with a fast growing global B2B SaaS startup. Great growth opportunities and competitive, best-in-class remuneration. A team of colleagues fuelled by collaboration and a company deeply committed to integrity and responsibility. (ref:hirist.tech)
Responsibilities Work directly with key business and IT stakeholders, Product Owners and Business Analysts within and across the teams to confirm requirements, consider design alternatives, facilitate discussions and ultimately drive requirements and contract definitions. Plan and monitor multiple client project deliverables to meet required deadline Create technical solutions, and clearly communication with both Clients and internal teams + developers Analyze functional & technical requirements while delivering the following artifacts as needed: user stories, use cases, data dictionary, API format, storyboards/wireframes, test scenarios, time estimation etc. Define systems capabilities to create product enhancements that meet the client's needs. Works as a liaison among stakeholders to understand the structure, policies, and operations of an organization, and to recommend solutions to enable the organization to achieve its goals. Assisting in testing product and software solutions Primary Skills & Experience: BE/B.Tech in IT or CSE, BCA or MCA. MBA optional. Minimum 4-8 years of relevant experience in Technical solutioning, Technical Account management, or Technical Product managment role in a client facing function 3+ years of working experience with integration between applications, on data integration initiatives & requests, collecting and understanding requirements, proposing solutions, data maps & data diagrams, Impact & Gap Analysis Hands on experience in Business Requirement Document (BRD), Functional Requirement Document (FSD), user stories, Solution documents, etc. Excellent communication skills, able to give client demos to large groups and field questions on the fly Postman, JIRA, Databases, MS Office, ChatGPT or other LLMs Preferred but not required - CDP/Martech experience, MySQL, JS, MDM Other Skills: Demonstrated ability in taking a logical, analytical approach and innovative approach to problem-solving with an eye for detail Experience & exposure in working with different global teams and business groups Self-motivated individual who is able to deliver with minimal supervision, whilst also working effectively as part of a team Excellent Customer Management Skills and Ability to handle multiple projects Make sound decisions Handle multiple competing priorities Ability to regularly learn and adopt new technology Ability to collaborate with technical and non-technical teams Excellent verbal and written ability in English Why work with us? · Opportunity to work with a fast growing global B2B SaaS startup · Great growth opportunities and competitive, best-in-class remuneration. · A team of colleagues fuelled by collaboration and a company deeply committed to integrity and responsibility
As a DevOps Engineer, you will be responsible for managing and maintaining cloud infrastructure, with a preference for AWS/Azure, which includes tasks such as networking (VPC, VPN, NAT, routing). Your role will involve administering and monitoring Kubernetes clusters like EKS/AKS to ensure high availability and security. You will implement infrastructure automation using tools like Terraform or equivalent Infrastructure as Code (IAC) tools. Additionally, configuring and managing system observability tools such as Prometheus, Grafana, Node Exporter, and Kafka Exporter will be part of your responsibilities. Integrating security and quality gates into CI/CD workflows, including Static Application Security Testing (SAST), Dynamic Application Security Testing (DAST), and code coverage, will be crucial. You will be expected to ensure robust logging, alerting, and uptime monitoring across different zones and services. Optimizing infrastructure for cost, performance, and scalability while enforcing security best practices at the infrastructure and network levels (TLS, firewalls, IAM) will be key priorities. To excel in this role, you should have at least 3-6 years of experience in cloud infrastructure management, specifically with AWS/Azure. Strong expertise in Kubernetes, including deployment, scaling, networking, and Role-Based Access Control (RBAC), is essential. Proficiency in monitoring tools like Prometheus, Grafana, and operating systems such as Ubuntu/Linux is required. Experience in managing cloud-native components like Kafka, MongoDB, Scylla/Cassandra, and MySQL RDS (8.4) will be advantageous. You should have a solid understanding of CI/CD pipelines and secure container management practices. Strong scripting skills in Bash, Python, or similar languages will be beneficial for this role. If you are looking to join a dynamic team and contribute to optimizing infrastructure efficiency, security, and reliability, this role might be the perfect fit for you.,
Job Responsibilities · Lead end-to-end customer onboarding: kickoff, implementation, testing, and go-live · Manage multiple onboarding projects with timely milestone delivery · Serve as primary customer contact during onboarding · Design scalable, modular solutions based on client needs · Support data integration (APIs, databases, CRMs, etc.) · Collaborate with Product, Engineering, and Support to resolve issues · Ensure smooth handover to Customer Success post-onboarding · Deliver training and enablement to client teams · Create and maintain documentation, playbooks, and training materials · Drive process improvements and build reusable onboarding assets Required Experience and Skills · 3–6 years experience in Enterprise clients Onboarding, Solution Consulting, or Implementation roles in SaaS, Martech, or CDP domains · Strong understanding of data platforms and martech ecosystems (e.g., CRM, communication channels, analytics, tools, API integrations) · Proficiency in wireframing, preparing process flows, BRDs, Solution notes, User Stories with Acceptance criteria. · Analytical and process-oriented mindset with attention to detail · Exceptional communication and stakeholder management skills · Ability to balance technical and business conversations with clients · Familiarity with JSON, API docs, tags, or SQL is a plus · BE/BTech/BCA/MCA Computer Science or IT, or equivalent relevant experience. · MBA is a plus, but not mandatory Why work with us? · Opportunity to work with a fast growing global B2B SaaS startup · Great growth opportunities and competitive, best-in-class remuneration · A team of colleagues fuelled by collaboration and a company deeply committed to integrity and responsibility
Job Responsibilities · Lead end-to-end customer onboarding: kickoff, implementation, testing, and go-live · Manage multiple onboarding projects with timely milestone delivery · Serve as primary customer contact during onboarding · Design scalable, modular solutions based on client needs · Support data integration (APIs, databases, CRMs, etc.) · Collaborate with Product, Engineering, and Support to resolve issues · Ensure smooth handover to Customer Success post-onboarding · Deliver training and enablement to client teams · Create and maintain documentation, playbooks, and training materials · Drive process improvements and build reusable onboarding assets Required Experience and Skills · 3–6 years experience in Enterprise clients Onboarding, Solution Consulting, or Implementation roles in SaaS, Martech, or CDP domains · Strong understanding of data platforms and martech ecosystems (e.g., CRM, communication channels, analytics, tools, API integrations) · Proficiency in wireframing, preparing process flows, BRDs, Solution notes, User Stories with Acceptance criteria. · Analytical and process-oriented mindset with attention to detail · Exceptional communication and stakeholder management skills · Ability to balance technical and business conversations with clients · Familiarity with JSON, API docs, tags, or SQL is a plus · BE/BTech/BCA/MCA Computer Science or IT, or equivalent relevant experience. · MBA is a plus, but not mandatory Why work with us? · Opportunity to work with a fast growing global B2B SaaS startup · Great growth opportunities and competitive, best-in-class remuneration · A team of colleagues fuelled by collaboration and a company deeply committed to integrity and responsibility