Technical Customer Success Manager

Responsibilities

• Work directly with key business and IT stakeholders, Product Owners and Business Analysts within and across the teams to confirm requirements, consider design alternatives, facilitate discussions and ultimately drive requirements and contract definitions.
• Plan and monitor multiple client project deliverables to meet required deadline
• Create technical solutions, and clearly communication with both Clients and internal teams + developers
• Analyze functional & technical requirements while delivering the following artifacts as needed: user stories, use cases, data dictionary, API format, storyboards/wireframes, test scenarios, time estimation etc.
• Define systems capabilities to create product enhancements that meet the client's needs. 
• Works as a liaison among stakeholders to understand the structure, policies, and operations of an organization, and to recommend solutions to enable the organization to achieve its goals.
• Assisting in testing product and software solutions

Primary Skills & Experience:

• BE/B.Tech in IT or CSE, BCA or MCA. MBA optional. 
• Minimum 4-8 years of relevant experience in Technical solutioning, Technical Account management, or Technical Product managment role in a client facing function
• 3+ years of working experience with integration between applications, on data integration initiatives & requests, collecting and understanding requirements, proposing solutions, data maps & data diagrams, Impact & Gap Analysis
• Hands on experience in Business Requirement Document (BRD), Functional Requirement Document (FSD), user stories, Solution documents, etc. 
• Excellent communication skills, able to give client demos to large groups and field questions on the fly
• Postman, JIRA, Databases, MS Office, ChatGPT or other LLMs
• Preferred but not required - CDP/Martech experience, MySQL, JS, MDM

Other Skills:

• Demonstrated ability in taking a logical, analytical approach and innovative approach to problem-solving with an eye for detail
• Experience & exposure in working with different global teams and business groups
• Self-motivated individual who is able to deliver with minimal supervision, whilst also working effectively as part of a team
• Excellent Customer Management Skills and Ability to handle multiple projects
• Make sound decisions
• Handle multiple competing priorities
• Ability to regularly learn and adopt new technology
• Ability to collaborate with technical and non-technical teams
• Excellent verbal and written ability in English

Why work with us?

·        Opportunity to work with a fast growing global B2B SaaS startup

·        Great growth opportunities and competitive, best-in-class remuneration.

·        A team of colleagues fuelled by collaboration and a company deeply committed to integrity and responsibility