Technical Customer Success Manager

Technical Customer Success Manager

Location:

Employment Type:

About us

WhatsApp Marketing Automation Platform

700+ global customers

As brands shift from email and SMS to WhatsApp for customer engagement, we’re helping businesses scale faster through automation, personalization, and integrations.

IIT-Delhi alumni

About the role

Technical Customer Success Manager

You’ll act as a trusted advisor to our customers, ensuring they get maximum value from QuickReply.ai’s platform while collaborating cross-functionally with product, engineering, and sales teams.

Key responsibilities

• Serve as the

  primary point of contact

  for assigned customers, managing onboarding, training, and support.
• Develop and execute

  customer success plans

  , ensuring adoption and measurable ROI.
• Work with

  sales

  on renewals, upsells, and cross-sell opportunities.
• Partner with

  product and engineering

  to prioritize feature requests and resolve technical issues.
• Monitor and analyze

  customer usage data

  to identify engagement trends and risks.
• Communicate customer feedback and insights to improve product and experience.

Skills and requirements

• 2–3 years

  of experience in a

  Technical Customer Success

  or similar role within a

  SaaS company

  .
• Strong understanding of

  APIs, webhooks, and integrations

  .
• Experience with

  customer onboarding, training, and retention

  .
• Excellent

  communication, problem-solving, and relationship-building

  skills.
• Ability to work independently, prioritize tasks, and collaborate with cross-functional teams.
• (Bonus) Experience with the

  WhatsApp Business API

  or similar messaging platforms.

What we offer

• Competitive compensation and growth opportunities.
• A chance to work on a

  fast-scaling SaaS product

  shaping the future of customer communication.
• A collaborative, high-ownership culture that values learning and initiative.