Technical Customer Success Manager

Key Responsibilities

• Lead customer onboarding understand business needs, guide data integration, and support customer training and adoption.
• Manage multiple projects simultaneously, coordinating with cross-functional stakeholders to ensure smooth onboarding and issue resolution.
• Analyse raw customer data to uncover underlying business logic and ensure accurate integration with our platform
• Identify data gaps, inconsistencies, or edge cases and proactively propose solutions
• Perform data analysis to evaluate customer usage, product adoption, and system performance.
• Communicate findings effectively to both technical and non-technical audiences through compelling data stories.
• Define and refine success metrics in areas lacking benchmarks and continuously improve reporting processes.
• Coordinate onboarding timelines, deliverables, and dependencies across multiple teams.

Requirement

• 2+ years of experience as a Data Analyst, Business Analyst, Solution Engineer, or a similar data-driven technical role - MUST
• 2+ years of experience as a Technical Customer Success, Technical Account Manager, or a similar customer-facing role.
• Advanced SQL skills and experience working with large datasets.
• Ability to analyse and reverse-engineer business logic from unfamiliar datasets.
• Excellent problem-solving skills and a structured, investigative mindset.
• Experience with data modelling, metric design.
• Experience with BI tools and semantic layer design.
• Proven ability to manage multiple onboarding projects and priorities in a fast-paced environment.
• Experience working cross-functionally with internal teams such as Product, R&D, QA, and Sales.
• Strong project management and communication skills with the ability to explain technical concepts to both technical and non-technical audiences.
• Highly self-driven, with the ability to learn quickly and operate independently in dynamic environments.
• Comfortable operating in ambiguous environments and helping define structure where none yet exists.
• Customer-first mindset with a high level of ownership and accountability.
• Bonus: Familiarity with GenAI, RAG frameworks, or natural language query tools