Technical Customer Success Manager

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Company Overview

Quickreply.ai is a WhatsApp Marketing and Automation platform that enables businesses to communicate with their customers through WhatsApp. Our platform helps businesses to automate their customer support, sales, and marketing tasks.

Job Overview

As a Technical Customer Success Manager, you will be responsible for ensuring that our customers are successful in using our platform. You will work closely with our customers, understanding their business goals, and helping them succeed by using our platform to its fullest potential. You will be the primary point of contact for our customers. You will work collaboratively with our sales, product, and engineering teams to ensure that our customers receive the best possible service.

Responsibilities

• Serve as the primary point of contact for our customers, understanding their business needs, and providing solutions to their problems.

• Manage customer relationships, including onboarding, training, and ongoing support.

• Develop and execute customer success plans, including setting goals, tracking progress, and reporting on results.

• Work with the sales team to identify upsell and cross-sell opportunities and ensure customer renewals.

• Collaborate with the product and engineering teams to prioritize customer feature requests and bug fixes.

• Monitor and analyze customer usage data to identify trends and opportunities for improvement.

• Provide feedback to the product team on customer needs and market trends.

• Maintain accurate customer records and communicate updates to relevant internal stakeholders.

• Conduct customer satisfaction surveys and follow up with customers to address any issues or concerns.

Requirements

• 2-3 years of experience in a technical customer success or similar role in a SAAS company.

• Strong technical skills, including experience with APIs, webhooks, and integrations.

• Excellent communication and interpersonal skills, with the ability to build relationships with customers and internal stakeholders.

• Strong problem-solving skills and ability to think strategically.

• Ability to work independently and prioritize tasks in a fast-paced environment.

• Experience working with WhatsApp Business API is a plus.

• A bachelor's degree in a relevant field is preferred.