Technical Customer Success Manager

Technical Customer Success Manager (CSM)

Location:

Employment Type:

About Adopt AI:

Adopt AI is on a mission to transform applicationslegacy or moderninto intelligent agents. We empower businesses to automate workflows, improve operational efficiency, and deliver exceptional user experiences. Join our fast-growing, impact-driven team and help customers succeed with AI-powered automation.

Role Overview:

first Technical Customer Success Manager

Responsibilities:

• Own a book of enterprise customers, driving adoption, retention, and expansion.
• Manage enterprise renewals (high ACV) and identify growth opportunities within accounts.
• Serve as the primary technical point of contact for customers, helping CTOs, CIOs, and CPOs implement and optimize Adopt AI solutions.
• Lead onboarding, configuration, and deployment with support from FDEs and internal engineering teams.
• Resolve technical queries and translate complex concepts into actionable business outcomes.
• Collaborate with Product and Engineering teams to escalate and resolve issues quickly.
• Monitor customer health, usage, and engagement metrics to proactively drive satisfaction.
• Gather and share customer feedback to influence product roadmap and improvements.

Qualifications:

• 5+ years of experience in customer success, account management, or enterprise software solutions.
• Proven ability to manage high-value enterprise accounts and drive renewals and expansion.
• Strong technical aptitude; able to understand and explain complex software/AI concepts.
• Experience working with enterprise stakeholders (CTOs, CIOs, CPOs) and technical teams.
• Excellent communication, problem-solving, and relationship-building skills.

• Plus:

  Experience in workflow automation, AI, SaaS, or developer tools.

Why You'll Love Working at Adopt AI:

• Marketing-leading compensation and stock options.
• Comprehensive health insurance and other employee benefits.
• Opportunity to be the first CS hire, defining the customer success function.
• Work at the forefront of AI and agentic automation.
• Collaborate with a high-impact, cross-functional team of engineers, product leaders, and founders.
• Flexible, collaborative, and impact-driven culture.

How to Apply:

Interested candidates can apply directly on LinkedIn