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QuickReply.ai
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Technical Customer Success Manager

Technical Customer Success Manager

QuickReply.ai

2 - 7 years

9 - 14 Lacs

gurugram

Posted:15 hours ago| Platform:

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Skills Required

web services customer focus ajax jquery docker java customer satisfaction asp.net onboarding html web api api reporting communication skills crm c# rest customer relationship upsell sql server javascript customer support webhooks saas kafka aws

Work Mode

Work from Office

Job Type

Full Time

Job Description

QuickReply.ai is looking for Technical Customer Success Manager to join our team
Roles and Responsibility

Develop and implement effective customer success strategies to drive business growth.
Build strong relationships with customers to understand their needs and provide tailored solutions.
Collaborate with cross-functional teams to identify and prioritize customer requirements.
Design and deliver training programs to enhance customer skills and knowledge.
Analyze customer feedback and market trends to inform product development.
Identify upsell and cross-sell opportunities to increase revenue.

Job Requirements

Proven experience in customer success management or a related field.
Strong understanding of customer needs and market trends.
Excellent communication, interpersonal, and problem-solving skills.
Ability to work in a fast-paced environment and meet deadlines.
Strong analytical and data analysis skills.
Experience with CRM software and other sales tools.
A graduate degree is required.

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

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Technical Customer Success Manager