Company Profile:
HB+ is more than a health and wellness brand—it’s a movement to make fitness fun, inclusive, and transformative. Founded by Subhadeep (“Happy Boy”) and Selina, HB+ has been redefining fitness for over four years. We’ve moved beyond traditional ideals like abs and zero-figures, focusing instead on personalized health journeys that include strength, agility, flexibility, self-defense, and mental well-being.
True health is a balance of body, mind, and gut
HOP (An HB+ Studio)
mental clarity, emotional stability, and gut health
Why Join Us?
growth-oriented individuals
Here, you’ll be part of a culture that values innovation, teamwork, and personal development. HB+ isn’t just about fitness—it’s about creating impact, whether it’s for our clients, our team, or the communities we touch.
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Job Summary:
Client Experience Associate - Front Office
Key Responsibilities:
Front Desk Management
- Oversee the daily operations of the front desk, ensuring a smooth check-in and check-out process.
- Manage class scheduling, ensuring members are accurately booked into their respective sessions.
- Handle incoming inquiries via phone, email, and in-person, providing timely and helpful responses.
Customer Experience Excellence
- Ensure a high standard of customer experience by addressing member needs and resolving concerns effectively.
- Build strong relationships with members to create a welcoming and engaging environment.
- Proactively collect and address member feedback to enhance service quality.
Communication & Coordination
- Serve as the primary point of contact for member inquiries, updates, and announcements.
- Maintain professional and clear communication through in-person interactions, emails, calls, and WhatsApp groups.
- Collaborate with trainers, housekeeping, and maintenance teams to ensure smooth daily operations.
Leadership & Professionalism
- Uphold high standards of professionalism while managing front office operations.
- Guide and support junior staff or interns assigned to front desk duties.
- Work proactively to ensure members receive consistent and exceptional service.
Record Keeping & Financial Transactions
- Maintain accurate and confidential member records, attendance logs, and financial transactions.
- Process payments, manage membership renewals, and track financial reports.
- Ensure compliance with data privacy and security policies.
Facility Management & Maintenance Oversight
- Ensure the studio remains clean, safe, and well-maintained in coordination with maintenance and housekeeping teams.
- Report and address any maintenance issues promptly to avoid disruptions.
- Monitor and maintain studio inventory facility supplies.
Promotions & Membership Growth
- Assist in planning and executing membership drives and promotional activities.
- Engage with potential members, providing information about HOP’s services and benefits.
- Actively participate in strategies to enhance member retention and engagement.
Event Planning & Execution
- Plan, coordinate, and execute weekend events, workshops, and community activities.
- Work closely with the marketing and operations teams to drive participation and engagement.
- Ensure smooth event logistics, including scheduling, member participation, and vendor coordination.
Qualifications & skills required:
Qualification
: Graduate degree in Management, Science, Social Work, Hospitality or any similar degree.Experience:
Prior experience in Clent, hospitality, administrative roles, or fitness industry preferred.Skills:
- Proficiency in Google Workspace, especially Google Sheets and Drive.
- Familiarity with membership management systems is a plus.
- Basic financial transaction handling skills (processing payments, invoices, and reconciliations).
Personal Traits:
- Approachable and able to work in a fast-paced environment.
- Excellent communication and interpersonal skills.
- Comfortable in handling financial transactions and managing sensitive information.
- Customer-oriented approach with dedication to service quality.
- Detail-oriented with excellent organizational and time-management abilities.
- Team player with a positive attitude and strong problem-solving skills.
- Ability to unlearn outdated practices and adopt new ones.
- Skilled in providing and receiving constructive feedback.
What We Offer:
- Annual Leaves.
- Health Insurance.
- Complimentary membership.
- A supportive and energetic work environment.
- Competitive salary and performance-based incentives.
- Opportunities for growth and career advancement in the fitness industry.
Application Process:
- Carefully read the JD and apply for the role.
- A round of CV screening will be conducted by the HR.
- A Telephonic/Personal Interview of qualified candidates will be conducted after the evaluation.
- A final round of interviews with the founders will be conducted.
- Selected candidates shall be intimated via mail directly by the HR Team and the orientation process will follow.
- Post intimation and dispatch of offer letters, the on-boarding process will begin.
Equal Opportunity Clause:
HaSel Group of Companies
Want to know more about us? Check out the key links below:
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