Client Engagement Manager

JOB TITLE:

Client Engagement Manager – Mumbai

JOB PURPOSE:

Nexuses’

QUALIFICATION:

BE, Diploma in Marketing/Sales, MBA (preferred not mandatory)

CERTIFICATIONS:

ITIL or solution-specific certifications (Hexagon, Ivanti, SolarWinds, AuraQuantic) are a plus.

EXPERIENCE:

7 to 10 years’ experience in the IT industry, with a minimum of 4 years in enterprise IT/software solution sales.

Must have handled ₹5 Cr+ in new business annually (not renewals).

REPORTING TO:

Mumbai

RESPONSIBILITIES (INCLUDES ALL TASKS):

• Identify and acquire new enterprise clients across Manufacturing, BFSI, Pharma, and other targeted sectors
• Sell

  Nexuses’

  software-led IT solutions:
• Enterprise Asset Management (Hexagon)
• ITSM/ITAM (Ivanti)
• IT Observability (SolarWinds)
• Business Process Automation (AuraQuantic)
• Contact Center & AI-based Solutions
• Develop strategic account plans, customer profiles, go-to-market (GTM) strategies, and pricing models
• Prepare commercial proposals with India leadership/finance, lead negotiations, and close deals
• Build trusted CXO-level relationships; own L1 conversations independently
• Meet and exceed quarterly, half-yearly, and annual sales targets with strong revenue and margin focus
• Track sales performance against forecasts and manage pipeline effectively
• Continuously scan competition and market shifts; adjust strategy accordingly
• Generate leads independently and through agency support; leverage LinkedIn, referrals, and cold calling
• Create brand visibility and client connects through networking events, forums, and market engagements
• Manage key accounts for upselling, cross-selling, and client retention
• Proactively identify risks in client relationships and develop mitigation strategies
• Collaborate with internal teams and OEM partners to maximize deal velocity and solution alignment
• Maintain deep market knowledge and industry trends to inform GTM strategy

TECHNICAL SKILLS / COMPETENCIES:

MANDATORY:

• Strong hunter mindset with proven expertise in new client acquisition, followed by deep relationship management and account growth
• Solution Selling & Account Mapping
• Business Domain Knowledge (BFSI, Manufacturing, Pharma, etc.)
• Outcome/Goal Orientation
• Strong Commercial Acumen
• Market Intelligence & Competitive Awareness
• Communication & Active Listening
• Customer-Centric Approach
• Strategic Thinking & Execution
• Collaboration & Team Orientation

OPTIONAL:

• Experience in Consultative/Value-Based Selling
• Knowledge of ITSM, Infra, BPM, EAM, AI, AIOps Solutions
• Familiarity with BANT, SPIN, or similar frameworks
• Sales Pipeline and CRM Process Discipline

SOFT SKILLS MANDATORY:

• Strong executive presence and communication skills – the candidate must represent

  Nexuses

  confidently in front of CXOs and external stakeholders
• Clarity in thought, structured articulation, and ability to hold meaningful, engaging conversations
• Self-driven, resilient, and goal-oriented with strong ownership mindset
• Active networker – participates in relevant industry forums, builds relationships beyond sales cycles, and maintains broad business connects
• Outgoing, high-energy individual who enjoys building rapport and long-term partnerships
• Empathetic listener, agile thinker, and effective team collaborator