Job
Description
Key Responsibilities Design and implement business operations to support scalable, efficient, and high-quality delivery of jewellery products to B2B clients. Translate the company's strategic vision into actionable operational plans and KPIs. Manufacturing & Production Oversight Oversee jewellery production processes to ensure timely delivery, quality control, and cost-effectiveness. Manage vendor partnerships, outsourcing units, and in-house manufacturing teams. Optimize the sourcing of raw materials (precious metals, gemstones, packaging). Build strong supplier networks with a focus on sustainability, ethical sourcing, and reliability. Ensure robust inventory management and on-time fulfilment to wholesale clients. Work closely with the sales team to ensure smooth onboarding, order processing, and delivery for wholesale clients. Ensure client satisfaction by meeting product specifications, timelines, and service level agreements (SLAs). Collaborate closely with the Sales leadership to align operational capabilities with both domestic and international sales strategies and revenue targets. Support sales teams by ensuring operational readiness for client acquisition, pricing, proposals, and fulfilment across diverse global markets. Enable business growth by aligning supply chain, production capacity, and delivery timelines to meet the demands of domestic and export B2B clients. Logistics & Distribution Manage domestic and international logistics, including customs, documentation, and freight optimization. Implement ERP systems, manufacturing software, and automation tools to streamline operations and improve data visibility. Continuously identify inefficiencies and lead operational improvement projects. Ensure adherence to regulatory standards related to exports, trade, hallmarking, ethical sourcing, and workplace safety. Mitigate risks in production, logistics, and supply chain through proactive planning and systems. Lead and mentor cross-functional operational teams across production, QC, logistics, and procurement. Build a culture of accountability, efficiency, and continuous improvement. Key Skills 15-20 years of operational leadership experience in a B2B setting, preferably in the jewellery, fashion, or manufacturing industry. Strong understanding of the end-to-end jewellery production and distribution process. Proven track record in scaling operations, managing large teams, and optimizing supply chains. Experience with ERP implementation and operations automation. Bachelor's degree in Operations, Engineering, Business Administration, or related field; MBA preferred. Experience managing export operations and international B2B clients. Excellent communication, negotiation, and vendor management skills. (ref:iimjobs.com) Show more Show less
