Head of Sales Operations

Job Description

We are looking for a strategic and proactive Head of Sales & Operation to lead and expand the full spectrum of operations for our B2B jewellery business. This role encompasses oversight of manufacturing, supply chain, logistics, compliance, and client delivery, with a focus on driving operational excellence, optimizing costs, and delivering exceptional service to its global wholesale and corporate clientele. Location : Mumbai Key Responsibilities : Design and implement business operations to support scalable, efficient, and high-quality delivery of jewellery products to B2B clients.Handling entire Sales and business development.Translate the companys strategic vision into actionable operational plans and KPIs.Oversee jewellery production processes to ensure timely delivery, quality control, and cost-effectiveness.Manage vendor partnerships, outsourcing units, and in-house manufacturing teams.Optimize the sourcing of raw materials (precious metals, gemstones, packaging).Build strong supplier networks with a focus on sustainability, ethical sourcing, and reliability .Work closely with the sales team to ensure smooth onboarding, order processing, and delivery for wholesale clients.Ensure client satisfaction by meeting product specifications, timelines, and service level agreements (SLAs).Manage domestic and international logistics, including customs, documentation, and freight optimization.Implement ERP systems, manufacturing software, and automation tools to streamline operations and improve data visibility.Continuously identify inefficiencies and lead operational improvement projects.Ensure adherence to regulatory standards related to exports, trade, hallmarking, ethical sourcing, and workplace safety. Key Skills : 15-20 years of operational leadership experience in a B2B setting, preferably in the jewellery industry .Strong understanding of the end-to-end jewellery production and distribution process.Core experience in Sales & business development.Proven track record in scaling operations, managing large teams, and optimizing supply chains.Experience with ERP implementation and operations automation.Bachelor's degree in Operations, Engineering, Business Administration, or related field; MBA preferred.