Chief Operating Officer

Location:

Organization:

Experience Required:

Reporting To:

About Agewell

purpose-driven eldercare organization

equal opportunity employer

Role Overview

The Chief Operating Officer (COO) will lead Agewell’s overall operations, drive business growth, and execute the organization’s long-term strategic goals. This role demands a seasoned healthcare leader capable of combining strategic vision with strong on-ground execution. 

must be based in Kolkata or willing to relocate

Key Responsibilities

Strategic Leadership

• Collaborate with the MD & CEO to define and implement Agewell’s strategic roadmap. 
• Lead geographic and service-line expansion initiatives. 
• Drive multifold business growth and ensure sustainable profitability. 
• Identify and build key partnerships and innovative service offerings. 

Operational Excellence

• Strengthen and scale operational systems, SOPs, and service delivery frameworks. 
• Oversee daily operations across Care Delivery, Training, Recruitment, Sales, and Customer Experience. 
• Build a robust supply chain of care workers — sourcing, training, deployment, and performance tracking. 
• Leverage technology to enhance operational efficiency and transparency. 

People & Team Leadership

• Build, lead, and mentor high-performing cross-functional teams. 
• Develop leadership depth, clear accountability, and a culture of discipline and empathy. 
• Reinforce Agewell’s purpose-driven values across all levels of the organization. 

Financial & Business Performance

• Lead P&L management and ensure financial sustainability. 
• Drive profitability through cost efficiency, improved margins, and process optimisation. 
• Design and monitor KPIs, dashboards, and performance review systems. 

Compliance & Quality

• Ensure compliance with healthcare regulations, labour laws, and company policies. 
• Continuously improve care quality and customer satisfaction metrics. 

Required Qualifications & Skills

• Minimum 10 years of experience in the healthcare sector

  , ideally in home healthcare, hospitals, eldercare, or other high-volume service environments. 
• Proven experience in scaling operations, leading multi-location teams, or managing large service delivery units. 
• Outstanding communication, leadership, and stakeholder management skills. 
• Strategic thinker with strong analytical, decision-making, and problem-solving capabilities. 
• Entrepreneurial mindset with the ability to operate in a fast-paced startup environment. 
• High levels of integrity, empathy, and alignment with Agewell’s mission. 

• Must be from Kolkata or willing to relocate.

   

Compensation & Growth

• Competitive compensation and performance-based incentives. 

• Provision for Employee Stock Ownership Plan (ESOP)

   for long-term alignment, commitment, and wealth creation. 
• A significant leadership opportunity to shape and scale one of India’s most impactful eldercare organizations. 

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