Chief Operating Officer

Role-Chief Delivery Officer

Location-Chennai

Grade-CEO/EVP

Hiring a Transformational Delivery Leader for a Global Engineering Organization

Technology-led businesses today are entering a new phase of scale — one where growth, customer expectations, and complexity are all rising faster than traditional delivery models can support.

transformational delivery and engineering leader

ground-up transformation mandate

The Scale

The ecosystem spans:

• ~3,000 engineers

  distributed across multiple delivery centers

• Global BFSI clients

  with multi-product adoption

• Large implementations

  across digital channels, core systems, payments, lending, and enterprise platforms

The leader coming in must be comfortable steering organizations of this magnitude and orchestrating outcomes across multiple customer landscapes simultaneously.

What This Role Will Drive

The incoming leader will be responsible for reshaping the delivery engine across four critical dimensions:

1. Delivery Model Transformation

• Move from hero-driven execution to industrialized, predictable delivery
• Shift from bespoke, one-off programs to

  repeatable, standardized, scalable implementations

• Compress timelines and improve field readiness across programs

2. Technology & Architecture Alignment

• Strengthen engineering discipline and architecture consistency across units
• Drive modularity, resilience, and high-quality engineering standards
• Ensure non-functional excellence becomes systemic, not reactive

3. Operating Model & Workforce Redesign

• Rebalance skills and strengthen leadership depth across delivery centers
• Build an AI-augmented, automation-forward engineering workforce
• Institutionalize governance, DevSecOps, and modern engineering practices

4. Culture & Mindset Shift

• Drive a culture that experiments, learns fast, and scales what works
• Reduce inertia and foster a mindset of accountability and continuous improvement
• Create psychological safety that fuels innovation and engineering excellence

The Leadership Expectations

The person stepping into this role will:

• Hold

  end-to-end stewardship

  of India delivery across all centers
• Integrate delivery across products to enable

  composable, cross-line solutions

• Improve customer experience through predictable, stable, first-time-right execution
• Reduce escalations and cost-to-serve through systemic reform
• Free market-facing leaders to focus on revenue, partnerships, and strategic growth

This is a COO-band / EVP-level mandate designed for a leader who can see the whole system, not just the function.

Why This Role Is Critical Now

non-linear growth

Customers now expect:

• Faster onboarding
• Lower complexity
• Integrated, multi-product journeys

fundamental changes in the delivery engine

If This Resonates…

If you are a senior engineering or delivery leader who has:

• Led

  1,000+ member organizations

• Driven

  multi-country transformation

• Built operating models that scale reliably
• Navigated complex BFSI or platform environments

then I would be happy to connect