Chief of Staff

This is a true business generalist role that involves working closely with our CEO on cross-functional initiatives. It’s an intense, always on, high impact role. If you enjoy all things business & operations, juggling multiple initiatives and like rolling up your sleeves to get the job done this might be the role for you :).

The role will involve working with different business functions to solve problems with first-principle thinking, managing key partnerships, supporting HR and org level initiatives, perfect for someone who thrives in ambiguity, likes solving unstructured problems, and enjoys collaborating across functions.

What you’ll do

• Solve high-impact, cross-functional problems that don’t have clear owners — your primary responsibility is to bring clarity, drive execution, and deliver outcomes.

• Collaborate with Sales on initiatives to maximise revenue — from identifying and fixing funnel leakages to shaping pricing/packaging strategies and enabling the team with better processes and tools.

• Work closely with Customer Success to drive outcomes on critical KPIs like trial conversions, onboarding health, retention, and churn — through both strategic inputs and process design.

• Own and drive key partnerships (e.g. payment providers, enablement tools), ensuring seamless coordination across teams and timely execution.

• Lead company-wide initiatives in collaboration with HR — from improving onboarding processes to driving org health projects.

• Support strategic hiring efforts — from workforce planning to closing key roles, especially in Sales, CS, and Ops.

• Drive revenue and capacity planning, working with the CEO and team leads to ensure resources and targets are aligned.

• Design and maintain key business metrics and dashboards, ensuring accurate, actionable data is available for decision-making.

What makes you a good fit

• 2+ years of early stage startup experience on the business side.

• Love all things business and sales and don’t shy away from getting your hands dirty to get the job done.

• Can context-switch between domains (support → sales → HR) without losing depth.

• Comfortable with early stage startup imperfections and able to operate in disorder.

• Extremely high agency and adaptability to make things happen.