Central Operations Manager - FMCG

Job Summary:

The Central Warehouse Operations Manager is responsible for overseeing and optimizing warehouse operations across multiple cities. This role ensures smooth inventory management, efficient product onboarding, and adherence to company-defined Key Performance Indicators (KPIs). The ideal candidate will serve as a strategic and operational leader, supporting city directors, mitigating losses, and resolving high-level operational challenges.

Key Responsibilities

Warehouse Oversight:

Manage and streamline warehouse operations across all city locations to ensure consistency, efficiency, and alignment with company standards.

- Oversee daily operations across all city warehouses

- Ensure standardized processes across locations

- Implement and monitor SOPs & % adherence to SOPs

- Warehouse productivity (orders/hour or shipments/hour)

- Order fulfillment accuracy

Inventory Management:

Monitor and enhance stock control procedures, ensuring accurate inventory levels and minimizing shrinkage, theft, and misplacement.

- Maintain accurate and real-time inventory records

- Oversee inventory reconciliation across cities

- Monitor slow-moving and dead stock & Inventory accuracy, rate (>98%)

- Shrinkage/loss % & - Inventory turnover ratio

Product Onboarding & Performance Monitoring

- Oversee the standardized onboarding of new products across warehouses,  ensuring timely and accurate data entry and storage

- Track and analyze operational KPIs across all warehouses; implement improvements based on performance data.

Audit & Compliance:

Conduct regular audits and spot checks to ensure operational compliance, accuracy in reporting, and adherence to internal controls

- Conduct scheduled and surprise audits

- Verify compliance with safety, security, and operational standards

- Cross-check internal reports & Number of audits conducted vs. planned

- Compliance rate (%) & Audit discrepancy closure TAT

Stakeholder Management & Issue Resolution

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- Coordinate with city directors for operational escalations

- Lead training programs for operational excellence & - Employee performance and retention

- Act as the final escalation point for Warehouse related issues beyond scope of city directors, inculding major losses, critical system failures or team mis management. & - Escalation resolution TAT

Team Leadership: & Process Improvement:

-Identify inefficiencies and develop strategies to enhance warehouse workflows,

-labour productivity, and cost-effectiveness, Support and coach warehouse managers,

-Fostering a culture of accountability, ownership, and continuous improvement.

Cross-Functional Collaboration:

Work closely with procurement, logistics, and finance teams to ensure operational alignment and resolve any supply chain bottleneck

Qualifications:

Bachelor’s degree in Supply Chain Management, Operations, Logistics, or a related field (Master’s preferred).

5+ years of experience in multi-location warehouse or logistics management.

Strong understanding of inventory control, warehouse systems, and KPI management.

Proven ability to lead cross-functional teams and manage high-pressure escalations.

Excellent analytical, organizational, and communication skills.

Proficiency in warehouse management systems (WMS), ERP tools, and Microsoft Excel.

Key Competencies:

Strategic Thinking , Operational Excellence , Leadership and Team Development

Data-Driven Decision Making , Crisis and Escalation Management, Attention to Detail

• Strong Ethical Standards