Center Manager

About Company

We are

leading wellness and healthcare firm

11 company-owned clinics

• Banjara Hills, Hyderabad
• Jaya Nagar, Bangalore
• Indiara Nagar, Bangalore
  

• Leadership and Team Management
• Lead, motivate, and develop a high-performing team, including wellness practitioners, administrative staff, and sales associates.
• Conduct regular team meetings, provide coaching, and foster a collaborative work environment.
• Manage staff scheduling, performance reviews, and professional development.
• Sales and Revenue Management
• Develop and implement strategies to drive sales and achieve revenue targets.
• Oversee the sales process, from client inquiries and consultations to closing sales and follow-up.
• Monitor and analyze sales performance, identifying trends and opportunities for growth.
• Manage pricing strategies, promotions, and memberships to optimize profitability.
• Operations and Facilities Management
• Ensure the centre operates smoothly, including managing daily operations, maintenance, and inventory.
• Implement and enforce operational policies and procedures to maintain high standards of service and safety.
• Oversee the scheduling of classes, treatments, and events to maximize utilization and client satisfaction.
• Handle client feedback, complaints, and resolutions professionally and promptly.
• Stock management/staff management/leave management/training/statutory compliance record management.
• Marketing and Client Engagement
• Collaborate with the marketing team to develop and execute promotional campaigns and outreach initiatives.
• Build and maintain relationships with clients, ensuring exceptional customer service and retention.
• Organize and participate in community events, workshops, and partnerships to increase centre visibility and engagement.
• Financial Management
• Develop and manage the centre’s budget, including forecasting, expense control, and financial reporting.
• Analyze financial statements and performance metrics to make informed business decisions.
• Ensure accurate billing and payment processes, including managing membership renewals and client transactions.
  

Qualifications

• Bachelor's degree / Management certifications.
• Proven experience in a managerial role, preferably in the wellness, fitness, or service industry.
• Strong sales and customer service skills with a track record of achieving targets and driving growth.
• Excellent leadership, communication, and interpersonal skills.
• Ability to manage multiple tasks, prioritize effectively, and solve problems efficiently.
• Proficiency in using business management software and CRM systems.
  

• Competitive salary and performance-based incentives.
• Opportunities for professional development and career growth.