1468 Capacity Planning Jobs - Page 22

We are looking for an experienced Siebel Administrator to join our team in Chennai. The ideal candidate will have extensive experience with Siebel installation, configuration, and server management, particularly with Siebel versions IP17 and above (preferably IP20.6). You will be responsible for ensuring the efficient management, performance, and stability of Siebel systems and will work closely with development teams to support the deployment of Siebel applications. Key Responsibilities: Siebel Installation & Configuration: Perform installation and configuration of Siebel components, particularly with the latest Siebel versions (IP17 and above). Siebel Server Management: Manage Siebel server components, including user creation, capacity planning, optimization, and monitoring. Code & Repository Migration: Oversee code migration, repository migration, and non-repository migration across various environments. Performance Tuning: Handle server performance tuning and manage critical server situations to ensure system stability. System Administration: Provide day-to-day administration for Siebel components, ensuring all systems run efficiently and securely. Server Maintenance: Maintain Siebel servers for all environments, perform regular patching activities, handle vulnerability defects, and monitor server resources (CPU, Memory, Disk space). Log Analysis & Issue Resolution: Analyze logs for component crashes, resolve workspace issues, and identify problems to maintain system integrity. Scripting & Automation: Automate tasks using Unix/Shell scripting, and utilize basic UNIX commands to work in a Linux OS environment. Environment Management: Responsible for server resource monitoring, job scheduling (JOBs/RCRs/Tasks), and ensuring seamless deployment for production and lower environments. SSL & Security Management: Apply SSL certificates and manage user accounts to maintain system security. Collaboration: Collaborate with business teams and developers to ensure Siebel systems run optimally and efficiently. Primary Skills: Extensive experience with Siebel Installation and configuration for versions IP17 and above (preferably IP20.6). Strong knowledge in Siebel Server Management, user creation, capacity planning, and optimization. Deep understanding of Siebel Architecture and Siebel Data Model for IP17+ versions. Experience in Code Migration, Repository Migration, and Non-Repository Migration. Familiarity with Linux commands, Unix Shell Scripting, and PLSQL. Hands-on experience with performance tuning, server monitoring, and troubleshooting critical server issues. Strong knowledge of FTP, EMS system, and applying SSL certificates. Siebel System Maintenance for all environments (including regular patching, vulnerability management, and resource monitoring). Log Analysis and experience in handling component crashes. Unix/Shell Scripting for task automation and management. Required Qualifications & Experience: 6-8 years of hands-on experience in Siebel Administration. Strong experience working with Siebel IP17 and above (preferably IP20.6). Solid understanding of Siebel Server Management, performance tuning, and troubleshooting. Knowledge of Linux OS, Unix commands, Shell scripting, and PLSQL. Experience with FTP, EMS, and SSL certificate management. Ability to work under pressure and handle critical server situations. Excellent communication and collaboration skills. Prior experience with regular patching activities, vulnerability management, and server maintenance.

Key Responsibilities: Production Planning: Develop and implement weekly/monthly production plans based on order pipeline and sales forecasts. Allocate production loads to internal units and outsourced vendors based on capacity and specialization. Material Planning: Forecast and plan procurement of yarns, packing material etc and other inputs required for shirting fabrics. Coordinate with purchase and inventory teams to ensure timely availability of raw materials. Process Coordination: Manage the full value chain: weaving (or sourcing of grey), dyeing, printing, finishing, and quality checks. Work closely with mills, processors, and job workers for continuous flow and process efficiency. Capacity & Resource Management: Monitor job work partners performance and capacities regularly. TNA (Time & Action Plan) Monitoring: Develop and track TNA charts to ensure on-time delivery of customer orders. Escalate delays and bottlenecks proactively and resolve operational issues. MIS & Reporting: Prepare daily/weekly/ monthly production MIS reports highlighting progress, delays, and output metrics. Present production efficiency, OTIF (On-Time In-Full), and wastage reports to senior management. Cost Control & Efficiency: Monitor fabric rejections, process losses, and excess consumption to control costs. Work on continuous improvement projects (lean, kaizen) to enhance productivity. Team Leadership: Lead and mentor a team of PPC executives, production supervisors, and coordinators. Ensure cross-functional collaboration with marketing, QA, warehouse, and logistics teams. Key Skills & Competencies: Deep knowledge of shirting fabric production processes (yarn counts, weaving, processing). Strong planning, analytical, and decision-making skills. Excellent coordination and communication abilities across departments and vendors. Proficiency in ERP systems, MS Excel, and production software. Familiarity with ISO/Quality standards and textile compliance requirements. Looking for Immediate Joinee.

Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting forLearn more atwww.ukg.com/careers#WeAreUKGDescription & Qualifications Description Site Reliability Engineers at UKG are team members that have a breadth of knowledge encompassing all aspects of service delivery. They develop software solutions to enhance, harden and support our service delivery processes. This can include building and managing CI/CD deployment pipelines, automated testing, capacity planning, performance analysis, monitoring, alerting, chaos engineering and auto remediation. Site Reliability Engineers must have a passion for learning and evolving with current technology trends. They strive to innovate and are relentless in their pursuit of a flawless customer experience. They have an “automate everything” mindset, helping us bring value to our customers by deploying services with incredible speed, consistency and availability. Primary/Essential Duties and Key ResponsibilitiesEngage in and improve the lifecycle of services from conception to EOL, includingsystem design consulting, and capacity planning Define and implement standards and best practices related toSystem Architecture, Service delivery, metrics and the automation of operational tasks Support services, product & engineering teams by providing common tooling and frameworks to deliver increased availability and improved incident response. Improve system performance, application delivery and efficiency through automation, process refinement, postmortem reviews, and in-depth configuration analysis Collaborate closely with engineering professionals within the organization to deliver reliable services Identify and eliminate operational toil by treating operational challenges as a software engineering problem Actively participate in incident response, including on-call responsibilities Qualifications Engineering degree, or a related technical discipline, or equivalent work experience Experience coding in higher-level languages (e.g., Python, Javascript, C++, or Java) Knowledge of Cloud based applications & Containerization Technologies Demonstrated understanding of best practices in metric generation and collection, log aggregation pipelines, time-series databases, and distributed tracing Ability to analyze current technology utilized and engineering practices within the company and develop steps and processes to improve and expand upon them Working experience with industry standards like Terraform, Ansible. (Experience, Education, Certification, License and Training) Must have at least 5 years of hands-on experience working within Engineering or Cloud. Minimum 2 years' experience with public cloud platforms (e.g. GCP, AWS, Azure) Experience in configuration and maintenance of applications & systems infrastructure. Experience with distributed system design and architecture Experience building and managing CI/CD Pipelines EEO Statement Equal Opportunity Employer Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.ViewThe EEO Know Your Rights posterand itssupplement.View thePay Transparency Nondiscrimination Provision UKG participates in E-Verify. View the E-Verify postershere.

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieveRead on. Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you. Site Reliability Engineers at UKG are team members that have a breadth of knowledge encompassing all aspects of service delivery. They develop software solutions to enhance, harden and support our service delivery processes. This can include building and managing CI/CD deployment pipelines, automated testing, capacity planning, performance analysis, monitoring, alerting, chaos engineering and auto remediation. Site Reliability Engineers must have a passion for learning and evolving with current technology trends. They strive to innovate and are relentless in their pursuit of a flawless customer experience. They have an “automate everything” mindset, helping us bring value to our customers by deploying services with incredible speed, consistency and availability. Primary/Essential Duties and Key Responsibilities Engage in and improve the lifecycle of services from conception to EOL, includingsystem design consulting, and capacity planning Define and implement standards and best practices related toSystem Architecture, Service delivery, metrics and the automation of operational tasks Support services, product & engineering teams by providing common tooling and frameworks to deliver increased availability and improved incident response. Improve system performance, application delivery and efficiency through automation, process refinement, postmortem reviews, and in-depth configuration analysis Collaborate closely with engineering professionals within the organization to deliver reliable services Identify and eliminate operational toil by treating operational challenges as a software engineering problem Actively participate in incident response, including on-call responsibilities Partner with stakeholders to influence and help drive the best possible technical and business outcomes Guide junior team members and serve as a champion for Site Reliability Engineering Engineering degree, or a related technical discipline, and 10+years of experience in SRE. Experience coding in higher-level languages (e.g., Python, Javascript, C++, or Java) Knowledge of Cloud based applications & Containerization Technologies Demonstrated understanding of best practices in metric generation and collection, log aggregation pipelines, time-series databases, and distributed tracing Ability to analyze current technology utilized and engineering practices within the company and develop steps and processes to improve and expand upon them Working experience with industry standards like Terraform, Ansible. (Experience, Education, Certification, License and Training) Must have hands-on experience working within Engineering or Cloud. Experience with public cloud platforms (e.g. GCP, AWS, Azure) Experience in configuration and maintenance of applications & systems infrastructure.Experience with distributed system design and architecture Experience building and managing CI/CD Pipelines Where we’re going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! Disability Accommodation UKGCareers@ukg.com

Role 1 Title- Sr Manager WFM Location -Mumbai Shift - UK (1 to 10:30 pm) Role 2 Title- Sr Manager WFM Location - Pune Shift - US shift- 6 pm to 3 am (night shift) Title: WFM Senior Manager Department : Workforce Management Reports to : Head of Department WFM Job Purpose To manage all planning, scheduling & real-time, dialer & access management, along with invoicing processes in support of operations to achieve the business objective (primarily achieving business service level & account profitability) and maximizing efficiency and occupancy. To ensure strategic goals are met through, collaborative planning, effective communication, while ensuring forecast alignment with strategic goals. Primary Responsibilities Manage end to end planning & scenario building for managing account profitability Manage operations from scheduling & real time perspective Service Level management Shrinkage & schedule adherence AHT Outage Management Collaboratively work with client planning team to review & provide views on forecasting accuracy To manage the outcome & efforts on the outliers Review weekly intraday & rosters Review KPIs and Service Level projections for the coming week Ensuring all necessary & relevant efficiency parameters are within target Liaise with multiple stakeholders / departments within CC for effective delivery of all efficiency parameters Working extensively on improving efficiencies for the CC Manage ad-hoc requirements from Ops & any other functions Discuss & review daily / weekly / monthly / quarterly performances with stakeholders People engagement & performance enhancement Manage multiple teams & team performances Knowledge, skills & competencies required Functional Skills and Competencies: Functional knowledge of various workforce management tools Overall Understanding of the Workforce Management, along with operational management Understands and know the purpose of the role and how it links to the other roles Good knowledge of MS Office Understands and has knowledge of key Contact Centre metrics such as shrinkage, AHT, Occupancy, schedule adherence, etc Analyse situations, identifies the gaps quickly and take necessary steps to avoid impact on Service Levels Ability to make / take decisions (could be unpopular / difficult) impacting strategic outcomes appropriately and effectively Consistently demonstrates organization orientation and detail orientation Plans and organizes large-scale and long-term projects and strategies that lead to desired outcomes Customer Focus (Core) Consistently places a high value on customers (internal and external) and all issues and factors that relate to customer experience/ stakeholder expectations and needs Has the ability to have difficult conversations with stakeholders constructively Considers the customer at the forefront of all decisions that are being made and ensures that value is being delivered to them Communication Skills Ensures delivery of all promises and commitments made to the customers / stakeholders Influences stakeholders and team members alike by creating positive relationships with them in order to achieve company goals Ability to translate and summarize analytical data findings into actionable recommendations Interpersonal Skills and Teamwork To be able to communicate effectively, both verbally and in writing, with India & UK stakeholders & across levels Ensures that full support is rendered to all team members in conducting their day-to-day affairs and all team decisions are supported irrespective of personal agenda Experience Minimum 12~15 years’ experience in Contact Centre Industry Minimum of 6~8 years’ experience in Workforce Management

Our Ideal Candidate: Our ideal candidate will typically be expected to demonstrate the following attributes: Good technical knowledge in Oracle Cloud Infrastructure Knowledge & working experience in ExaCS Understanding of Technical architecture landscape Should have a strong customer facing skills Ability to multitask, maintain composure in high-stress/high-visibility situations and change priority as needed to accommodate very dynamic business. Excellent team player, willing to learn new technologies Strong organization skills, detail oriented & communication skills. . University degree, with post graduate technical or management qualifications or other relevant experience. OCI Certified / ITIL Foundation Certification in IT Service Management Your Qualifications: The candidate should have 12+ years of IT experience which includes Service Delivery Management experience and have a track record in collaborating with large-scale global teams. High commitment with his/her customers is must. The role will be based out of Bangalore/NCR/Mumbai Your Responsibilities Key tasks include, but are not limited to, the following: SCOPE: Manage service delivery activities for customer's Oracle Cloud Infrastructure setup Represent as a single point of contact between customer & Oracle. Manage the service delivery through virtual team of resources from multiple XLOBs Establish priorities & Service growth plans for customers aligned to Oracle's Cloud Strategy. ACCOUNTABILITIES Customer handover from Service Desk & Customer Introduction Schedule & Deliver Service Kickoff with Customer & Internal Stakeholders Prepare the Joint Contact & Escalation Guide (JC&EG) Request for Cloud Delivery Architect (CDA) to be assigned for Discovery of customer environment in OCI CSS Problem Management Notification Customer Information Setup in Fusion CX (Internal tool) Digital Learning - My Learn Admin Account Setup RESPONSIBILITIES Prepare & deliver Monthly Service Reviews to customer Monthly Incident Analysis Reports - Trend Analysis & Status of Remediation Deliver Quarterly SVRs Act as Incident Communicator during Major Incidents Join/Co-host External War Room with Service Desk and customer Responsible for sharing RCA with customer & Remediation follow-up Responsible to track & Report Digital Learning Consumption in OCI Analyze OCI cost consumption data and report findings to customer Coordinate with XLOBs during any Major incidents to drive incident resolution Issue and Risk Management Escalation Management Technical Expertise: Cloud Infrastructure Knowledge: Proficient in Oracle Cloud Infrastructure. Experienced in ExaCS. Knowhow of OCI network architecture Tech Skills: MAA, Disaster Recovery, Security, Backups, Compliance, Capacity Planning Oracle Cloud Certification: Foundation, Associate Architect Soft Skills: Able to consider diverse perspectives Ability to articulate and translate customer needs into solutions. Demonstrates creativity and innovativeness. Stakeholder management: Strong ability to manage stakeholders effectively. Customer management: Strong ability to manage customer expectations Excellent communication abilities Ability to communicate with virtual XLOB team(s) Ability to lead and drive technical discussions related to Oracle Cloud Infrastructure Career Level - IC5

Our mission in CTPS ( Customer Trust and Partner Support) is to make Amazon.com the safest place to shop online. The CTPS team safeguards the order pipelines; monitoring, tracking, and managing risk to ensure long-term buyer satisfaction. As a member of Amazon s Global Planning and Site Strategy (GPSS) the successful candidate will assume primary responsibility for raising the performance bar, proactively balancing growth with demand and driving new innovation for global forecasting, headcount planning and network capacity. The ideal candidate will possess both an analytical background that enables them to manage global network planning, and a demonstrated ability to think broadly and strategically. In this role, you will experience a wide range of problem solving situations, strategic to real-time, requiring extensive use of data collection and analysis. The successful candidate will work with multiple stakeholders to drive CTPS strategy to optimize resource utilization, reduce organizational costs and increase our CTPS associate experience. The optimal candidate is an experienced and professional who will excel within an entrepreneurial culture fostering transparent customer relationships, balance frugality with creativity and function and able to successfully work in a fast-paced and time sensitive environment. Key responsibilities include: Customer Relationships Develop good relationships and partnerships with internal and external CTPS departments to quantify business projections, forecast network capacity, investigate underlying issues to mitigate risks and create short and long-term solutions. Demand/Supply/Capacity Planning Calculate required headcount and plan capacity across global sites based on volume received from forecasting team and inputs received from other teams Monitor execution of headcount plans, analyze plan performance against volume trends, SLAs, projected capacity vs. actual capacity and track/analyze impacts of process improvements Prepare ad hoc analysis like excess analysis & participate on projects as needed Keep track on hiring and inform stakeholders in case of any delay Forecast contacts and plan capacity for worldwide IPV program. Weekly/Monthly governance on HC utilization. Constant communication with WFM, business team, finance, senior leadership, operations, recruitment and other internal clients on status of plan vs Actual Participate and contribute to business review meetings and document writing to promote team efforts. Improves previously defined processes with quantified positive impact. Optimizes cross-team processes that improve team efficacy and delivery. Responsible for gathering and summarizing feedback on project launch, misses and communicating to all teams involved in a timely manner Forecast contacts and plan capacity for worldwide contact center network for IPV program. Improve performance to plan by identifying, measuring and managing key metrics related to customer service Capture the right metrics to influence stakeholders and measure success Participate in global customer service initiatives and project roll outs to cater to growing business needs Coordinate with internal and outsourcing network operation teams to meet business service levels. Promote process improvement and standardization of processes across all sites in the network. Manages meetings effectively, drive detailed discussions and high-level alignment on planning cycles like OP1, OP2, Q2G, Q3G, RNO and 3YP plans. Manage the strategic planning lifecycle for business vertical, including OP1/OP2 intake, project prioritization, and value creation Manage fluctuations in business headcount demand, building a resourcing and capacity strategy that can flex and scale when needed incorporating a blend of FTE, FTC, temporary or outsourced HC. Building and implementing a structured cadence and format for resourcing, capacity reporting and insight that importantly drives discussion and action 3+ years of program or project management experience 3+ years of working cross functionally with tech and non-tech teams experience 3+ years of defining and implementing process improvement initiatives using data and metrics experience Bachelors degree Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL Experience defining program requirements and using data and metrics to determine improvements 3+ years of driving end to end delivery, and communicating results to senior leadership experience 3+ years of driving process improvements experience Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization Experience building processes, project management, and schedules

BizOps Engineer I B2E Business Tools BizOps team is looking for a Site Reliability Engineer who can help us solve problems, build our CI/CD pipeline and lead Mastercard in DevOps automation and best practices. Are you a born problem solver who loves to figure out how something works? Are you a CI/CD geek who loves all things automation? Do you have a low tolerance for manual work and look to automate everything you can? Business Operations is leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change & standards throughout the development, quality, release, and product organizations. We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must. Mission The role of business operations is to be the production readiness steward for the platform. This is accomplished by closely partnering with developers to design, build, implement, and support technology services. A business operations engineer will ensure operational criteria like system availability, capacity, performance, monitoring, self-healing, and deployment automation are implemented throughout the delivery process. Business Operations plays a key role in leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change and standards throughout the development, quality, release, and product organizations. We accomplish this transformation through supporting daily operations with a hyper focus on triage and then root cause by understanding the business impact of our products. The goal of every biz ops team is to shift left to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience, and increase the overall value of supported applications. Biz Ops teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments. A biz ops focus is also on streamlining and standardizing traditional application specific support activities and centralizing points of interaction for both internal and external partners by communicating effectively with all key stakeholders. Ultimately, the role of biz ops is to align Product and Customer Focused priorities with Operational needs. We regularly review our run state not only from an internal perspective, but also understanding and providing the feedback loop to our development partners on how we can improve the customer experience of our applications. Responsibilities Engage in and improve the whole lifecycle of services from inception and design, through deployment, operation and refinement. Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns Support services before they go live through activities such as system design consulting, capacity planning and launch reviews. Maintain services once they are live by measuring and monitoring availability, latency and overall system health. Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity. Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices. Practice sustainable incident response and blameless postmortems. Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover Work with a global team spread across tech hubs in multiple geographies and time zones Share knowledge and mentor junior resources Qualifications BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience. Experience with algorithms, data structures, scripting, pipeline management, and software design. working experience with RSA Archer 6.5 and above Hands on experience with understanding custom objects using JavaScript, HTML5, CSS and API integrations. Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive. Ability to help debug and optimize code and automate routine tasks. We support many different stakeholders. Experience in dealing with difficult situations and making decisions with a sense of urgency is needed. Experience in one or more of the following is preferred: C, C++, Java, Python, Go, Perl or Ruby. Interest in designing, analyzing and troubleshooting large-scale distributed systems. We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must. Experience in industry standard CI/CD tools like Git/BitBucket, Jenkins, Maven, Artifactory, and Chef. Experience designing and implementing an effective and efficient CI/CD flow that gets code from dev to prod with high quality and minimal manual effort is desired.

Senior BizOps Engineer The data platform and engineering BizOps team is looking for a Site Reliability Engineer who can help us solve problems, build our CI/CD pipeline and lead Mastercard in DevOps automation and best practices. Are you a born problem solver who loves to figure out how something works? Are you a CI/CD geek who loves all things automation? Do you have a low tolerance for manual work and look to automate everything you can? Business Operations is leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change & standards throughout the development, quality, release, and product organizations. We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must. Mission The role of business operations is to be the production readiness steward for the platform. This is accomplished by closely partnering with developers to design, build, implement, and support technology services. A business operations engineer will ensure operational criteria like system availability, capacity, performance, monitoring, self-healing, and deployment automation are implemented throughout the delivery process. Business Operations plays a key role in leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change and standards throughout the development, quality, release, and product organizations. We accomplish this transformation through supporting daily operations with a hyper focus on triage and then root cause by understanding the business impact of our products. The goal of every biz ops team is to shift left to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience, and increase the overall value of supported applications. Biz Ops teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments. A biz ops focus is also on streamlining and standardizing traditional application specific support activities and centralizing points of interaction for both internal and external partners by communicating effectively with all key stakeholders. Ultimately, the role of biz ops is to align Product and Customer Focused priorities with Operational needs. We regularly review our run state not only from an internal perspective, but also understanding and providing the feedback loop to our development partners on how we can improve the customer experience of our applications. Responsibilities Engage in and improve the whole lifecycle of services from inception and design, through deployment, operation and refinement. Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns Support services before they go live through activities such as system design consulting, capacity planning and launch reviews. Maintain services once they are live by measuring and monitoring availability, latency and overall system health. Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity. Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices. Practice sustainable incident response and blameless postmortems. Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover Work with a global team spread across tech hubs in multiple geographies and time zones Share knowledge and mentor junior resources Qualifications BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience. Experience with algorithms, data structures, scripting, pipeline management, and software design. Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive. Ability to help debug and optimize code and automate routine tasks. We support many different stakeholders. Experience in dealing with difficult situations and making decisions with a sense of urgency is needed. Experience in one or more of the following is preferred: C, C++, Java, Python, Go, Perl or Ruby. Interest in designing, analyzing and troubleshooting large-scale distributed systems. We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must. Experience in industry standard CI/CD tools like Git/BitBucket, Jenkins, Maven, Artifactory, and Chef. Experience designing and implementing an effective and efficient CI/CD flow that gets code from dev to prod with high quality and minimal manual effort is desired.

Some careers open more doors than others. If you re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. International Wealth and Premier Banking (IWPB) helps deliver on HSBC s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. International Wealth and Premier Banking provides a leading premium proposition through Premier Banking and, together with our Private Bank, are present across the world s most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance. Job Introduction AVP Agency Management for Debt Collection Agency - Mumbai, Unsecured. The Unsecured loans Collection Manager will oversee the collection process for delinquent Unsecured loans ensuring efficient and effective recovery on delinquent portfolio while adhering to regulatory requirement Manager will lead a team of collection agents, set collections goals, develop strategies and work closely with the agencies to resolves delinquent Unsecured loans portfolio Being a Vendor Relationship Manager (VRM) Implement C19 & C23 Agency Management Standards while providing direction & support to the External Vendors Enhance collection / recovery to help reduce / minimize credit loss Act as the liaison point for Legal counsel(s) assisting debt collections Manage Risk by way of identification & assessment and to mitigate such risk by implementing agreed strategy and by exercising good control To ensure Bank s laid down processes & polices are followed and customer fairness principles are adhered to all the time Drive performance of External vendors matched against expected delinquency, Money Recovery Rate, Flow Rate & Loss rate To maintain, HSBC s internal control standards, including the timely implementation of internal & external audit points together with any issues raised by any external regulators Principal Responsibilities Collections & Agency Management Set monthly / quarterly targets for the DCA in line with business requirement External Debt Collection Agencies (DCA s) are motivated to achieve the set targets in terms of Money Recovery Rate (MRR), Gross Credit Loss (GCL), Flow Rates, Recoveries & Provision releases & saves while remaining aligned to our operating principles Identifying accounts and initiating legal action (Lok Adalat/CIVIL/LRN) Implement C19 and C23 Agency Management Standards to help mitigate conduct and reputation related risks Upkeep of performance records for the month inclusive of Live sheet To extend support to External Debt Collection Agencies (DCA s) in helping them imbibe and follow HSBC s Customer Fairness Principles Lead and actively participate in negotiations with delinquent customers to collect outstanding/ resolve issues Conduct audit checks and provide timely, formal feedback to DCAs Conduct capacity planning for DCA s from time to time Review customer s settlement proposa l Operational Effectiveness & Control Maintain and observe HSBC internal control standards, implement, and observe Group Compliance Policy, including the timely implementation of recommendations made by internal/external auditors and external regulators To ensure all the Information Security Risk (ISR) guidelines are adhered by the DCA Run business in accordance with all guidelines and instructions covered under Desk Instruction Manual (DIM), Regional Guidelines (RG), Local Collection Manual (LCM), Debt Collection Agency (DCA) guidelines and Customer Fairness Principles Achieve satisfactory audit ratings with neither any major repeat recommendations nor any adverse findings from external auditors or any compliance review Respond all customer service escalations within 24 hours of notice and escalate the same to Customer Complaints team and ensure Upheld complaints don t exceed the agreed threshold Analyze the portfolio and provide feedback to the risk department in terms of fraud accounts Ensure Implementation of the Potential Vulnerable Customer policy Review and referral of suspect fraud cases Regularly monitor Service Providers service levels and costs by maintaining and regularly updating Archer System Check accuracy of billings (sign off on the billings) before obtaining approval for payment Review contract provisions and ensure that these are still relevant. Perform at least an annual risk evaluation and mitigation analysis regarding the outsourced activity. Conduct an annual review of the Service Providers financial capacity to support the outsourced activity (leverage and gearing ratios, net worth or capital, operating cash flows or liquidity) and file these reviews together with the financial statements Perform all First Line of Defence (LoD) activities on timely basis Requirements Graduate (BSc/BCom/BA) Minimum of 5+ years of experience in Secured Collections and vendor management Strong Knowledge of Collections law and regulations Strong Communication & customer focus skills.

Job Description (JD) highly skilled Splunk ITSI Admin with solid experience in Splunk Administration. The successful candidate will manage the configuration, deployment, and maintenance of Splunk IT Service Intelligence (ITSI), as well as other Splunk components in a complex environment. The role will involve building and maintaining dashboards, alerts, and KPI-driven visualizations to provide real-time insights and monitoring capabilities. Key Responsibilities: Splunk ITSI Management: Administer and manage Splunk ITSI modules, including service and KPI creation, glass table design, and correlation searches. Create and maintain ITSI Service Health Scores and Glass Tables to provide real-time visualization of critical services and their KPIs. Fine-tune ITSI correlation searches to optimize event correlation and incident management. Design and implement KPI-based thresholds and alerts for service health monitoring and event detection. Splunk Dashboard & Visualization: Design, develop, and maintain custom dashboards in Splunk and Splunk ITSI using SPL, panels, and visualization techniques. Create dashboards for real-time monitoring, reporting, and performance tracking based on IT operational data. Build multi-level drill-down dashboards for deeper insights into service performance and issues. Collaborate with stakeholders to gather requirements and provide visual insights for operational and executive decision-making. Ensure dashboards are optimized for performance and provide actionable insights. Splunk Alerts & Monitoring: Design, configure, and maintain alerts based on defined KPI thresholds, searches, and correlation rules in Splunk and Splunk ITSI. Create and maintain ITSI Episode Review policies to manage events and incidents efficiently. Automate alert management workflows for efficient incident response. Configure email or webhook alerts for critical system health or service degradation notifications. Ensure proper alert routing and escalations to relevant teams. Splunk Administration: Manage the day-to-day administration, maintenance, and configuration of Splunk environments (multisite indexer clusters, search head clusters, deployment servers, etc.). Deploy and manage Splunk forwarders, indexers, and search heads to ensure data ingestion and search availability. Perform troubleshooting of Splunk infrastructure, including indexing and search performance issues. Manage data onboarding, sourcetypes, field extractions, lookups, and data model creation. Operational Support: Act as a subject matter expert (SME) for Splunk ITSI and Splunk Dashboards within the organization. Troubleshoot and resolve performance, configuration, and indexing issues in Splunk and ITSI. Ensure compliance with security standards, policies, and audit requirements. Collaborate with IT and security teams to integrate various data sources into Splunk. Assist L1/L2 teams in monitoring alerts and escalating incidents as needed. Performance & Capacity Planning: Conduct capacity planning, performance tuning, and scaling of Splunk clusters. Provide recommendations for hardware and storage optimizations based on data growth trends. Automation & Optimization: Automate Splunk configurations using deployment server, REST APIs, or orchestration tools. Continuously optimize Splunk Dashboards for performance and efficiency. Incident Management & Reporting: Work with Service Operations Teams to create proactive monitoring alerts. Generate and maintain reports for system performance, availability, and capacity. Assist in the development and delivery of regular reports, alerts, and dashboards for business stakeholders using Splunk and ITSI. Required Qualifications: 5+ years of experience working with Splunk as an admin, including multi-site indexer clusters. 2+ years of experience managing and deploying Splunk ITSI with in-depth knowledge of service monitoring, glass tables, KPI creation, and episode management. Expertise in creating and managing Splunk Dashboards and Alerts using SPL and ITSI. Strong skills in SPL (Search Processing Language) for building queries, reports, and dashboards. Proficiency in creating alerts, managing correlation searches, and configuring escalation workflows. Experience with scripting languages like Python or Shell for automation purposes. Strong understanding of networking concepts, Linux administration, and security monitoring. Experience with data onboarding, parsing, indexing, and knowledge object creation in Splunk. Splunk certifications (Splunk Admin, Splunk ITSI Implementation) are a strong plus. Soft Skills: Strong analytical and problem-solving abilities. Ability to work independently and in a team. Excellent communication and documentation skills. Ability to work in a fast-paced environment and prioritize tasks. Preferred Certifications: Splunk Enterprise - Core Certified Power User Splunk Enterprise - Core Certified Admin Splunk ITSI Certified Admin

All about Zeta Suite : Zeta is the world s first and only Omni Stack for banks and fintechs. We are rethinking payments from core to the edge, led by the vision to augment the purpose of money and banking with technology. A single, modern software stack comprising processing, loans, customizable mobile and web apps, fraud engine, and rewards for retail banking. We are a new-age, high-growth startup (& a unicorn!) founded in 2015 by two visionary leaders Bhavin Turakhia & Ramki Gaddipati, whose entrepreneurial legacy & excellence has put us on top of the global fintech ecosystem. Zeta counts amongst its customers, over 10 banks and 25 fintechs, across 8 countries - some of our notable clients include Sodexo - a leading issuer of employee benefits & rewards with over 30 million global users, and HDFC Bank - the 14th largest bank by market cap in the world. Learn more about our manifesto & beyond. Responsibilities System Reliability: Ensuring the reliability of software systems by designing, implementing, and maintaining scalable and reliable infrastructure. Automation: Developing automation tools and scripts to streamline operational tasks, reduce manual intervention, and improve overall system efficiency. Incident Response and Resolution: Monitoring system performance and responding to incidents promptly to minimize downtime and ensure high availability. Capacity Planning: Analyzing system usage patterns and forecasting future capacity needs to ensure that the infrastructure can handle current and future demands. Performance Optimization: Identifying and addressing performance bottlenecks in software systems through optimization and tuning. Infrastructure as Code (IaC): Implementing infrastructure as code practices, using tools like Terraform or Ansible, to define and manage infrastructure in a version-controlled and automated manner. Monitoring and Logging: Implementing and maintaining monitoring and logging solutions to gain insights into system behavior, troubleshoot issues, and proactively address potential problems. On-Call Support: Participating in an on-call rotation to respond to incidents outside of regular working hours and ensure 24/7 system availability Security: Collaborating with security teams to implement and maintain security best practices in infrastructure and application Disaster Recovery Planning: Developing and maintaining disaster recovery plans to ensure that systems can quickly recover from major outages or failures Continuous Improvement: Continuously analyzing system performance, reliability, and incidents to identify areas for improvement and implementing changes to enhance overall system resilience. Skills Programming Languages: Proficiency in one or more programming languages, commonly Python, Go, Shell, Bash. Automation and Scripting: Strong automation skills using tools like Ansible, Puppet, Chef, or custom scripts. Knowledge of Infrastructure as Code (IaC) tools like Terraform Containerization and Orchestration: Experience with containerization technologies like Docker and container orchestration platforms like Kubernetes. Cloud Computing: Proficiency in any of the cloud platforms such as AWS, Azure, or Google Cloud Platform, and knowledge of managing infrastructure in the cloud. Monitoring and Logging: Familiarity with monitoring tools (e.g., Prometheus, Grafana, ELK stack) and logging frameworks to track system performance and troubleshoot issues. Networking: Understanding of networking concepts, protocols, and troubleshooting skills. Security: Knowledge of security best practices, including encryption, access controls, and vulnerability management. Continuous Integration/Continuous Deployment (CI/CD): Understanding and implementation of CI/CD pipelines for automated testing and deployment. Load Balancing: Experience in incident response, troubleshooting, and resolution. Version Control: Proficient use of version control systems like Git. Experience and Qualifications 1-2 year of experience in site reliability engineering. B.Tech/M.Tech in computer science, information technology or a related field. Having experience working for a product organization is a plus. Equal Opportunity Zeta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, cultures, and communities to apply and believe that a diverse workforce is key to our success

Analyze workforce data to forecast staffing needs, develop strategic workforce plans, collaborate with departments, and prepare reports to support operational decisions. Required Candidate profile 3–5 years in workforce planning, data analysis, forecasting; proficiency in statistical tools; Bachelor's degree required, MBA/MS preferred; strong analytical and communication skills.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operation More than 5 years of relevant Experience in the required areas (virtualization/server OS) Required: Expert knowledge of maintenance & troubleshooting of physical or virtual servers Expert knowledge of Microsoft Hyper-V and VMWare Hands on experience on PowerShell Scripting Administration of MS Windows Servers Should be proficient in VMWare vSphere and should have hands on experience on ESXi 7 Troubleshooting ESXi issues related to storage, network and performance. Good knowledge on High Availability, DRS, V-Motion, Distribution Switch, Capacity planning, Storage Migration, Cross V-center Migration, and Upgrades. Desired: Experience in HPE ProLiant DL systems, Synergy Blades Firmware and Server Patch management Knowledge of Networking Knowledge of SQL SCCM/Chef knowledge Good to have knowledge on Install, Configure and manage Linux Flavors (e.g Redhat, Ubuntu, CentOS) Good to have knowledge on managing linux based Cloud Management Platforms like Cloudstack, Openstack Work experience in an international environment. Software Industry experience strongly preferred. Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: VMware Server Admin. Experience5-8 Years.

Re sponsibilities Couchbase Installation and Cluster Setup in production environment. Couchbase Administration. Database Backup and Recovery. Couchbase Index creation, Management, Tuning. Couchbase Architecture and concepts. Security in Couchbase/Security patch applying. Troubleshoot a Couchbase cluster for common configuration issues. Managing Cross Datacentre Replication (XDCR). Performance Monitoring. Couchbase architecture design ownership suggest best practices. Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: Couchbase. Experience5-8 Years.

Lead WFM strategy for OMNI channel migration; optimize call routing using Amazon Connect; ensure real-time traffic management and service level adherence across contact centers. Strong analytical, communication, and collaboration abilities. Required Candidate profile Experienced in WFM, call routing (Amazon Connect), capacity planning, IVR; strong analytical, communication skills; Bachelor's required, MBA/MS preferred, project management a plus.

About The Role SPM Key Responsibilities: 1. Team Management: Lead, manage, and mentor a team of NOC engineers and technicians. Schedule and assign tasks to ensure 24/7 network coverage. Conduct regular performance evaluations, providing feedback and coaching for continuous improvement. 2. Network Monitoring & Management: Oversee continuous monitoring of network performance, including servers, routers, and switches. Ensure timely identification, logging, and resolution of network incidents. Implement and maintain network monitoring tools and systems for proactive management. 3. Incident Management: Act as the escalation point for critical network incidents and outages. Coordinate with IT teams and vendors to resolve complex network issues effectively. Ensure comprehensive incident documentation and conduct root cause analyses. 4. Performance Optimization: Analyze network performance data to identify trends and areas for improvement. Implement strategies to optimize network performance, reduce downtime, and enhance reliability. Conduct network capacity planning to support future growth and scalability. 5. Policy & Procedure Development: Develop and enforce NOC policies, procedures, and best practices. Ensure compliance with organizational standards, industry regulations, and security protocols. Maintain accurate documentation of network configurations and operational procedures. 6. Reporting & Communication: Prepare and present reports on network performance, incidents, and resolutions to senior management. Communicate network status updates, issues, and resolutions to stakeholders. Foster effective communication channels within the NOC, management, and clients. Technical Skills: In-depth knowledge of network protocols, routing, switching, and network security. Proficiency with network monitoring tools such as SolarWinds, PRTG, or Nagios. Experience with cloud-based networks and services is a plus. Strong understanding of the ITIL framework and best practices.

About The Role APGM Key Responsibilities: 1. Team Management: Lead, manage, and mentor a team of NOC engineers and technicians. Schedule and assign tasks to ensure 24/7 network coverage. Conduct regular performance evaluations, providing feedback and coaching for continuous improvement. 2. Network Monitoring & Management: Oversee continuous monitoring of network performance, including servers, routers, and switches. Ensure timely identification, logging, and resolution of network incidents. Implement and maintain network monitoring tools and systems for proactive management. 3. Incident Management: Act as the escalation point for critical network incidents and outages. Coordinate with IT teams and vendors to resolve complex network issues effectively. Ensure comprehensive incident documentation and conduct root cause analyses. 4. Performance Optimization: Analyze network performance data to identify trends and areas for improvement. Implement strategies to optimize network performance, reduce downtime, and enhance reliability. Conduct network capacity planning to support future growth and scalability. 5. Policy & Procedure Development: Develop and enforce NOC policies, procedures, and best practices. Ensure compliance with organizational standards, industry regulations, and security protocols. Maintain accurate documentation of network configurations and operational procedures. 6. Reporting & Communication: Prepare and present reports on network performance, incidents, and resolutions to senior management. Communicate network status updates, issues, and resolutions to stakeholders. Foster effective communication channels within the NOC, management, and clients. Technical Skills: In-depth knowledge of network protocols, routing, switching, and network security. Proficiency with network monitoring tools such as SolarWinds, PRTG, or Nagios. Experience with cloud-based networks and services is a plus. Strong understanding of the ITIL framework and best practices.

Selected candidate is required to support APAC based investment management firm with below mentioned responsibilities Key Responsibilities LBU Oversight Responsibilities Be the “Relationship Manager” and provide oversight of the compliance functions of the Local Business Units (LBU) allocated to him/ her. Ensure that the LBU compliance teams are performing to the compliance standards required by the stakeholders of the Group/Regional Compliance Policies & Standards and implementation of industry best practices, taking into account commercial requirements and local regulatory complexities. Proactively work with the LBU Heads of Compliance to ensure that there is an Annual Compliance Monitoring Plan (ACMP) established for the LBUs and to proactively challenge the ACMP to ensure that the ACMP has adequately performed the regulatory risk and control assessment of the business; and relevant compliance tests have been designed to monitor these risks. Conduct regular reviews of the status of implementation of the LBU ACMP and report accordingly. Be in regular contact with the LBU Heads of Compliance in order to understand and identify the key compliance risks; review and analyse the key compliance management information / statistics and hot topics that both Head Office and LBU Compliance teams should watch out for. Be responsible for areas of ‘Specialization’ allocated to him/her across all globally e.g Management Reporting, Conflict of interests, ESG etc. Proactively advise and work with LBU Heads of Compliance to interpret and, if necessary, to implement the required Group compliance standards and controls. Provide proactive and timely advice and support to key business /strategic initiatives / projects. This can be both at Head Office and at LBU level. Key Head Office Compliance Responsibilities Ensure that the Head of HO Compliance and Chief Risk Officer are kept updated on key compliance issues and compliance hot topics in the LBUs allocated to him/her. Assist the Head of Head Office Compliance in the preparation of the relevant Compliance Reports to the various governance committees/functional heads at Group Head Office. Attend the committees/meetings as required. Work with Group Head Office in reviewing Group wide policies and procedures for applicability to the client. Accordingly, implement appropriate group policies and where necessary, procedures. Assist the Head of Head Office Compliance in preparing ad hoc papers on risk and compliance as and when requested by any of the governance committees. Take leadership for organization wide projects as and when required. Participate in ad hoc reviews and investigations as required Experience/Qualifications Degree in Commerce/Finance/Accounting/Banking with professional qualifications in Accounting/Law/Management. Minimum 5 to 8 years of experience in responsible capacity planning and operation of regulatory compliance and/or compliance auditing programs within the financial services industry (e.g. banking, fund/asset management). Candidates with international experience of regulatory compliance within a multinational fund management, broking or banking industries would be preferred. Excellent communication skills (written and verbal) and effective inter-personal skills with experience in working with different stakeholders. Business transformation and innovation skills Adaptive, mature, motivated and has ability to use own initiative. Resilient in dealing with multiple initiatives and challenges and pay attention to detail. Forward looking mindset, independent and has positive “can do” attitude

Provana is hiring for Team Leader ( Legal Back Office ) Work location- Noida Sector 6 Job Type: Permanent Job Mode: Work from Office No. of Openings: 07 Interview Mode: F2F No Virtual Interviews only in person will be entertained Requirements: • Graduation is a must. • 2 years as a Team Leader on papers in International Back Office Process ( Note: No voice, chat and email experience will be considered for this role ) • Should be willing to work in 24*7 working environment. • Excellent verbal / written communication skills • Good with Analytical skills / MS Excel / presentation skills Preferred Background: US insurance ( Property & Casualty, Underwriting, Mortgage, Utility & Other US Back office process ) You will be responsible for • Manage the day-to-day Planning, operation and problem-solving of a team of 15-20 resources Develop team to ensure delivery of consistently superior quality Ability to independently handle transitioning of new procedures. • Drive the team to be client/customer-focused, owns training and development to team. • Take ownership on delivering service level components, quality and targets and drive and motivates the team to achieve management goals. • Performance feedback session to be provided to agents. • Analyze various reports including process dashboards & team performance reports. • Motivating associates through effective management, career development & implementation of reporting mechanism. • Timely Submission of Operations Review • Manage attendance and attendance incentive for the team. • Attain SLA through effective management of the daily operations of the team. • Conduct audits & share feedback with team members • Will be responsible for managing the portfolio of clients. Employee Perks & Benefits: • Maternity leaves • Medical Insurance • Provident Fund

We are seeking a dedicated and skilled experienced Technical Analyst to join our first level response customer support team. The ideal candidate will provide exceptional technical assistance to our customers via chat and phone, ensuring timely and effective resolution of their issues. This role requires excellent communication skills, troubleshooting and technical expertise, and a customer-focused approach. The Candidate will also be supporting the junior team members and support in decision-making for challenging situations. Key Responsibilities: Triaging Australia based customer requests or issues raised via ServiceNow, mails or calls and advise the user via chat or phone in a timely and professional manner. Diagnose and troubleshoot technical problems, providing clear and concise solutions. Perform regular system health checks, user ID maintenance, system performance tuning, capacity planning. Escalate complex issues to the appropriate department or personnel when necessary. Document customer interactions, including details of inquiries, complaints, and actions taken in ServiceNow. Follow up with customers to ensure their issues are resolved and they are satisfied with the service. Maintain up-to-date knowledge of the company s products, services, and support policies. Collaborate with other team members to achieve overall customer request resolution. Ensure IT operation processes comply with company policy requirements. Demonstrate ability to work independently with minimal supervision while also being a proactive team player and team lead. Assist in developing and implementing Knowledge Articles and procedures to enhance operational efficiency. Manage and mentor junior IT staff, providing guidance and support to ensure their professional development and effective performance.

Role & responsibilities Develop and maintain production schedules based on demand forecasts and resource availability. Monitor production progress and adjust schedules as needed to meet deadlines. Coordinate with procurement, inventory, and production teams to ensure material availability. Analyze workflow, capacity, and bottlenecks to improve efficiency. Maintain production records and generate performance reports.

As a Project Manager and Team Lead, you will: Partner with Project Sponsors and Functional Managers to compile Discovery artifacts such as a Cost Benefit Analysis (CBA), Project Charter, high level Resource Plan, and high-level Milestone Plan to be reviewed to receive Discovery Funding Develop and maintain required Detailed Planning artifacts and manage plan execution Determine project scope and manage scope execution across multiple projects or programs where scope is subject to change, contains high complexity and high degree of risk, large number of resources, and complex organizational change issues that support complex enterprise or strategic corporate goals Develop financial forecasts, record cost variance, anticipate and address delivery challenges, and request budget changes if needed following associated Change Request Process Develop high-level milestones during Discovery and develop detailed project schedules during Detailed Planning Works with a high degree of autonomy to apply industry leading project and program management knowledge to refine the resource plan, develop a RACI Matrix, conduct a Key-Person Risk Assessment, and Third-Party Support Needs Assessment Ensure early identification, resolution, and escalation of project risks through maintenance of Risk and Issue Log and project Pre-Mortem activity Drives continuous improvement and efficiencies beyond own scope of responsibility Accountable for meeting all business requirements from development through implementation General management of and support of local CFPMO resource team, which will consist of mentorship, resource planning, and cross-team collaboration. Help create a community and positive environment for the onsite resource team. Address concerns and bridge gaps with US based team. The Minimum Qualifications Bachelor's degree or equivalent experience and expertise 5+ years of project management experience 3+ years of experience in project management software including but not limited to MS Project, Clarity, and Jira. The Ideal Qualifications 7+ years of project management experience, 3+ within a PMO Experience working in Financial Services or similar corporate areas i.e. Insurance Proven success in delivering complex long-term projects on time, within budget, and to scope Project Management Professional (PMP) certification or equivalent experience Strong understanding of project management methodologies i.e. Agile or Waterfall Excellent communication (written and verbal) and interpersonal skills Proficiency in project management software including but not limited to MS Project, Clarity, and Jira

SRE (Site Reliability Engineer Node.js Focus) Location: Hyderabad Interview Date: 10th July: 5:00 PM – 6:00 PM Core Skills Required: Node.js backend expertise Site Reliability Engineering best practices Monitoring: Prometheus, Grafana, Azure Monitor CI/CD Automation, Infrastructure as Code Incident Management & Production Support Good to Have: Experience in Kubernetes / Docker Load testing and capacity planning Scripting (Python, PowerShell, Bash) Additional Info Interviews will be conducted virtually. Candidates must be B.E. / B.Tech graduates from recognized institutions. Strong communication and client-facing skills are essential. Immediate joiners or short notice candidates will be prioritized. How to Apply: Send your CV to: careers@gigaswartechnologies.com Or apply here: tinyurl.com/2kansjhe

MISSION Safran Aircraft Engines is developing its MRO network and targeting a global capacity growth. As part of this network, SAESI will play a key role in the coming years and will have to achieve an unprecedented ramp up. The objective of the Capacity roadmap manager is to pilot in project mode the implementation of the necessary means for the realization of this "ramp-up". He/She is responsible for rolling out, at the scale of SAESI, the network industrial target making it possible to achieve a sustainable level of performance (robustness). He/she is responsible for monitoring the associated action plans carried out by all the site's stakeholders and for measuring their effectiveness. To do this, he/she will have to ensure compliance with network standards, in particular by relying on the baseline approach and sharing network practices. MAIN ACTIVITIES Ensures consistency between the specified network target and the site's objectives Defines the ramp-up plan with all stakeholders (Operations, Industrialization, HR, training teams and so on). To this end, he is responsible for building the risk matrix linked to the site ramp-up project and ensuring a process to reduce these risks. Manages the execution of the ramp-up plan. To this end, it will ensure the effectiveness of the action plans - By validating customer/supplier needs between the stakeholders to fill in all the gaps contributing to performance (BSC, audits, progress plan) - By challenging the stakeholders and mobilizing the business referents to confirm the robustness of the actions taken. - By specifying to the continuous improvement manager of the site the needs for improvements required for the success of the ramp-up plan. Confirm the effectiveness of ramp-up actions through site BSC indicators. Is the SAESI focal point for this subject for the network to ensure all reporting and connections with SAE global functions. The lead projects must contribute to 1. Improve performance and make the link between what is demonstrated and what is planned 2. Support the ramp-up: challenge and load/capacity management on all industrial axes to consolidate growth axes, and manage the risks highlighted. The achieve that goal, the Capacity roadmap manager will have the following missions: Animation and structuration of project(s) Participation in the arming of the Lots (team and pilot) Responsible for monitoring milestones, associated schedules and meeting objectives, as such he is in charge of validating the rate (run@rate) for capacity increase batches. For capacity increase batches, coordination of actions with the global supply chain (for internal and external load/capacity in particular) and other stakeholders such as purchasing and repair division. Risk management , validation and monitoring of action plans Project progress reporting to enable global and homogeneous consolidation.