Lead Business Analyst (Domain Expert/SME – Sports & Stadium Operations) Waisl is looking for an experienced Lead Business Analyst with deep domain expertise in Sports and Stadium Operations to lead strategic initiatives and technology transformations for high-profile sporting venues and event experiences. This role requires a strong understanding of the end-to-end operations of sports stadiums and arenas, fan experience management, and sports event execution. As a domain expert, you will bridge business and technology to drive innovation in sports infrastructure, operations, and digital fan engagement. Key Responsibilities: 1. Strategic Customer Engagement: Collaborate with senior executives at sports authorities, event organizers, franchise owners, and stadium operators to identify and define business challenges. Align customer goals with actionable business and technology roadmaps in areas such as: Venue operations & crowd management Ticketing and access control Event day logistics Concessions and retail optimization Facility scheduling and maintenance Digital fan experience and mobile apps Smart stadium infrastructure (IoT, surveillance, digital signage) 2. Domain-Specific Process Optimization: Analyse and improve key operational workflows such as: Matchday planning & scheduling Security operations coordination (with local law enforcement and private agencies) VIP/Hospitality zone management Fan movement flow and queuing systems Vendor and concessionaire management Recommend digital tools for optimizing crowd control, reducing wait times, and enhancing in-stadium experiences. 3. Program Execution & Agile Delivery: Lead implementation of large-scale sports technology solutions, including: Venue Management Systems (VMS) Integrated Ticketing Platforms CRM and Loyalty Platforms Wi-Fi Analytics & Mobile Engagement Platforms Translate business goals into user stories and functional specs using Agile methodologies (Scrum/Kanban). Facilitate stakeholder workshops, sprint planning, and product demos with cross-functional teams. 4. Market & Fan Experience Analysis: Conduct benchmarking of global sports venues (e.g., SoFi Stadium, Wembley, Eden Gardens) and fan engagement trends. Evaluate fan satisfaction metrics, operational performance KPIs (e.g., gate throughput, time-to-seat, average spend per fan), and suggest actionable insights. Stay abreast of trends in sports tech, augmented reality (AR), digital ticketing, and real-time analytics. 5. Stakeholder Management & Business Growth: Support business development and pre-sales teams with expert insights and proposal support. Act as a trusted advisor to stadium authorities, sports federations, and entertainment event organizers. Identify partnership opportunities in sports-tech ecosystems, broadcasters, sponsors, and digital media partners. 6. Reporting & Continuous Improvement: Define KPIs for venue efficiency, fan engagement, revenue per square foot, etc. Deliver periodic dashboards and reports to leadership with actionable insights. Conduct post-event evaluations to identify lessons learned and process improvements. Qualifications: Bachelor’s degree in Engineering, Sports Management, or related field; MBA from a top-tier institution preferred. 6+ years of experience in the sports industry , including stadium operations, event management , or sports consulting . Proven track record as a Domain Expert/SME in sports operations , ideally working with sports leagues, stadiums, franchises, or event tech companies. Strong understanding of: Sports event lifecycle Digital ticketing systems (e.g., Ticketmaster, BookMyShow) Venue security and access control (RFID/NFC/Biometrics) CRM & fan loyalty platforms (Salesforce, Oracle Sports Cloud) Operations management tools and dashboards Experience using Agile methodologies and managing large, multi-stakeholder digital transformation projects. Excellent problem-solving, communication, and stakeholder engagement skills. Nice to Have: Certifications in Agile BA, Stadium Operations, or Sports Event Management . Experience with sports federations (e.g., BCCI, AIFF, IPL, ISL) or global sporting events. Understanding of sustainability practices in stadiums (waste management, energy efficiency, green building practices). Familiarity with fan engagement technologies like AR/VR , AI-driven personalization , or interactive mobile platforms . Show more Show less

Job Description – Kafka/Integration Architect Position brief: Kafka/Integration Architect is responsible for designing, implementing, and managing Kafka-based streaming data pipelines and messaging solutions. This role involves configuring, deploying, and monitoring Kafka clusters to ensure the high availability and scalability of data streaming services. The Kafka Architect collaborates with cross-functional teams to integrate Kafka into various applications and ensures optimal performance and reliability of the data infrastructure. Kafka/Integration Architect play a critical role in driving data-driven decision-making and enabling real-time analytics, contributing directly to the company’s agility, operational efficiency and ability to respond quickly to market changes. Their work supports key business initiatives by ensuring that data flows seamlessly across the organization, empowering teams with timely insights and enhancing the customer experience. Location: Hyderabad Primary Role & Responsibilities: • Design, implement, and manage Kafka-based data pipelines and messaging solutions to support critical business operations and enable real-time data processing. • Configure, deploy, and maintain Kafka clusters, ensuring high availability and scalability to maximize uptime and support business growth. • Monitor Kafka performance and troubleshoot issues to minimize downtime and ensure uninterrupted data flow, enhancing decision-making and operational efficiency. • Collaborate with development teams to integrate Kafka into applications and services. • Develop and maintain Kafka connectors such as JDBC, MongoDB, and S3 connectors, along with topics and schemas, to streamline data ingestion from databases, NoSQL data stores, and cloud storage, enabling faster data insights. • Implement security measures to protect Kafka clusters and data streams, safeguarding sensitive information and maintaining regulatory compliance. • Optimize Kafka configurations for performance, reliability, and scalability. • Automate Kafka cluster operations using infrastructure-as-code tools like Terraform or Ansible to increase operational efficiency and reduce manual overhead. • Provide technical support and guidance on Kafka best practices to development and operations teams, enhancing their ability to deliver reliable, high-performance applications. • Maintain documentation of Kafka environments, configurations, and processes to ensure knowledge transfer, compliance, and smooth team collaboration. • Stay updated with the latest Kafka features, updates, and industry best practices to continuously improve data infrastructure and stay ahead of industry trends. Required Soft Skills: • Strong analytical and problem-solving skills. • Excellent communication and collaboration skills. • Ability to translate business requirements into technical solutions. Working Experience and Qualification: Education: Bachelor’s or master’s degree in computer science, Information Technology or related field. Experience: Proven experience of 8-10 years as a Kafka Architect or in a similar role. Skills: • Strong knowledge of Kafka architecture, including brokers, topics, partitions and replicas. • Experience with Kafka security, including SSL, SASL, and ACLs. • Proficiency in configuring, deploying, and managing Kafka clusters in cloud and on-premises environments. • Experience with Kafka stream processing using tools like Kafka Streams, KSQL, or Apache Flink. • Solid understanding of distributed systems, data streaming and messaging patterns. • Proficiency in Java, Scala, or Python for Kafka-related development tasks. • Familiarity with DevOps practices, including CI/CD pipelines, monitoring, and logging. • Experience with tools like Zookeeper, Schema Registry, and Kafka Connect. • Strong problem-solving skills and the ability to troubleshoot complex issues in a distributed environment. • Experience with cloud platforms like AWS, Azure, or GCP. Preferred Skills: (Optional) Kafka certification or related credentials, such as: Confluent Certified Administrator for Apache Kafka (CCAAK) Cloudera Certified Administrator for Apache Kafka (CCA-131) AWS Certified Data Analytics – Specialty (with a focus on streaming data solutions) Knowledge of containerization technologies like Docker and Kubernetes. Familiarity with other messaging systems like RabbitMQ or Apache Pulsar. Experience with data serialization formats like Avro, Protobuf, or JSON. Company Profile: WAISL is an ISO 9001:2015, ISO 20000-1:2018, ISO 22301:2019 certified, and CMMI Level 3 Appraised digital transformation partner for businesses across industries with a core focus on aviation and related adjacencies. We transform airports and relative ecosystems through digital interventions with a strong service excellence culture. As a leader in our chosen space, we deliver world-class services focused on airports and their related domains, enabled through outcome-focused next-gen digital/technology solutions. At present, WAISL is the primary technology solutions partner for Indira Gandhi International Airport, Delhi, Rajiv Gandhi International Airport, Hyderabad, Manohar International Airport, Goa, Kannur International Airport, Kerala, and Kuwait International Airport, and we expect to soon provide similar services for other airports in India and globally. WAISL, as a digital transformation partner, brings proven credibility in managing and servicing 135+Mn passengers, 80+ airlines, core integration, deployment, and real-time management experience of 2000+ applications vendor agnostically in highly complex technology converging ecosystems. This excellence in managed services delivered by WAISL has enabled its customer airports to be rated amongst the best-in-class service providers by Skytrax and ACI awards, and to win many innovation and excellence awards

Job Profile Provide clear execution leadership as a part of service delivery team for the development of an environment focused on Quality standards. Develop quality-process links with customers and service delivery team in line with the WAISL’s Integrated Management System (including but not limited to: ISO 9001, ISO 27001, ISO 20000, ISO 22301 Standards & CMMI-Dev & Svc Model). Implement Quality Assurance Plans, conduct quality training & CSAT and Implement ITIL processes and oversee continued compliance and embedding across the business. Responsible for maintaining relationships with customers and suppliers to maximize Quality of Service Delivery, profit potential and ensure efficiency. Manage the audit program as well as supplier development and improvement and play a key role in ensuring quality in project deliveries. Work proactively with all Service Delivery heads, Cyber Security Teams, Operations Teams, Applications & System engineering Teams, Managers, Supervisors and Employees, to maintain a program of continual improvement within their areas of responsibility. Lead the team to achieve quality targets for customers and business goals. Educational Qualifications: ▪ Bachelors in TQM / B. Stat / B. Tech from a Premier Institute. ▪ Certified PMP, Six Sigma Green Belt & CMMI Associate is preferred. ▪ Quality Certifications (Preferred to have Lead Auditor for ISO 9001 / 27001 & 20000) DESIRABLE KNOWLEDGE & SKILLS ▪ 10+ Years of experience as Quality & Process Excellence practitioner with at least 5 years in IT Quality Operations involving Customer Support, Service Request Management, Team Management, Project Management. ▪ Experience in CMMI-Dev & Svc L 3/5 assessment life cycle ▪ Sound Knowledge of Quality Management Processes, Software Development Lifecycle (SDLC), Agile, waterfall and ITIL best practices. ▪ Strong insights about Quality Measurement Framework & Metrics ▪ Experience in IT Organization is preferred. ▪ Strong functional knowledge of Six Sigma, Statistical tools like Minitab, Quality & Process re-engineering. ▪ Excellent leadership and interpersonal skills. ▪ Ability to manage a variety of cross-functional team members. ▪ Excellent written, verbal and presentation skills. ▪ Competent in problem solving, team building, planning and decision making. ▪ Excellent in preparing documents & process workflows & roadmaps. ▪ Should be familiar with IT technical design documents & architecture. Note : 'CMMI L5 implementation exposure', ISO 9001, ISO 27001, ISO 20000, ISO 22301, Service Delivery Excellence, Knowledge of Statistical Tools like Minitab, Trainings on CMMI/Information Security/Process Optimization/ISOs/Inductions etc.

Key Responsibilities: Developing and Implementing Strategies: Creating and executing operational strategies to achieve business objectives, including process improvements and workflow optimization. Overseeing Daily Operations : Ensuring the smooth and efficient execution of daily tasks and activities, maintaining high standards of productivity and quality. Managing Teams: Leading, mentoring, and motivating team members, fostering a collaborative and high-performing work environment. Monitoring and Analyzing Performance: Tracking key performance indicators (KPIs), analyzing data, and identifying areas for improvement in operational efficiency and effectiveness. Ensuring Compliance: Ensuring adherence to company policies, safety regulations, and legal requirements. Cross-Functional Collaboration: Working with other departments to achieve strategic goals, ensuring alignment and integration of operations with other business functions. Process Improvement: Identifying operational inefficiencies and implementing strategies to streamline processes, reduce costs, and improve overall performance. Budget Management: Managing operational budgets, allocating resources effectively, and ensuring cost-effectiveness. Reporting: Preparing and presenting reports on operational performance, highlighting key metrics and trends. Customer Issue Resolution: Addressing customer inquiries and resolving issues in a timely and effective manner. Key Skills: Leadership: ∙Ability to lead and motivate teams, inspire performance, and foster a positive work environment. Problem-Solving: ∙Strong analytical and problem-solving skills to identify issues and develop effective solutions. Communication: ∙Excellent written and verbal communication skills to interact with various stakeholders, including team members, executives, and other departments. Organizational Skills: ∙Ability to manage multiple tasks, prioritize effectively, and meet deadlines. Technical Proficiency: ∙Understanding of relevant tools and technologies used in operations management. Financial Acumen: ∙Understanding of budgeting and financial management principles. Qualifications: Bachelor's degree in a relevant field (e.g., Business Administration, Operations Management). Proven experience in operations management, with a track record of successfully leading teams and driving results. Strong understanding of operational processes, best practices, and relevant technologies. The Operations Lead role is vital for ensuring operational excellence and contributing to the overall success of the organization. This position requires a combination of strong leadership, analytical, and technical skills, as well as a deep understanding of business operations.

Key Responsibilities: Payroll Processing: Oversee the end-to-end payroll process for all employees for India, Singapore, Dubai, UK, Australia, US & Greece ensuring accuracy and timeliness Compliance: Ensure compliance with all federal, state, and local payroll laws and regulations. Stay updated on changes in payroll laws and regulations. Reporting: Prepare and submit payroll reports to management and regulatory bodies as required. Audits: Conduct regular payroll audits to ensure accuracy and compliance. Address and resolve any discrepancies. System Management: Maintain and update payroll systems and software. Ensure data integrity and security. Employee Support: Address payroll-related inquiries and issues from employees. Provide guidance on payroll policies and procedures. Documentation: Maintain accurate payroll records and documentation. Ensure proper filing and storage of payroll information. Process Improvement: Identify and implement process improvements to enhance payroll efficiency and accuracy. Payroll related compliance management: Minimum wage ceiling and understanding as per State Regulations & Shops and Establishment Act Statutory deductions and remittances against norms as per Provident Fund, ESIC, Gratuity and Bonus Act Professional Tax remittance for both Employee and Employer as per State Regulations Strong understand on provisions for special payouts and 6th day allowances Employee HRMIS & Dashboard Education Qualifications: Bachelor’s degree in accounting, Finance, Human Resources, or a related field. Experience: Minimum of 7 years of experience in payroll processing and compliance, preferably in a large organization. Skills: Strong knowledge of payroll laws and regulations. Proficiency in payroll software and Microsoft Office Suite. Excellent analytical and problem-solving skills. Strong attention to detail and accuracy. Ability to manage multiple tasks and meet deadlines. Excellent communication and interpersonal skills