Business Transformation Consultant

Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, and India. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our clientele includes Fortune 500 and FTSE 100 companies

Job Title: Business Transformation Consultant

Job location : Hybrid – Mumbai, Bengaluru, Hyderabad, Gurgaon

Experience : Min 10+ years of relevant work experience in process transformation, operational excellence, or business consulting.

We are seeking a highly experienced and strategic Process Mining & Continuous Improvement Consultant to lead process analysis and transformation initiatives across key client engagements. This role requires hands-on expertise with leading process mining platforms (e.g., Celonis, Signavio, Software AG) and a proven track record in leveraging data-driven insights to drive operational excellence.

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Key Responsibilities:

Process Mining & Analysis

· Collaborate with clients to identify critical data points and define data requirements for process analysis.

· Lead workshops with stakeholders to map, validate, and analyze end-to-end business processes.

· Execute data mining, process mining, and process mapping to uncover inefficiencies and improvement opportunities.

· Develop and validate business cases for identified use cases, including ROI estimation and value realization.

Continuous Improvement (CI)

· Drive continuous improvement initiatives across business functions using Lean, Six Sigma, and Design Thinking methodologies.

· Create detailed documentation: process flow diagrams, gap analyses, root cause reports, and improvement plans.

· Identify and pre-qualify RPA opportunities to enhance process efficiency and reduce manual effort.

· Work with cross-functional teams to implement actionable recommendations that drive measurable value.

🛠 Project Leadership & Governance

· Lead solution design and delivery planning in alignment with stakeholder expectations.

· Engage regularly with Centers of Excellence (CoEs), business partners, and project teams to ensure alignment and timely delivery.

· Monitor and track initiative performance, manage risks, and report project status to senior leadership.

Strategic Insight & Culture Building

· Provide training and guidance to client teams on CI methodologies and process mining tools.

· Foster a culture of data-driven decision-making and operational excellence within client organizations.

· Support governance and planning by maintaining CI penetration metrics, strategy readouts, and program trackers.

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Required Qualifications:

· 10+ years of relevant work experience in process transformation, operational excellence, or business consulting.

· Proven experience working with Celonis or similar process mining platforms (minimum 2 years).

· Certified in Process Mining.

· Strong domain knowledge in at least one of the following: BFSI (e.g., Fraud, Mortgage) or Healthcare (e.g., RCM).

· Bachelor's degree (any discipline); Master’s degree preferred.

· Experience in Agile project environments.

· Familiarity with RPA tools (UiPath, Blue Prism, etc.) and BPMS solutions.

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Preferred Skills:

· Certified Six Sigma Black Belt or Green Belt.

· Strong experience with BPMS deployments and process optimization tools.

· Proven expertise managing transformation projects using Lean, Six Sigma, Agile, or PMP methodologies.

· Strong problem-solving and analytical skills, with a focus on root cause analysis and systemic improvement.

· Excellent stakeholder engagement and communication abilities—verbal, written, and presentation.

· Highly adaptable, self-driven, and capable of independently managing multiple priorities.

Disclaimer:

Contact details

Reena Baldota

Email-reena.baldota@firstsource.com