Business Systems Analyst

What Your Impact Will Look Like

• Administer and maintain core CRM & ERP business systems including Salesforce, NetSuite, Wrike, and related integrations via Workato.
• Manage user roles, permissions, configurations, and workflows to meet operational needs.
• Troubleshoot system issues, resolve tickets, and support end users across departments.
• Coordinate with internal stakeholders and external vendors to implement system enhancements.
• Maintain documentation related to systems configuration, processes, and integrations. Procurement & SaaS Management
• Monitor and analyze SaaS application usage to identify optimization opportunities and reduce redundant spend.
• Own the lifecycle of software renewals — assess value, forecast needs, and develop cost-saving strategies.
• Review and negotiate vendor contracts in collaboration with Legal and Finance teams.
• Evaluate new software solutions, conduct ROI analysis, and guide stakeholders in tech selection decisions.
• Maintain a centralized inventory of business applications, licenses, renewal dates, and contract terms.

You Will Love This Job If You Have

• Bachelor’s degree in Information Systems, Business Administration, or related fields.
• 5+ years of experience in systems administration or business systems management.
• Familiarity with Salesforce, NetSuite, Wrike, and Workato (or similar platforms).
• Experience managing or influencing software procurement, renewals, or vendor negotiations.
• Excellent problem-solving skills, especially in technical or cross-functional contexts.
• Strong communication and documentation skills, including stakeholder-facing presentations.
• Systems configuration and technical troubleshooting
• SaaS contract and vendor management
• Cross-functional communication and negotiation
• Analytical thinking and cost optimization
• Process documentation and continuous improvement.

Preferred Qualifications

• Prior experience with SaaS spend analysis and procurement operations.
• Background in IT asset management or contract lifecycle management.
• Certification in Salesforce Admin, NetSuite Admin, or related systems.