Cloud Site Reliability Engineer

How will you make an impact?

• Act as part of a team of SRE’s that act as the ‘gatekeepers’ of production and actively manage the work backlog and develop reliability improvements.
• Lead investigations into root cause outages, performance, and cost issues.
• Lead initiatives to develop the automation of low-value tasks balanced against project delivery demands.
• You will provide technical leadership and to wider Cloud Operations and Support teams along with providing oversight to the products and services they support.
• Develop and configure monitoring dashboards and alerts in tools like Grafana and Azure Monitor.
• Installation and configuration of Observability Platform including tools like Grafana, Prometheus, Azure Monitor, Open telemetry etc.
• Developing bicep modules for monitoring infrastructure and deploy it.
• Developing and configuring CI/CD pipelines in Azure Devops for deploying monitoring infrastructure and monitoring objects

Have you got what it takes?

• Must have 3+ years of experience in Site Reliability Engineering
• Excellent technical, analytical and troubleshooting skills
• Experience and in-depth knowledge of databases and data handling (MS-SQL, Elasticsearch, YML, JSON, XML)
• Significant experience in programming or advanced scripting (C#, PowerShell etc.)
• Experience with infrastructure/configuration as code and version control (ARM, BICEP, Git)
• Experience managing monitoring, alerting and dashboarding platforms (Azure Monitor, Prometheus, Grafana, Elasticsearch)
• Demonstrable experience of supporting live cloud services and platforms
• Production experience with Kubernetes and containerization
• Implementation and support of service level objectives (SLOs)
• Exposure to commercial cloud providers (Ideally Azure, others considered)
• Exposure to Azure DevOps pipelines is desirable (CI/CD)
• Exposure to test frameworks is desirable (NUnit, Jasmine, Selenium)
• Efficient, effective, and respectful communication skills both with customers and within internal departments. Including,
• Good listener, able to identify and validate assumptions.
• Able to use effective questioning to confirm understanding of a customer problem and then provide help to solve it.
• Methodical troubleshooting, technical skill and attention to detail used in diagnosing problems and reproducing issues in a local environment.
• Multi-tasking and time-management to priorities and switch between varied tasks.