Business Ops Head – DGM

Key Responsibilities:

1. Collaborate with BU Head to define and achieve monthly and annual operational targets.
2. Set up and improve processes in coordination with logistics, purchase, finance, and sales teams.
3. Lead vendor and partner interactions to ensure customer satisfaction and timely issue resolution.
4. Manage internal stock transfers, returns, and reconciliation; resolve short/incorrect supply and damages.
5. Oversee inventory utilization and data accuracy; ensure procurement aligns with business requirements.
6. Handle global shipment orders, CIF calculations, and end-to-end supply chain coordination.
7. Ensure timely reporting – backlog reports, stock aging reports, and MIS updates to regional/national teams.
8. Drive resolution of price approvals, DA/OC issues, and pending to pay scenarios post order loading.
9. Coordinate with OEMs on expectations related to order turnaround time (TAT), serial number tracking, and service delivery.
10. Manage key vendor contracts and ensure compliance with audit and regulatory standards.
11. Highlight unresolved issues to principal partners and escalate to vertical heads where necessary.
12. Support strategic decision-making through data insights and action planning.
13. Foster a collaborative work culture focused on ownership, performance, and accountability.

Required Qualifications:

• Education:

• Graduation (Mandatory) – preferably in Commerce, Business, or related discipline

• MBA or Post-Graduation in Management (Mandatory)

  – Operations, Supply Chain, or General Management preferred

• Experience:

• Minimum

  20+ years

  in business operations, preferably in a

  product-based enterprise environment

• Proven

  team handling

  and cross-departmental coordination experience
• Strong exposure to

  OEM relationship management

  , audit handling, MIS reporting, and inventory operations

Key Skills & Competencies:

• Excellent analytical and decision-making capabilities
• Strong communication and leadership skills
• High ethical standards and ownership mindset
• Proficiency in audit compliance, inventory control, and reporting frameworks
• Ability to manage high-pressure situations and meet tight deadlines
• Entrepreneurial, hands-on, and go-getter attitude