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0.0 - 2.0 years
1 - 4 Lacs
Mumbai
Work from Office
About The Role This is an Internal document. Management Trainee About The Role Company Name Kotak Mahindra Bank Limited About the organization Established in 1985, Kotak Mahindra Group is one of India's leading financial services conglomerates. In February 2003, Kotak Mahindra Finance Ltd. (KMFL), the Group's flagship company, received banking license from the Reserve Bank of India (RBI), becoming the first non-banking finance company in India to convert into a bank - Kotak Mahindra Bank Ltd (KMBL). Kotak Mahindra Group (Group) offers a wide range of financial services that encompass every sphere of life. From commercial banking to stock broking, mutual funds, life and general insurance and investment banking, the Group caters to the diverse financial needs of individuals and the corporate sector. The premise of Kotak Mahindra Group"s business model is concentrated India, diversified financial services. The Contribute to projects and initiatives aimed at improving efficiency and performance. Collaborate with cross-functional teams on strategic business initiatives. Engage in continuous learning and professional development activities. Assist in day-to-day business operations. Support various departments in achieving their operational goals. Build and maintain strong relationships with internal and external stakeholders. Address queries and concerns promptly and effectively. Provide support to senior management in various tasks and projects. Participate in business development and customer outreach programs. Requirements Strong academic record with demonstrated leadership potential. Excellent communication and interpersonal skills. Analytical mindset with problem-solving abilities. Ability to work effectively in a team-oriented environment. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Location Benefits Comprehensive training and development programs. Competitive salary and performance-based incentives. Opportunity for career advancement and growth within the organization. Health and wellness benefits. Employee engagement and recognition programs.
Posted 3 weeks ago
1.0 - 4.0 years
3 - 6 Lacs
Bengaluru
Work from Office
Role: Business Finance Manager DO: Lead cross global functional teams in developing finance strategies to support a strategic alignment with company's Business Operations, and corporate departments on company goals & initiatives. Manage financial goals that result in strong customer satisfaction, align with company strategy, and optimize costs and supplier relations. Influence senior leaders in setting direction for their functional areas by linking finance and business strategies to optimize business results.
Posted 3 weeks ago
1.0 - 4.0 years
3 - 6 Lacs
Bengaluru
Work from Office
Role: Business Finance Manager DO: Lead cross global functional teams in developing finance strategies to support a strategic alignment with company's Business Operations, and corporate departments on company goals & initiatives. Manage financial goals that result in strong customer satisfaction, align with company strategy, and optimize costs and supplier relations. Influence senior leaders in setting direction for their functional areas by linking finance and business strategies to optimize business results.
Posted 3 weeks ago
3.0 - 8.0 years
5 - 10 Lacs
Bengaluru
Work from Office
Role Purpose Principal Consultants are expected to have a deep area of consulting expertise, with a good understanding of the clients business landscape and an ability to manage the delivery of consulting solutions that achieve clear business value. The role may have managerial responsibilities in leading a team of consultants and managing quality and internal compliance in business operations. Principal Consultants develop and support closure of sales opportunities through their consulting expertise and client relationships. The Principal Consultant must achieve high personal billability.Do Consulting Execution An Ambassador for Wipro tenets and values Consulting Project manager or equivalent, manages teams of consultants/work streams and quality assures other work streams/projects/programs Client focused and tenacious in approach to solving client issues and achieving clients objectives. Demonstrates the experience of a well rounded consultant. Flexible in approach and ability to coordinate resources with expertise in various areas Responsible for work stream budgets and assuring quality of deliverables Seen as a trusted advisor to senior clients and secures great feedback from clients Decisive and directive delivery focus with a can do attitude , demonstrates both hard and soft skills Coaches, mentors and motivates team and client staff , build trust and confidence through focus on quality and delivery Effective at engaging with clients, extracting information, e.g., developing facilitation and communication skills Responsible for ensuring project administration is up to date e.g., SoW, tagging, etc. Business development Ensures high levels of individual utilisation achievement in line with the levels expected as part of the goal setting process Sells laterally and vertically when operating. Regularly identifies leads and converts them into opportunities and proposals Builds relationships and has an effective network of client contacts at buying level. Leads marketing and prospecting activities to populate the sales funnel for specified accounts Regularly participates in sales meetings. Builds relationships with client managers, applies competitive intelligence to further Wipro footprint in accounts Leads smaller scale meetings with sales teams, leads proposal development to a high standard working with sales teams as appropriate Contributes and leads RFP/RFI efforts by leveraging Wipros global footprint and end to end consulting capability Consistently plays a key role in opportunity identification, raising potential pursuits to practice leadership team, helping them proactively in pursuits Thought Leadership Develops insight and develops point of view into chosen industry and technology trends, ensures they are shared with the wider practice/GCG in one of the various channels. Leads assignment thought leadership Ensures a track record is written up of own assignment and, where appropriate, ensures it is written up as a case study. Responsible for ensuring use in sales Contribution to Practice/Wipro Continually delivers all Wipro admin in a timely manner (timesheets, appraisals expenses, etc.,) Demonstrates contribution to internal initiatives Ensures the team leverages IP and knowledge assets from the central knowledge repository of Wipro and GCG and promotes reuse Proposes new service offerings/capabilities Contribution towards go-to-market solutions to deliver tangible business outcomes or breakthrough in industry segment Coaches and mentors junior consultants Monitors and curtails talent attrition Drives engagement with other consulting and delivery teams to both enhance collaboration and help design and deliver tailored Client solutions with desired impact Demonstrates value by identifying and following through on innovation and thought leadership opportunities Creates reusable IP/assets and makes self visible as a thought leader Provide consulting leadership to accounts Generating growth and integration across the consulting services, growing client relationship profile and supporting the achievement of the Wipro-wide account objectives Work with GCP/CCP/GCG Account Lead/Account team to grow consulting service portfolio, ensuring integration of propositions and collaboration across GCG Number of credible business side relationships built in client organizations Number & $ value of integrated consulting deals supported Grow the consulting talent Grow consulting team talent at B3 and below levels in line with business demand and in line with Consulting Competency Framework Meritocracy and Actions: Number of consultants rewarded/recognized Cross-Skilling - Numbers of reporting consultants worked on joint projects cutting across the different practices within GCG Self Development Min 32 hrs on training in a year. Combination of online and classroom. Build the consulting community Individual contribution to People Development and Collaboration Effectiveness to the level expected of others performing this Role Distinct participation in and demonstration of: Collaboration across GCG - through the contribution to cross-practice offerings, sharing of best practices/industrial/technological expertise, sharing of talent pool Knowledge Management - Number of webinars/knowledge sharing/thought leadership sessions conducted, Number of Assets owned and contributed to Consulting Central
Posted 3 weeks ago
8.0 - 10.0 years
22 - 27 Lacs
Pune
Work from Office
Role Purpose Principal Consultants are expected to have a deep area of consulting expertise, with a good understanding of the clients business landscape and an ability to manage the delivery of consulting solutions that achieve clear business value. The role may have managerial responsibilities in leading a team of consultants and managing quality and internal compliance in business operations. Principal Consultants develop and support closure of sales opportunities through their consulting expertise and client relationships. The Principal Consultant must achieve high personal billability. Do Consulting Execution An Ambassador for Wipro tenets and values Consulting Project manager or equivalent, manages teams of consultants/work streams and quality assures other work streams/projects/programs Client focused and tenacious in approach to solving client issues and achieving clients objectives. Demonstrates the experience of a well rounded consultant. Flexible in approach and ability to coordinate resources with expertise in various areas Responsible for work stream budgets and assuring quality of deliverables Seen as a trusted advisor to senior clients and secures great feedback from clients Decisive and directive delivery focus with a can do attitude , demonstrates both hard and soft skills Coaches, mentors and motivates team and client staff , build trust and confidence through focus on quality and delivery Effective at engaging with clients, extracting information, e.g., developing facilitation and communication skills Responsible for ensuring project administration is up to date e.g., SoW, tagging, etc. Business development Ensures high levels of individual utilisation achievement in line with the levels expected as part of the goal setting process Sells laterally and vertically when operating. Regularly identifies leads and converts them into opportunities and proposals Builds relationships and has an effective network of client contacts at buying level. Leads marketing and prospecting activities to populate the sales funnel for specified accounts Regularly participates in sales meetings. Builds relationships with client managers, applies competitive intelligence to further Wipro footprint in accounts Leads smaller scale meetings with sales teams, leads proposal development to a high standard working with sales teams as appropriate Contributes and leads RFP/RFI efforts by leveraging Wipros global footprint and end to end consulting capability Consistently plays a key role in opportunity identification, raising potential pursuits to practice leadership team, helping them proactively in pursuits Thought Leadership Develops insight and develops point of view into chosen industry and technology trends, ensures they are shared with the wider practice/GCG in one of the various channels. Leads assignment thought leadership Ensures a track record is written up of own assignment and, where appropriate, ensures it is written up as a case study. Responsible for ensuring use in sales Contribution to Practice/Wipro Continually delivers all Wipro admin in a timely manner (timesheets, appraisals expenses, etc.,) Demonstrates contribution to internal initiatives Ensures the team leverages IP and knowledge assets from the central knowledge repository of Wipro and GCG and promotes reuse Proposes new service offerings/capabilities Contribution towards go-to-market solutions to deliver tangible business outcomes or breakthrough in industry segment Coaches and mentors junior consultants Monitors and curtails talent attrition Drives engagement with other consulting and delivery teams to both enhance collaboration and help design and deliver tailored Client solutions with desired impact Demonstrates value by identifying and following through on innovation and thought leadership opportunities Creates reusable IP/assets and makes self visible as a thought leader Grow market positioning Elevate Wipro positioning in existing accounts through thought leadership and actively contributing to clients strategic transformations Lead the development of thought leadership/offerings/assets for the practice to support business growth Eminence and thought leadership demonstrated through content, citations and testimonials Number of white papers authored, evidence of assets like Repeatable IP, Frameworks & Methods authored/contributed Number of senior level thought leadership sessions/ roadshows with clients and industry forums delivered from the front Provide consulting leadership to accounts Generating growth and integration across the consulting services, growing client relationship profile and supporting the achievement of the Wipro-wide account objectives Work with GCP/CCP/GCG Account Lead/Account team to grow consulting service portfolio, ensuring integration of propositions and collaboration across GCG Number of credible business side relationships built in client organizations Number & $ value of integrated consulting deals supported Mandatory Skills: Utilities Domain Experience: 8-10 Years
Posted 3 weeks ago
3.0 - 8.0 years
3 - 8 Lacs
Ahmedabad, Vadodara
Work from Office
Description We are seeking a dynamic and results-oriented Business Development professional to join our dyanamic team, Business Development role for promoting and selling trainings Open Workshops on Classroom / Virtual Mode and Client End Trainings and Advisory Services. along with Operations related to Business Development activities. The ideal candidate will have a strong sales background, excellent communication skills, and a passion for education and training industry, should be a go getter with a go for kill attitude on numbers and P&L. Role Coordination & communication with existing customers and creating new database of companies, individuals by identifying new sales leads. Networking to get feedback and brand building of the training modules, get the development of the new modules. Getting repeat business from the clients. Handling Key Accounts. Pitching products and/or services in QEHS, Sustainability, Operational Excellence and Soft Skills domain. Coordination with back-office team for preparation of the quotation, communication for the invoice and sending the invoice to the customers until the collection is done Creating network and increasing the number of QEHS, Sustainability, Operational Excellence and Soft Skills Trainers in Gujarat and MP region. Planning and preparing a Half yearly training calendar of Open house. Working closely with the Marketing team to promote training on the digital platform. Provide proper training solutions to the customers as per their needs, maintaining customer relations & achieving satisfaction through communication & client visit. Arrangement of travel booking of experts, Hotel selection, booking of training room in office, vendor selection, coordination for training events. Ethics and Quality is at the top of every priority.
Posted 3 weeks ago
3.0 - 7.0 years
0 Lacs
hyderabad, telangana
On-site
As an Ops Sourcing Buyer at Genpact, you will play a crucial role in executing sourcing projects to achieve defined country annual savings targets. Your focus will be on delivering advantages for the client business through cost savings, lifecycle value generation, demand management, innovation, and risk reduction within the supply chain. You will work globally or locally in alignment with the Category Strategy, applying sourcing knowledge across all category areas while ensuring mitigation of associated risks commercially, contractually, and operationally. In addition, you will be involved in eSourcing execution and delivering incremental value through E-Auctions as necessary. This role will require you to collaborate across various categories, showcasing a broad range of Indirect category knowledge and the ability to work dynamically with subject matter experts within the client business. Your engagement with business partners, including operations, procurement, and supply chain managers, will be essential in establishing and delivering sourcing strategies efficiently. Your responsibilities will include sourcing of Indirect Spend categories, drafting and negotiating contracts, developing proposal documents, managing supplier performance, conducting spend and market analysis, and ensuring timely deliveries within contractual SLAs. You will also participate in reviews with Global Category managers and Regional Heads of Procurement, maintain effective relationships with suppliers, and contribute to the continuous improvement of procurement processes. To qualify for this role, you should have procurement experience, proficiency in English, a degree in Business Management, Procurement, or Supply Chain management, and familiarity with ERP and procurement systems. Preferred qualifications include category experience in IT, Telco, Marketing, HR Services, and Banking Operations, as well as skills in supplier management, negotiation, analytical thinking, and teamwork. If you are an ambitious and self-motivated professional with a proven track record of successful sourcing projects, strong communication skills, and the ability to lead multiple projects effectively, we encourage you to apply for this Management Trainee position at Genpact in Hyderabad, India.,
Posted 3 weeks ago
3.0 - 7.0 years
0 Lacs
karnataka
On-site
As a Program Manager, you should have a minimum of 3-5 years of experience in program management, project management, problem-solving, and hustling in a high-growth internet startup/ecommerce/technology company environment, with an overall experience of 6-8 years. This role is specialized, and we are specifically looking for experienced individuals from the mentioned industries. You will play a crucial role in our fast-growing international business teams across the US, NA, and EU. Your responsibilities will include customer relationship management, day-to-day business operations, analytics and business intelligence, growth and expansion, strategic planning, and team building and management. We are seeking individuals with creative and analytical minds who can blend technology, user experience, and monetization of online products. From nurturing fledgling ideas to enhancing existing brands, your role will involve problem-solving with a utility-focused approach and creating engaging products for diverse audiences. Collaborating with BU heads, Directors, and Associate Directors, you will define and understand project scopes, providing high-impact operational and strategic support to achieve business unit goals. You will assist senior leaders in conducting Quarterly Business Reviews, leveraging analytics and market intelligence to offer the best solutions to partners. Managing relationships with internal and external stakeholders, you will work cross-functionally with teams such as Engineering, Data Science, Product Management, Business Development, Sales, Design, and Marketing to scale the business rapidly. Your role will also involve championing in-house project management activities for continuous improvement and business growth. The ideal candidate will have 3-6+ years of overall work experience and 2-3+ years of relevant experience in marketing, product, or online customer success in a technology company or startup. You should possess leadership qualities, a creative mindset, strong problem-solving skills, and a logical approach to deriving actionable insights. In addition to a challenging work environment, we offer flexible work hours, salary advances, maternity/paternity leave benefits, Butler & Concierge services, team off-sites, and celebrations. Beyond work, you can benefit from insurance coverage, interest-free loans, gift vouchers, a fully-equipped gym, and education sponsorship programs.,
Posted 3 weeks ago
3.0 - 7.0 years
0 Lacs
hyderabad, telangana
On-site
As a Logistics - Operations Manager at Novartis, you will play a crucial role in driving the organization's strategic ambition of leveraging data and digital assets to generate actionable insights. Your responsibilities will include deploying SAP (S4 HANA) based processes for supply chain logistics, warehousing, and distribution planning at manufacturing sites. This will involve aligning solutions with business requirements, guiding the local Adopt team, facilitating knowledge transfer, and providing support for issue escalation while collaborating with various LDC workstreams and local stakeholders. You will work in compliance with legislation, internal regulations, best practices, and business objectives. Your primary responsibilities will involve coordinating and executing Business Readiness Assessments and F2C workshops in collaboration with the Core team, liaising with other functions for integrated topics. You will also be responsible for conducting Adopt Enablement & Regions Risk Management activities at the Global & Local level, ensuring proactive risk mitigation. Additionally, you will drive Change Management activities, including Change impact assessments, Training Needs assessments, and communication efforts to facilitate successful go-live. Ensuring high-quality Data Migration, including data cleansing and verification, will be essential to ensure smooth business operations during the go-live phase. You will also support the successful completion of User Acceptance Testing for all Releases and ensure a smooth ramp-up of business operations according to the defined cutover and ramp-up plan. To be successful in this role, you should have a higher education degree in supply chain management, logistics, warehousing, or distribution, along with a minimum of 3 years of relevant experience. Advanced knowledge of SAP, active English proficiency, and familiarity with Microsoft Office are essential requirements. You should be highly motivated, independent, and proactive in taking initiative. We offer permanent employment with competitive salary, annual bonus, flexible working schedule, including the option to work from home, and a range of benefits such as Pension scheme, Employee Recognition Scheme, and opportunities for health promotion and professional development. Novartis is committed to fostering an inclusive work environment and building diverse teams that reflect the patients and communities we serve. We are dedicated to working with individuals with disabilities and providing reasonable accommodations. If you require any accommodations during the recruitment process or while performing the essential functions of the job, please contact us at diversity.inclusion_slo@novartis.com with the job requisition number. At Novartis, we believe in creating a community of passionate professionals who collaborate, support, and inspire each other to achieve breakthroughs that improve patients" lives. If you are ready to contribute to a brighter future, we invite you to join our team. To learn more about Novartis and explore career opportunities, visit: https://www.novartis.com/about/strategy/people-and-culture If you are interested in staying connected with Novartis for future career opportunities, you can sign up for our talent community here: https://talentnetwork.novartis.com/network For further details on the benefits and rewards offered at Novartis, please refer to our handbook: https://www.novartis.com/careers/benefits-rewards,
Posted 3 weeks ago
12.0 - 16.0 years
0 Lacs
karnataka
On-site
The role of Solution Architect involves creating solution architectures for systems and platforms, ensuring exploration of all relevant options for time, cost, and compliance with the company's standards, policies, and practices while meeting business requirements. The role includes overseeing the work of other architects and delivering solutions for both internal and external clients, guiding them through the relevant governance. Key responsibilities include creating solution design options based on requirements and company standards, patterns, and procedures, completing detailed solution design documentation, ensuring compliance with governance and due diligence, and maintaining the quality of solutions provided by less experienced Solution Architects. Additionally, the role involves promoting the design and configuration of the Global Workfront instance, leading technical discussions and documentation for Workfront configurations and integrations, aligning Workfront solutions with the Business Operations strategy & Roadmaps, and seeking opportunities to enhance business operations teams" satisfaction and efficiency through Workfront technology solutions. Other responsibilities include ensuring appropriate project close-out and BAU transition, owning and maintaining documentation repositories, solving technical issues, identifying project risks, reviewing, analyzing, and challenging requirements, responding to gaps or needs within scope, and aligning with Global Central teams to ensure regional solutions align with Global solutions and follow the change management process. Qualifications and Skills required for this role include: - 12+ years of experience in technology implementation for full lifecycle enterprise software projects - Minimum 5+ years of Workfront experience with hands-on experience in Workfront configurations and customizations - Ability to analyze complex systems, troubleshoot and isolate system issues - Advanced knowledge of Agile Methodology and Practice - Excellent communication and team collaboration skills - Experience leading IT teams of 6+ professionals - Strong understanding of Agile/Lean principles - Previous experience configuring or delivering Workfront - Ability to handle business issues and suggest resolutions - Excellent presentation skills, both written and oral Location: Bangalore Brand: Bcoe Time Type: Full time Contract Type: Permanent,
Posted 3 weeks ago
0.0 - 5.0 years
2 - 3 Lacs
Mumbai
Work from Office
ql-editor "> Job Purpose: To provide prompt, efficient, and high-quality support to internal and external customers by resolving queries, issues, and requests in a professional manner, ensuring customer satisfaction and smooth business operations. Key Responsibilities: Handle customer queries via email, phone, or support portal and provide timely solutions. Log, track, and escalate issues as required, ensuring resolution within agreed timelines (SLAs). Coordinate with internal departments such as Sales, operations, Logistics for faster issue resolution. Assist in order processing, invoice generation, and follow-ups, if required. Document issues, solutions, and best practices to maintain knowledge base records. Support internal team members with SAP/system entries, data updates, and reporting. Monitor pending cases and follow up proactively until closure. Maintain a customer-first approach in all interactions. Provide post-resolution follow-up to ensure customer satisfaction. Key Skills & Competencies: Strong communication (written & verbal) and interpersonal skills. Good problem-solving abilities and attention to detail. Basic knowledge of Excel. Team player with a willingness to learn and adapt.
Posted 3 weeks ago
7.0 - 10.0 years
12 - 16 Lacs
Bengaluru
Work from Office
Part of the team responsible for management of real estate processes in India supported by specialist third party real estate consultants to assure delivery of Visa Indias property strategy and transactions. This portfolio of sites to grow or contract based on business demand, real estate strategy, mergers and acquisitions and new market openings. Responsible for the delivery Subject matter expert for Corporate Services India in relation to space planning and management. This will include Project Coordination, Facilities Support and Lease administration Primary points of contact internal stakeholders in Corporate Services organization within scope of accountabilities, to ensure Real Estate needs are met. Subject matter expert for Corporate Services India, specializing in data management, lease administration, and coordination. This role involves overseeing data integrity, managing lease agreements, and related documentation, ensuring seamless data integration across various platforms, and facilitating efficient coordination among cross-functional teams to support business operations and strategic initiatives. Develops operational expense and capital budget plans and ensures fiscal responsibilities in delivering to budget throughout each financial year. Manages costs and tracks expenses via Visas financial tools. Responsible for issues affecting the safety and security of Visa employees, visitors, and contractors. Consults with Business Leaders on any outstanding issues that arise and ensures remediation action plans are delivered. Travel may be required, dependent on the pandemic situation and government guidelines in force at the time. Expectation is to be in office all 5 days. Bachelors Degree with a 7-10 years experience of project coordination and facilities management processes, lease administration. A basic understanding of risk assessment and mitigation strategies. A working understanding of Heal
Posted 3 weeks ago
5.0 - 9.0 years
12 - 16 Lacs
Hyderabad
Work from Office
Hiring Manager: Head of Service Excellence Location: Hyderabad Job type: Full time/ Hybrid work policy About the job We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people s lives. We re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started Sanofi Hubs are where our key strategic business operations are hosted providing centralized services across Global Medical, Finance, People, Procurement, Digital, R&D and more. Our Ambition: deliver best-in-class enterprise services enabling Sanofi to chase the miracles of science to improve peoples lives. As part of our ongoing transformation and transition of activities to our hubs, Service Excellence plays a key role in digitizing service management operations. To support this, we are seeking a Head of Service Design to lead this strategic journey in partnership with our service towers. Our Team: This position is part of Service Excellence (formerly known as Connect-to-Resolve), a transversal organization into Sanofi Business Operations. Service Excellence focus is to seamlessly connect Sanofi employees and third parties with the support teams, driving performance and customer centricity. The Head of Service Design serves as the Global Process Owner for service management, leading a team of service designers responsible for defining, implementing, and optimizing service management processes across the organization. This role provides strategic direction for service catalog development, implementation of service management solutions, and continuous improvement initiatives to ensure exceptional service delivery throughout Business Operations and beyond. Main responsibilities: Strategic Leadership and Vision Establish the vision and strategy for service design and management across the organization Drive standardization and best practices in service management processes Align service design initiatives with business objectives and organizational strategy Lead the development of service management frameworks and methodologies Team Management and Development Lead, coach, and develop a team of service designers and project managers at various levels Set clear performance expectations and provide regular feedback and development opportunities Foster a collaborative, innovative, and customer-centric team culture Manage resource allocation and capacity planning to meet business demands Service Excellence and Governance Serve as the ultimate authority for service management processes Establish governance structures and decision-making frameworks Ensure compliance with service management standards and policies Drive process maturity and continuous improvement initiatives Stakeholder Management Build and maintain strong relationships with service line leaders and key stakeholders Represent the Service Excellence team in cross-functional initiatives and governance forums Communicate team value proposition and achievements to senior leadership Manage expectations and resolve conflicts to ensure successful outcomes Continuous Improvement and Innovation Champion a culture of continuous improvement and innovation Identify opportunities to leverage emerging technologies and methodologies Lead transformation initiatives to enhance service design and practices Drive the implementation of service management design principles across service lines Promote a culture of continuous improvement and innovation Portfolio Management Oversee the portfolio of service design and implementation projects Prioritize initiatives based on business impact and strategic alignment Allocate resources effectively across multiple concurrent projects Monitor progress and ensure successful delivery of all initiatives About you Experience: Minimum 8 years of experience in service management, service design or related fields. At least 3 years of people management experience leading cross-functional teams. Experience in service design, service management, and process optimization is essential. Experience implementing and governing service management platforms (ServiceNow, etc.) is required. Experience in driving organizational change and transformation initiatives is preferred. Background in working across complex, global organizations. Soft skills: Strong leadership skills with ability to inspire and motivate teams Excellent communication and interpersonal skills at all organizational levels Strategic thinking with ability to translate vision into actionable plans Collaborative approach to problem-solving and decision-making Resilience and adaptability in managing competing priorities and change Change management expertise with focus on sustainable adoption Ability to navigate complex organizational dynamics and build consensus Technical skills: Expert knowledge of service management frameworks Advanced understanding of service design principles and methodologies Strong knowledge of project and portfolio management practices Proficient in service management platforms and their capabilities Understanding of process optimization and continuous improvement techniques Knowledge of relevant industry trends and emerging practices Languages: English (fluent) Pursue progress, discover extraordinary Better is out there. Better medications, better outcomes, better science. But progress doesn t happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let s be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com ! Pursue progress , discover extraordinary Better is out there. Better medications, better outcomes, better science. But progress doesn t happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let s be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity. Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com !
Posted 3 weeks ago
2.0 - 5.0 years
13 - 17 Lacs
Hyderabad
Work from Office
Job Title: Global Lead Buyer Events & Medical Communication Location: Hyderabad Sanofi is an innovative global healthcare company headquartered in Paris, France with one purpose: Chase the miracles of science to improve people s lives. We are dedicated to making a positive impact on the lives of the patients and families we serve, and we accomplish our goals through world-class research and with the compassion and commitment of our employees. The company is focused on accelerating development to deliver breakthrough medicines and vaccines to patients, delivering excellence though Diversity. Sanofi operates in 90 countries with 91 000 employees worldwide, working in 59 manufacturing and 20 Research & Development (R&D) sites. In 2022 business net income was 10.3 Billion, delivered by 4 Global Business Units: Specialty care, Consumer Healthcare, Vaccines & General Medicines. Sanofi covers major therapeutic areas, including immunology, cardiovascular, diabetes, oncology, rare diseases, etc. Within Sanofi, the Procurement function is a powerhouse maximizing savings to fund the company s future growth. The Chief Procurement Officer is reporting to the Chief Financial Officer, member of the sanofi executive committee. The Procurement organization is divided into five Domains (Manufacturing & Supply, Marketing & Sales, Professional Services, Scientific & Medical and Digital) leveraging Global Procurement Operations and the Procurement Center of Excellence & Transformation. The yearly spend coverage is around 15B with a special focus on Procurement excellence, Supplier Diversity and Sustainability. Closely collaborating with Finance, Business Operations and Business Units, Procurement is instrumental in achieving cost efficiency and savings. Procurement plays a critical role in optimizing Business Operational Impact with a focus on driving simplification, efficiency, and productivity. It forges strategic partnerships with suppliers, prioritizing innovation and data driven solutions. About the job The Global Lead Buyer Events & Medical Communication is responsible for developing Global category strategies. He/She guarantees that best market value is captured and incorporate in Sanofi with clarity on execution excellence and alignment with his Global or key Local Stakeholders across GBUs, GTMC and SBO. This role is global with frequent coordination of actions at local level to ensure adaptation and executability of the Global strategies. This includes activities such as, but not limited to, partnering with the internal stakeholders (Global and cross-categories procurement, business, Finance), assist with building project scopes based on business needs in compliance with Global procurement strategy and preferred supplier, conduct Global Request for Proposal (RFP), negotiate contracts, rate cards / discount schedules, ensure building a strong savings pipeline including rigor on tracking, reporting and validation by Finance, manage overall relationships with key suppliers (performance evaluations, QBRs, action plans, SRM programs) The Events and Medical Communications Agencies category includes all spend natures related to internal and external events, Booths, publications, Scientific Engagement, Medical Communications services, targeted communications, production & adaptation. Main focus of this role will be to: Support Events & Medical Communication services transformations by delivering best in class sourcing strategy(ies)Business partnering with the Sanofi Business Operations Hub leaders, Global meeting & Events, and Key GBUs/R&D stakeholders. Support Events optimization drivers execution in International Regions and key markets as needed. ABOUT YOU Operations Management : Supports others Global Lead Buyer or the Regional Category Manager of the category to ensure strategys execution. Lead Market analysis and capture market value. Delivers savings pipeline in line with targets. Leads RFIs/RFPs and contract negotiations for his/her category. Leads local transformational projects according to Category Management with ability to connect any markets to global needs. Reports on status, savings, performance, and risks on the sourcing activities he/she is in charge of including regular touchpoints with Finance business partners. Undertakes benchmarking against other industries and best practices. Run SRM program with suppliers of his/her scope. Support pre/post-audit management, Crisis management. Maintains comprehensive understanding of Procurement Policies/Processes related to Risk/CSR/Compliance and ensures that these are adhered to by relevant team members. Identifies non-compliant processes and defines appropriate corrective measures Stakeholder Management: Develops strong partnerships with his/her key internal customers, including senior management and foster two-way supportive relationships with them. Presents Procurement strategies to key internal customers for review and input. Identify cross-GBU synergies even in absence of cross-GBU stakeholders Experience: 5+ years experience in Procurement or related field (including agency-side experience). Knowledge of Pharma Industry Soft Skills/ Technical skills: The position requires sourcing professional skills with a strong ability to develop relationships within and across the different lines of business and throughout the Procurement organization, including transversal / project management skills as well as management skills in a multi-cultural environment. Knowledge of best-in-class Procurement techniques and processes. Experience with Procurement Systems (eg SAP, Coupa). Consistency of focus upon delivery of outcomes and results. Demonstrated analytical skills and ability to utilize tools/systems accordingly. Ability to work independently on multiple concurrent priorities/projects Defines and balances strategic priorities against immediate operational challenges. Able to quickly assimilate new information/skills. Readily adapts to new environment, processes, ways of working, etc. Willingness and ability to challenge the status quo. Creativity in imagining new processes, innovative ideas, and solutions. Possesses strong competency in partnering with various stakeholders to deliver successful outcomes Encourages collaboration within team and across other functions/groups. Strong planning, problem-solving and responsive decision-making skills. Strong communication, presentation, change management and negotiation skills. Role model in compliance and ethics. Actively seeks feedback to identify opportunities for improvement. Resilience and aptitude to navigate in a complex organization Education : Minimum Bachelor s degree from accredited University (masters degree is preferred) Languages: Fluent in English is a must. Pursue Progress . Discover Extraordinary . Progress doesn t happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let s pursue progress. And let s discover extraordinary together. At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com ! Pursue progress , discover extraordinary Better is out there. Better medications, better outcomes, better science. But progress doesn t happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let s be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity. Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com !
Posted 3 weeks ago
3.0 - 6.0 years
3 - 7 Lacs
Hyderabad
Work from Office
Job title: Source to Pay (S2P) Accounting Specialist Location: Hyderabad. About the Job: At Sanofi we chase the miracles of science to improve people s lives. We are dedicated to making a positive impact on the lives of the patients and families we serve, and we accomplish our goals through world-class research and with the compassion and commitment of our employees.As we continue to transform the practice of medicine, the next chapter of Sanofi s Play to Win strategy will require a focus on delivering transformation and simplification of our core processes, optimizing resource allocation and deployment to fuel business growth and investment in science.To facilitate this transformation, a new Business Operations Business Unit is being established, bringing together existing business service activities, and driving further expansion of centralized services at scale into a global unit, with a focus on driving simplification, efficiency, and productivity.This new Business Unit will enable the delivery of best-in-class business support capabilities across the organization, incorporating and engaging disparate teams from across areas such as R&D, M&S, the Corporate Functions and GBUs into new global Service Delivery Towers with initial services spanning Commercial, Finance, Procurement and People & Culture. Reporting to the AP Team lead, the Source to Pay (S2P) Accounting Specialist is primarily responsible for P2P Account Monitoring, Reconciliation Review and troubleshooting. Management of offshore accounting resources to ensure ongoing clearing and reconciliation of P2P accounts (primarily Accounts Payable account). Follow-up and problem-solving with other functional groups (e.g. Treasury) within the company to resolve clearing and reconciliation issues. Supports Merger & Acquisition activity as it impacts P2P accounts. Ensures P2P account operations are aligned with the Global Core Model. MAIN RESPONSIBILITIES: Manage and oversee the work being done by the BPO outsourced team as it relates to clearing, monitoring and reconciling all S2P accounts including liability accounts such as Goods receipt/Invoice receipt account (GR/IR), 3rd party Trade payables account, Unclaimed Property account, travel and Expense account, Cash transit, Prepaid Expenses, Other Accruals, and other accounts under S2P per Core Model guidelines. Monitor monthly aging and ending balances for all in scope accounts and identify any incorrect entries or issues to resolve with respective teams prior to reporting submission, and make decisions on how to resolve issues to have the most accurate accounting Oversee NA S2P transit cash process, and liaison with Treasury, Intercompany and other respective teams on clearing issues, including direct debits, manual postings, and aged items unidentified Oversee and manage monthly and quarterly flux analysis process for S2P accounts and provide explanations used by A2R in the presentation to the A2R head, CFO, and Group Consolidations Manage global projects for the S2P department as they relate to accounting, including transitions of software for GL or reconciliation purposes, alignment of account reconciliations and processes to the Core Model, account analysis, which involves analyzing all accounts in scope and proposing write-offs of aged or incorrect activity Oversee the account reconciliation process by reviewing account reconciliations prepared by Accenture and ensuring all supporting documents are in accordance with internal control standards and submitted timely Coordinate transversally with A2R, Finance and Treasury on complex accounting issues and propose solutions Respond to questions from PWC, internal audit and A2R on any accounts in our scope Assists in Merger & Acquisition projects as it pertains to S2P Accounts including managing migrated accounting data and clearing such. Advising on pre-migration account entry determination. About You: Experience: 7+ years of experience (certified accountant preferred). Technical & Soft Skills: Strong experience in S2P accounting domain. Experience in reconciliation (bank, vendor, supplier) and GR/IR accounting experience. Good experience in handling a team and reviewing reconciliations. Excellent communication and interpersonal skills. Strong computer, organizational and time management skills are necessary. Working knowledge of SAP FI/CO/MM a plus. Public Accounting experience is preferred. Education: Bachelor s degree in accounting, Finance or Business Administration from an accredited four-year college or university. Languages: Fluent in English (spoken and written). Pursue progress , discover extraordinary Better is out there. Better medications, better outcomes, better science. But progress doesn t happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let s be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity. Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com !
Posted 3 weeks ago
2.0 - 4.0 years
7 - 8 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
JOB DATA JOB TITLE: Project Coordinator Experience Required: 2-4 years Shift: EST/CST Location: Hyderabad/ Pune/ Hybrid/ PAN India Company Overview Argano is at the forefront of global digital consultancy, renowned for seamlessly merging strategic planning with execution to catalyze high-performance business operations transformations. Our mission is to bolster our clients agility, profitability, customer engagement, and growth through strategic consulting. Leveraging proprietary intellectual property, Argano offers an all-encompassing analysis of business operations, identifying strengths and unlocking opportunities for enhancement. With a global cadre of industry luminaries, we lead in operational design and technology implementation across a broad spectrum of applications, including SAP Data & Analytics solutions, positioning our clients at the leading edge of digital transformation. Position Summary As a Project Coordinator within Argano s SAP Business unit, you will play a key role in supporting the successful delivery of multiple client engagements. You will collaborate with Project Managers, consultants, and stakeholders to ensure projects are delivered on time, on budget, and within scope. Your role will include coordinating activities, tracking project documentation, maintaining budgets and forecasts, and ensuring effective communication across teams. This position offers a unique opportunity to work in a fast-paced, client-focused environment while growing your skills in enterprise IT and project delivery. Key Responsibilities Coordinate and support the day-to-day execution of multiple SAP-related projects. Review timesheets and track project budgets to support accurate financial management and forecasting. Maintain comprehensive project documentation, ensuring consistency and accessibility across stakeholders. Work cross-functionally with Demand Planning and Finance teams to ensure alignment on project performance and financials. Assist Project Managers in applying standard project management methodologies across all project phases, including scheduling, resourcing, task tracking, and client communication. Organize and facilitate project meetings including scheduling, preparing agendas, taking minutes, and following up on action items. Ensure team members understand project roles, responsibilities, and deadlines. Provide administrative and logistical support such as calendar management, meeting coordination, and travel arrangements. Support post-project evaluation efforts by gathering feedback, analyzing outcomes, and preparing performance reports. Qualifications Education: Bachelor s degree in Business Administration, Finance, Information Systems, Computer Science, or a related field preferred. Experience: 2+ years of experience in project coordination, project support, or related roles. Familiarity with project management tools such as Microsoft Project, Smartsheet, Asana, Jira, Confluence, or similar platforms. Experience in IT or professional services industries strongly preferred; SAP project experience is a plus. Skills and Competencies Strong organizational and time management skills; ability to manage multiple priorities and meet deadlines. Effective verbal and written communication skills, with a focus on active listening and professional interaction. Detail-oriented with the ability to review and manage data and documents for accuracy and completeness. Basic knowledge of project management methodologies (Agile, Waterfall, etc.). Proficiency in Microsoft Office tools (Excel, Word, PowerPoint); Excel experience with data tracking and reporting is especially important. Basic data analysis skills; ability to generate simple reports and dashboards for project performance tracking. Ability to identify risks or issues and escalate appropriately. Collaborative mindset with a positive attitude and adaptability to changing project requirements and priorities.
Posted 3 weeks ago
5.0 - 8.0 years
9 - 14 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
Are you passionate about financial analysis and business operations PolyPeptide SA is excited to announce a new opportunity for a highly motivated and skilled Operations Controlling Manager . If you are eager to make a significant impact and contribute to our dynamic team, we invite you to explore the full job offer and see how you can be a part of our success story. Nature and Scope of the Function: The Operations Controlling Manager oversees the financial operations of manufacturing & delivery activities, focusing on financial and business performance. He or She prepares financial analysis, coordinates financial planning processes (budget & forecast) and assists organization in designing and implementing overall business plans and performance assessment. The key focus areas are manufacturing and supply processes, and those impact on profit & loss and inventory accounts. The Operations Controlling Manager is the Business partner for manufacturing, supply chain, process development and program management departments and oversees the Operational Controlling team. Key Responsibilities Financial Analysis : Prepare financial analyses, coordinate financial planning processes (budget and forecast), and assist in designing and implementing overall business plans and performance assessment. Performance Control : Prepare and communicate monthly performance analyses for stakeholders, including reports, comments, and KPIs. Monitor and communicate business performance issues. Specific Analyses : Conduct sales and margin analyses, production variance analyses, standard cost calculations, cost absorption, customer project financial performance analyses, and inventory valuation control. Capital Improvement : Coordinate and take necessary actions to improve net working capital. Financial Closing : Manage month-end and year-end closings, working closely with the Accounting Manager to ensure accurate and timely submission. Risk Management : Identify and assess internal and external risks impacting financial performance. Training and Support : Help operational teams understand the link between financial information and their activities, and provide ongoing finance training and coaching. Audits and Compliance : Actively support financial audits and ensure management accounting follows group guidelines and IFRS standards. Process Improvement : Promote and improve finance processes and tools. Business Partnering Collaborate with the heads of manufacturing, process development, supply chain, and program management to achieve financial and operational goals. Team Management Team Supervision : Manage operations controlling teams in Belgium and France, set objectives, evaluate progress, motivate, coach, and organize team initiatives. Team Development : Develop team strengths, address weaknesses, manage priorities and tasks, and resolve conflicts. Required Qualifications and Skills Master Degree in Business or Engineering. Minimum 5 years controlling experience in a medium or large size manufacturing company or in business consulting in big 4 company. Proficiency in financial analysis and controlling. Ability to coordinate financial planning processes. Strong communication skills for preparing and presenting performance analyses. Solution-oriented with strong analytical skills and a hands-on approach. Willingness to develop a profound understanding of manufacturing operations and challenge operational teams. Ability to manage multiple priorities. Experience in team management and skill development. Knowledge of IFRS standards and management accounting practices. Knowledge of ERP system. Fluency in French and in English. What we offer: a full time contract an attractive salary extra-legal benefits and insurances a company car a challenging position in an innovative and dynamic work environment with an open culture. ",
Posted 3 weeks ago
0.0 - 1.0 years
2 - 3 Lacs
Chennai
Work from Office
At Mr. Cooper Group, You Make the Dream Possible. Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and service of our teammates and our customers. Join us and make the dream of home ownership possible! Job Responsibilities: Follow instructions, learn quickly, adapt, and consistently deliver desired outcomes Open to feedback and capable of working effectively in a team environment Prioritize customer satisfaction with a keen eye for detail Achieve consistent productivity and quality results in accordance with process guidelines and SLAs Maintain flexibility and readiness to adapt to frequent updates in US mortgage guidelines Strict adherence to Business Specified process workflows Complete all mandatory training promptly Mr. Cooper Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran. EOE/M/F/D/V Job Requisition ID: 023813 Job Category: India Business Operations Primary Location City: Chennai Primary Location Region: Tamil Nadu Primary Location Postal Code: 600089 Primary Location Country: India Additional Posting Location(s):
Posted 3 weeks ago
8.0 - 10.0 years
14 - 19 Lacs
Chennai
Work from Office
Required Skills and Experience: Strong understanding of Power Platform: Deep knowledge of Power Apps, Power Automate, Power BI, and Power Virtual Agents. Development experience: Proven ability to design, develop, and deploy Power Platform solutions. Problem-solving skills: Excellent analytical and troubleshooting abilities. Communication and collaboration: Effective communication with technical and non-technical stakeholders. Data analysis and visualization: Familiarity with data modelling and creating insightful reports. Experience with SDLC and Agile methodologies: Knowledge of software development lifecycles and agile project management. Understanding of M365 ecosystem: Familiarity with SharePoint, Teams, and other related tools Power Platform Developer Requirements & Skills Bachelor s degree in Computer Science, Information Technology, or related field. 8 to 10 years of proven experience as a Power Platform Developer or in a similar role. Experience with common data service, data connectors, and APIs. Knowledge of additional programming languages like JavaScript, HTML, and CSS. Excellent problem-solving and analytical skills. Strong communication and collaboration abilities. Familiarity with Agile development methodologies. Key Responsibilities: Develop custom applications: Using Power Apps to create user-friendly interfaces and automate workflows. Automate processes: Utilizing Power Automate to streamline business operations and improve efficiency. Analyse data and create visualizations: Leveraging Power BI to gain insights and make data-driven decisions. Integrate with various systems: Connecting Power Platform solutions with other Microsoft and third-party applications. Gather requirements and collaborate: Working with business analysts and stakeholders to understand needs and translate them into technical specifications. Provide support and maintenance: Ensuring the smooth operation of solutions, troubleshooting issues, and implementing updates.
Posted 3 weeks ago
3.0 - 7.0 years
5 - 9 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
Ensure and get up to date project milestones. Oversee the supervision of employees and setup a robust employee reporting mechanism. Motivate employees and solve their issues. Have cross functional team meetings Be able to deal with any critical business issues such as liasoning, legal, etc. Handle day to day operations of the business Coordinate with all teams across different verticals of the project and follow up on schedules Prepare MIS reports for the management Report to management regarding all issues through weekly and monthly reports
Posted 3 weeks ago
3.0 - 7.0 years
0 Lacs
maharashtra
On-site
As a Program Manager, you bring with you a minimum of 3-5 years of program management/project management/problem-solving/hustling experience in a high-growth internet start-up/ecommerce/technology company environment & overall 6-8 years of experience. You are a seasoned techno-commercial manager experienced in program management, providing you with the opportunity to work dynamically within our fast-growing international business teams. Your role will involve customer relationship management, day-to-day business operations, analytics & business intelligence, growth & expansion, strategic near & long-term planning, and team building & management. We are seeking individuals with creative and analytical minds who can conceptualize and execute the synergistic union of technology, user experience, and monetization of online products. Your responsibilities will span from nurturing fledging ideas to scaling large multi-billion-dollar brands. The role requires agile individuals who can define, study & understand the scope of projects/programs, provide operational & strategic support towards successful achievement of business unit goals, and assist in conducting Quarterly Business Reviews by leveraging growth & monetization analytics. You will manage cohesive relationships with internal & external stakeholders, collaborate cross-functionally with various teams, and champion in-house project/program management activities focused on continuous improvement. Problem-solving and being process-oriented are crucial aspects of this role. The success of this position lies in being a process-driven yet creative problem solver who enjoys innovative methods of solving daily business challenges towards the goal of building a global & rapidly scaling multi-billion-dollar Ad tech business. The ideal candidate will have 3-6+ years of overall work experience and 2-3+ years of relevant experience in marketing/product/online customer success in a technology company or startup. Leadership qualities, a creative mindset, problem-solving skills, a logical approach, and excellent communication are essential for this role. This is a full-time position that requires in-person work at the designated location.,
Posted 3 weeks ago
3.0 - 7.0 years
4 - 8 Lacs
Vadodara
Work from Office
Core Responsibilities : Data cleansing, trend analysis, audit preparation, KPI dashboards, and PMO support. Your Profile / Qualifications Skills Required : Strong data analytics, Power BI/Sharepoint expertise, and ESG reporting knowledge.
Posted 3 weeks ago
7.0 - 12.0 years
20 - 25 Lacs
Mumbai
Work from Office
Roarbank is a digital banking platform launched by Unity SFB in collaboration with Fintech Farm, a global neobanking technology provider, in early 2025. Our ambition is to become the leading digital consumer bank in India through seamless customer experience, innovative technology, and efficient operations. We are a UK-based fintech building neobanks in partnership with traditional banks across emerging markets. With successful launches in three countries, were on track to build neobanks in 50+ markets, reaching over 100 million users. We are seeking a high-energy Head of Business Operations to lead customer-facing operations and deliver a world-class, scalable support experience for our digital bank in India. Youll be responsible for designing and implementing support systems, improving customer journeys, managing large teams, and ensuring operational excellence. Key Responsibilities: Report to the Project CEO/CBO and lead the evolution of our early-stage customer operations into a best-in-class, scalable setup Own all Customer Ops topics to ensure business continuity and delivery excellence Build and implement telephony and chat support infrastructure (back-end and front-end) Drive AI-powered customer service initiatives to enhance experience and reduce cost Monitor operational performance, mentor teams, and ensure KPIs are consistently met (SLAs, quality, productivity, etc.) Be the single owner for incident management handling communication, escalation, and resolution Prepare data and insights for weekly/monthly reviews with the CEO, focusing on metrics, trends, and improvement areas Serve as the point of contact for regulatory reports and complaint/escalation processes in line with compliance standards Lead 3rd party vendor management for Customer Ops services Conduct performance reviews, 1:1s, and talent development for direct reports Plan workforce and staffing needs, drive recruitment, and grow a high-performing team as the business scales Collaborate cross-functionally with product, engineering, compliance, and finance to identify and resolve customer pain points Foster a culture of motivation, engagement, and excellence within the operations team Minimum 7 years of experience managing large-scale operations (100+ people) in a high-growth environment Minimum 3 years of experience in banking or regulated fintech Proven experience managing senior people leaders (Team Leads, Ops Managers, etc.) Strong analytical skills with the ability to interpret data, use pivot tables, and drive improvements based on metrics Hands-on experience implementing support software and AI-powered customer service tools Built telephony/chat systems from scratch and managed mobile app support/helpdesk Deep understanding of Workforce Management, staff planning, and budget ownership Track record of successful compliance reporting and regulatory escalation handling Ability to multitask, prioritize effectively, and operate under pressure Driven, energetic personality focused on fast and impactful delivery Excellent communication and leadership skills Bachelors degree from a reputable university High-impact leadership role in one of Indias most promising fintech ventures Significant autonomy to design and scale customer operations A mission-driven team and dynamic environment focused on innovation and speed
Posted 3 weeks ago
0.0 - 4.0 years
20 - 25 Lacs
Mumbai
Work from Office
Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues. Job Summary As a Payment Lifecycle Associate within JPMorgan Chase, you will play a crucial role in upholding the companys strength and resilience. Your contributions will be instrumental in fostering the firms growth responsibly, as you anticipate new and emerging risks and apply your expert judgement to tackle real-world challenges impacting our company, customers, and communities. You will be part of a culture that promotes innovative thinking, challenges the status quo, and aims for best-in-class performance. Job Responsibilities Understand and gain experience in payment, deposit, and liquidity products, with sound knowledge of Swift Payments/ISO/Wire Payments or Alternate payments. Take ownership and accountability to deliver business goals, executing to achieve specific desired results. Provide end-to-end management of multiple large-scale projects across ECCO Applications, managing scope, business benefits, project plans, timelines, identifying & resolving issues, risks, dependencies, and generating MIS. Ensure effective internal communications among all the work streams and stakeholders, ensuring all are engaged. Manage client relationships to deliver consistent, excellent client experience. Partner with different stakeholder groups to elicit business requirements and processes. Manage forums for project updates and project scorecards. Partner with business leads to compile business requirements and provide leadership to drive delivery. Develop operating models, including assessing operating model considerations and documenting flows and touchpoints. Create training material and manage training sessions for users. Communicate and present excellently, with strong organizational skills, including the ability to prioritize and manage multiple activities, detail-oriented. Think analytically and logically to understand and analyze complex business processes. Analyze and resolve project-related risks/issues and follow through with set objectives. Ensure sufficient internal controls and procedures to minimize risk, driving the risks and controls agenda. Required Qualifications, Skills and Capabilities Bachelors degree Full understanding of Treasury Services business, operations, and technology strategy Intermediate/Advanced experience using Microsoft Office, including Excel, Visio, and PowerPoint Presentation of business updates to Senior LOB Executives Has at least 10 years Cash Operations/Product experience and in leadership roles Preferred Qualifications, Skills and Capabilities Ability to work in a fast-paced environment, be flexible, follow tight deadlines, organize, and prioritize work. Ability to operate with an ownership mindset. Strong understanding of different development methodologies (e. g. , Agile, SCRUM, Waterfall) Change management / Business analysis experience. master s degree in finance and/or Technology preferred. Technical knowledge and experience is a plus.
Posted 3 weeks ago
5.0 - 10.0 years
7 - 12 Lacs
Hyderabad
Work from Office
You will lead the research and development of generative models supporting a chatbot oriented towards enterprise users. You will use Large Language Models (LLMs) to understand user queries in natural language, comprehend and translate them into executable data queries, and provide insightful responses. The engineer will help our company use AI to empower data-driven decisions and refine information access for team members. You will be measured by the response accuracy, user adoption, and the chatbots ability to address diverse requests and inquiries. Core Responsibilities Research, evaluate , and adopt appropriate foundational models for the chatbot, in consideration of performance, cost, and enterprise requirements. Document model architectures, algorithms, and development processes for team collaboration and future reference. Develop and implement techniques such as prompt engineering, in-context learning, supervised fine-tuning, reasoning, and agentic frameworks to improve the LLMs performance for data query generation and contextual response. Develop the end-to-end model development pipelines, integrating with the data warehouse and other relevant front/back-end systems through collaboration with data/software/platform engineers. Establish fact-grounding and model evaluation frameworks, metrics (component and execution accuracies), benchmark dataset (Spider, In-House datasets , etc ) to ensure the system accuracy, reliability, and ability to handle diverse user queries and edge cases. Stay updated on the latest advancements in LLMs and GenAI, exploring innovative approaches to enhance the chatbot capabilities and user experience. About You Bachelors or Masters degree in Computer Science, Machine Learning, Data Science, or a related field. 5+ years of experience developing and deploying LLM-based applications, including a practiced understanding of natural language processing concepts and techniques. 5+ years of experience with hands on programming languages such as Python 5+ Years of experience with deep learning frameworks (e.g., TensorFlow, PyTorch), including familiarity with the LLM application production ecosystem and cloud computing platforms. 3+ Years of experience collaborating with an Engineering team, Including: fine-tuning and in-context learning methodologies to enhance LLM performance. 2+ Years of experience checking and addressing hallucination problems by applying internal knowledge base and incorporating human feedback
Posted 3 weeks ago
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