Operations Manager

JobTitle:

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders, and executives
• Ensure the timely and successful delivery of our services according to customer needs and objectives
• Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Identify areas of improvement to meet the KPIs targets
• Prepare weekly/fortnightly/ monthly reports on account status
• Collaborate with team to achieve the targets
• Assist with challenging client requests or issue escalations as needed.
• Closely work with HO to update on all the developments

Requirements and skills

• Proven work experience as an Account Lead, Key Account Manager, or relevant role
• Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executives
• Experience in FM will be an added advantage
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation, and presentation abilities
• Strong verbal and written communication skills
• Degree in Business Administration, MBA/ PG, etc.

RespectforDiversity

• Works effectively with people from all backgrounds and treats all people equally with dignity and respect.
• Shows respect and understanding of diverse points of view and demonstrates knowledge in daily work and decision-making.
• Examines own biases and behaviours to avoid stereotypical responses and does not discriminate against any individual or group.
• Encourages others to evaluate systems, processes &behaviour to ensure respect for diversity is demonstrated.

Working with Others

• Demonstrates balance between directness and diplomacy in negotiations. Manages conflict and works towards mutual solutions.
• Establishes ownership for relevant activities from the outset.
• Develops a wide network, including senior-level contacts, to facilitate activities and further their own knowledge.
• Proactively liaises with other divisions, partners & third parties.

Managing Resources

LeadershipandDevelopment