Business Development Specialist

Designation: Key Account Management

Location: Ahmedabad

Experience:2+ Years

Salary:upto 8 LPA

Key Responsibilities:

Client Relationship Management

• Act as the primary point of contact for assigned key clients.

• Build and maintain long-term, trusted relationships with decision-makers at client organisations.

• Ensure timely communication, problem resolution, and proactive updates on shipments.

• Conduct regular business review meetings with clients to assess satisfaction and identify opportunities.

Business Development from Existing Clients

• Drive revenue growth from assigned accounts through upselling additional services apart from ocean freight (customs clearance, warehousing, last-mile delivery).

• Meet or exceed account growth and retention targets.

• Track, analyse, and report account performance against agreed KPIs.

Operational Coordination

• Work closely with operations, pricing, and customer service teams to ensure high service quality.

• Monitor shipment execution and resolve any service failures or bottlenecks promptly.

• Ensure compliance with clients’ SOPs, contractual agreements, and internal processes.

Market & Client Insights

• Keep updated on global and regional trade trends, competitor activities, and customer supply chain strategies.

• Provide feedback to management on customer requirements, market opportunities, and potential service enhancements.

Reporting & Documentation

• Maintain updated client records, sales pipeline, and activity reports in CRM systems.

• Prepare and present monthly/quarterly reports on client performance and growth.

Key Requirements

• Strong knowledge of international freight forwarding

• Excellent communication, negotiation, and relationship-building skills.

• Strong problem-solving ability and customer-centric mindset.

• Proficiency in MS Office and CRM tools.

Perks and benefits:

Remote opportunity with travel required for 10-15 days per month.

Travel allowances and other expenses will be covered.

Company Profile:

Client is a digital freight forwarding startup founded in February 2022, focused on streamlining cross-border logistics for Full Container Load (FCL) shipments from India to the USA. Leveraging proprietary tech and workflow automation, Client offers end-to-end shipping solutions—from warehouse pickup in India to doorstep delivery in the USA.

Key services include customs clearance, warehousing (with 50+ global locations), fulfilment, and Amazon FBA support. Founded by alumni of ISB, IIM, and IITs, Client is headquartered in New Delhi with offices in Chennai and Tracy, California.

Thanks & Regards,

Riya Pundir

HR Recruiter

Mantras2Success HR Solutions LLP

+91 7984769895