Business Development Manager

Job Summary:

The Care Coordinator Manager is responsible for leading and managing a team of care coordinators to ensure a seamless patient journey — from inquiry to consultation and treatment. This role involves overseeing daily operations, ensuring high-quality patient communication, achieving conversion targets, and maintaining excellent service standards.

Key Responsibilities:

• Manage and guide a team of care coordinators to achieve performance targets.
• Monitor daily calls, patient interactions, and conversion metrics.
• Ensure smooth coordination between patients, doctors, and clinical teams.
• Drive patient engagement, satisfaction, and retention through proactive follow-ups.
• Train new team members and conduct regular performance reviews.
• Resolve escalations and provide effective solutions to patient queries.
• Track team performance and report key metrics to senior management.
• Collaborate with cross-functional teams (marketing, operations, finance) for process improvement.
• Maintain accurate data records and ensure compliance with company protocols.

Required Skills & Qualifications:

• Bachelor’s degree or (MBA or Healthcare Management preferred).
• 1–5 years of experience in patient coordination, sales, or operations management (preferably healthcare or wellness industry).
• Excellent communication and interpersonal skills.
• Strong leadership, problem-solving, and analytical abilities.
• Proficiency in MS Office and CRM tools.
• Target-oriented with a focus on quality and efficiency.

Key Performance Indicators (KPIs):

• Conversion rate and lead-to-consultation ratio
• Patient satisfaction score
• Team productivity and adherence to SLAs
• Revenue contribution and monthly target achievement

Why Join Us?

• Fast-growing healthcare brand with excellent career growth opportunities.
• Dynamic and supportive team culture.
• Attractive incentives and performance rewards.
• Food provided
• Health Insurance
• Shuttle facility
• Rotational Offs