Business Development Manager

Job Title:

Location:

Department:

Reports To:

Job Overview:

Business Development Manager (BDM)

Key Responsibilities:

• Identify and pursue corporate, MICE, leisure, and group business opportunities.
• Build strategic partnerships with travel agents, online travel platforms, event planners, and local businesses.

• Sales & Promotions

• Develop and present attractive room and event packages tailored to different client segments.
• Promote hotel facilities such as banquet halls, restaurants, and conference spaces to drive cross-selling.

• Maintain relationships with key accounts to secure repeat business.
• Manage client inquiries and customize offerings to meet specific requirements.

• Monitor competitors' offerings, rates, and promotions.
• Advise management on pricing strategies according to demand, seasonality, and market dynamics.

• Work closely with front office, reservations, and banquet teams to ensure seamless service.
• Report on sales performance, conversion rates, and client feedback.

• Be well-acquainted with the hotel’s room plans:
• EP (European Plan) – Room only
• CP (Continental Plan) – Room with breakfast
• MAP (Modified American Plan) – Room with breakfast and one meal (lunch or dinner)
• AP (American Plan) – All three meals included
• Understand room categories (Deluxe, Executive, Suite, Family Rooms, etc.) and their features.
• Create custom packages based on room plans, client budgets, and intended use (e.g., business, family vacations, weddings).
• Stay updated on rate parity and dynamic pricing strategies across OTAs and direct booking channels.
• Guide clients toward the most suitable room plan based on their needs.

• Education:

  Bachelor's degree in Hotel Management, Business, or Marketing (MBA preferred).

• Experience:

  Minimum 4 years in hotel sales or business development.

• Skills Required:

• Strong knowledge of hospitality room plans, banquet operations, and event management.

• Excellent communication, negotiation, and networking abilities.
• Proficiency in PMS (Property Management System), CRM tools, and OTA platforms.