Business Development Associate

Job Summary:

We are seeking a highly motivated and experienced Senior Sales Business Development Representative (BDR) with a strong understanding of client operations to drive pipeline growth, forge meaningful client relationships, and streamline client-facing processes. This role is a key contributor to both revenue generation and operational excellence, bridging the gap between business development and client satisfaction.

Key Responsibilities:Business Development & Sales:

• Identify, qualify, and nurture high-value B2B leads through outbound prospecting (calls, emails, social, events).
• Collaborate with marketing to execute lead generation campaigns and follow-up strategies.
• Schedule and conduct discovery calls and product demos with prospective clients.
• Build and maintain a healthy sales pipeline using Bigin CRM tool.
• Assist the sales team in closing deals by developing a strong understanding of client needs and use cases.

Client Operations & Success:

• Serve as the operational point-of-contact for onboarding new clients and ensuring seamless handoffs from sales to implementation.
• Analyze client data and usage to identify upsell and cross-sell opportunities.
• Coordinate with internal teams (product, support, finance) to resolve client issues and improve processes.
• Create and maintain documentation, SOPs, and playbooks for sales and client ops functions.
• Track client health metrics and proactively manage renewals and churn risk.

Qualifications:

• Bachelor's degree in Business, Marketing, or a related field (MBA is a plus).
• 2 years of experience in B2B SaaS sales, business development, or client-facing operations.
• Proven track record of exceeding quotas and KPIs in a sales or BDR role.
• Experience using CRM.
• Strong project management and multitasking skills with a client-first mindset.
• Excellent communication, negotiation, and relationship-building skills.
• Ability to thrive in a fast-paced, cross-functional environment.

Job Type: Full-time

Pay: ₹20,000.00 - ₹50,000.00 per month

Benefits:

• Commuter assistance
• Flexible schedule
• Leave encashment
• Paid sick time
• Paid time off

Experience:

• B2B sales: 3 years (Preferred)

Language:

• English (Preferred)

Location:

• Gurugram, Haryana (Preferred)

Work Location: In person