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wilyer private limited
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Technical Support Agent

Technical Support Agent

wilyer private limited

0 years

|

1 - 2 Lacs

Posted:1 day ago| Platform: GlassDoor logo

Apply

Skills Required

support service metrics

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

Handle inbound and outbound customer calls regarding product/service queries, technical issues, and troubleshooting.
Provide step-by-step technical guidance to customers over the phone.
Document customer interactions, issues, and resolutions in the support system.
Escalate unresolved issues to higher-level technical teams as required.
Follow up with customers to ensure problems are resolved and satisfaction is achieved.
Maintain up-to-date knowledge of company products, services, and common technical issues.
Meet performance metrics such as call handling time, resolution rate, and customer satisfaction scores.

Job Types: Full-time, Permanent

Pay: ₹8,993.11 - ₹20,000.00 per month

Benefits:

Cell phone reimbursement
Internet reimbursement
Paid sick time
Paid time off

Work Location: In person

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wilyer private limited

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