As a Technical Support agent at our company, you will be responsible for providing excellent technical assistance to our customers. Your key responsibilities will include: - Assisting customers with technical issues - Troubleshooting software and hardware problems - Providing solutions to customer queries and concerns - Ensuring customer satisfaction through effective communication The qualifications required for this role include: - Prior experience in technical support is preferred - Excellent English communication skills - Ability to work night shifts - Immediate availability for joining In addition to the above, the company provides the following benefits: - Commuter assistance - Food provided - Health insurance - Paid time off Please note that this is a full-time, permanent position with fixed Saturday-Sunday offs. If you are a skilled technical support professional with a passion for customer service, we encourage you to apply for this exciting opportunity.,
USA Genuine Technical Support Process (Urgent Hiring) Note: We are only looking for experienced candidates from any USA or UK Technical Support or Technical Sales Process. We are not hiring freshers or experienced in a different field for this profile. What we offer ? An opportunity to work with a genuine technical support process. A safe working environment. An opportunity to enhance your technical skills while working on genuine issues related to computers, printers etc. Offers attractive incentive plans. Saturday, Sunday fixed off. Fixed salary cycle. Job Responsibilities and Duties Provide client support remotely on inbound calls related to computers, printers and related devices. Endeavour to respond to all customer requests in a timely manner while improving customer experience. Provide complete explanation about the problem and resolution to the customer and convert into leads or sales. Ability to perform troubleshooting on issues related to computers, printers etc with US customers. Ability to manage CRM to maintain every customer record to ensure best in class service. Required Experience, Skills and Qualifications Experience: 1-Year to 4-Years Skills: Outstanding verbal and written communication skills in English. Critical thinking and problem solving - must be able to identify both simple and complex computer problems, analyze them, and solve them. Should possess good professional and telephonic etiquette's. Must be Punctual. Job Types: Full-time, Permanent Benefits: Flexible schedule Leave encashment Paid sick time Application Question(s): Did you work on genuine computer, printer calls ? Experience: Technical support: 1 year (Required) Work Location: In person Job Types: Full-time, Permanent Pay: From ₹30,000.00 per month Benefits: Flexible schedule Health insurance Paid time off Experience: tech support: 1 year (Required) Work Location: In person