Job
Description
Job Title: Branch Manager (Sales) Location: Raipur (CG), Jabalpur & Nagpur Job Type: Onsite Experience : 7+ years About Company: We are hiring for a company that offers installation & commissioning, warranty & post-warranty preventive & breakdown service support through its factory-trained & certified technical team. In addition to the technical service support, the company also provides spare parts & other supporting materials for the machines sold. Job Summary : Responsible for growth and profitability of the branch Key Responsibilities: 1. Coach and motivate the sales team to drive performance and meet targets. 2. Ensure that all customers receive excellent service and maintain high levels of customer satisfaction. 3. Top twenty in fold / out of fold customer visits 4. Address and resolve customer complaints and issues promptly and professionally. 5. Oversee inventory levels and ensure an adequate stock of and spare parts to meet customer demand. Min Max level of Inventory 6. Manage the branch's budget and expenses to ensure profitability. 7. Timely Recruit, train, and develop a skilled and motivated team of sales staff. 8. Conduct performance evaluations and provide feedback to employees. 9. Ensure compliance with all dealership policies, procedures, and relevant regulations. 10.Ensure the safety and security of the branch premises, staff, and assets. 11. Provide regular reports to senior management on the branch's performance and activities. 12.Leads and drives the utilization of Cummins tools and processes such as the Cummins Sales Process and Customer Relationship Management (CRM). Qualifications and Competencies: Leadership Skills : The ability to lead and motivate a team of employees, set clear goals, and provide guidance and support. Customer Focus: A strong commitment to providing excellent customer service and ensuring customer satisfaction. Business Acumen: Understanding of financial metrics, profit and loss statements, and the ability to make data-driven decisions to improve branch performance. Operations Management : Proficiency in managing day-to-day operations, including scheduling, inventory management, and workflow optimization. Team Building: The capability to recruit, train, and develop a skilled and motivated workforce. Communication Skills: Effective communication with both employees and customers, including active listening, conflict resolution, and conveying information. Budget Management: Managing the branch's budget, including expense control and financial planning. Time Management : Efficiently allocating time and resources to meet branch objectives and deadlines. Education, Licenses, Certifications: Qualification: College, university, or equivalent degree in mechanical/electrical. Preferred to post graduate degree in Marketing, Sales,or a related subject, acceptable sales related work experience, or an acceptable combination of education and experience. Experience : Min 7+ years of Sales and Service experience Job Types: Full-time, Permanent Pay: ₹600,000.00 - ₹700,000.00 per year Schedule: Day shift Experience: Sales & Service : 7 years (Required) Location: Raipur, Chhattisgarh (Required) Work Location: In person
