Branch Head

• Formulate & implement cluster strategy linked with Hub
  

• Directly accountable for planning and organizing branch
  

• Ensure proper start-up of new assignments
• Manage guard sourcing in terms of scouting, referrals and
  

• Ensure proper deployment, rostering & attendance of guards
• Ensure proper supervision, patrolling & review in terms of day
  

• Conduct security audits of large assignments periodically
• Forecast, procure and distribute uniforms and office
  

• Maintain consistent, complaint free, high quality service levels
• Support and facilitate implementation of corporate projectsBusiness Performance Goal ( Revenue , Collections ,
  

• To grow higher than the industry growth by having Get & Grow
  

• Develop the strategy and plan to ensure achievement of Price
  

• Gap analysis in invoicing and collections.
  

• Timely communication with customer and related
  

• Agreement to pay / timely billing with customer
• Variance analysis of actual vs budget.
• Timely termination of customer in case of non agreement or
  

• Understanding the bad debt reasons and devising the strategy
  

• Do the analysis and take the necessary course of action.
• Focus on collections and reduce the Gaps
  

• Understand the contract.
• Knowing the gaps in contract and closing the gaps with
  

• Knowing the payout to employees and authorities.
• Reconciliation - correction for gaps between billed & paid.
• Asking customers to increase the management fee on various
  

• Strive to understand customer’s needs and deliver the
  

• Build effective customer relationships, ensure customer
  

• Conduct all surveys and client requested security audits
• Ensure satisfaction and retention of existing clients
• Regular meeting with clients for performance feedback
• Reviewing client feedback and developing solutions to
  

• Responding to client queries and concerns promptlyLeadership & IR
  

With Support From Branch HR Team

• Prepare manpower budget as per business requirements
• Recruit adequate number of quality direct manpower in
  

• Ensure all new recruits in direct and indirect category attend
  

• Ensure timely completion of joining formalities for new recruits,
  

• Ensure development of Direct staff through refresher and
  

• Ensure maintenance of attendance, leave, overtime records
  

• Ensure correct wages computation of direct staff
• Ensure timely payment of wages and other dues
• Ensure disciplinary action is taken wherever required
• Ensure speedy redressal of grievances through regular
  

With Support From Health & Safety

• Ensure observance to highest standards of G4S Health &
  

• Promote awareness within the team on safe working
  

• Contribute to development of safe work procedures