Bank Coordinator

About VIYONA Fintech:

VIYONA Fintech is a rapidly growing fintech and payments company focused on building secure, scalable, and compliant financial platforms. Security is a core pillar of our organization, and we actively invest in proactive defense through continuous testing, monitoring, and improvement.

Role Overview:

fast, compliant, and predictable merchant onboarding and account activation

reducing onboarding turnaround time (TAT), eliminating documentation gaps, and enabling seamless merchant go-live

Location:

Key Responsibilities:

1. Merchant Onboarding & Account Enablement

• Own end-to-end merchant onboarding with partner banks including:
• Current Accounts
• Escrow / Nodal Accounts
• Payment & Settlement Accounts
• Coordinate KYC, KYB, AML, and compliance documentation end to end.
• Ensure

  first-time-right documentation

  to minimize rejections and rework.
• Track onboarding lifecycle from

  application → approval → account creation → activation

  .
• Actively follow up with banks and internal teams to meet defined SLAs.

2. Bank Liaison & Relationship Management

• Serve as the primary operational point of contact for:
• Bank relationship managers
• Branch operations teams
• Central onboarding units
• Build and maintain working-level alliances with:
• PSU Banks
• Private Sector Banks
• Fintech Partner Banks
• Escalate onboarding bottlenecks tactically to ensure closure within SLA.

3. TAT Reduction & Process Optimization

• Drive measurable reduction in onboarding TAT through:
• Pre-validation of merchant documents
• Standardized onboarding checklists
• Parallel processing with banks
• Identify recurring delays and proactively redesign workflows.
• Maintain and publish a

  TAT & onboarding performance dashboard

  for management.

4. Documentation & Compliance Governance

• Maintain up-to-date knowledge of:
• Bank-specific onboarding norms
• RBI guidelines
• Internal risk and compliance policies
• Ensure all merchant documentation is

  audit-ready at all times

  .
• Coordinate post-account activities including:
• Mandates & signatory changes
• Limit enhancements
• Additional banking services (POS, APIs, Escrow, CMS)

5. Partnership & Alliance Support

• Support leadership in setting up and scaling bank partnerships:
• Product onboarding with banks
• SOP alignment
• Merchant category approvals
• Enable faster rollout of new merchant cohorts under existing bank alliances.

6.Key Performance Indicators (KPIs)

The performance of the Bank Coordinator will be evaluated on the following measurable outcomes:

1. Onboarding Turnaround Time (TAT)

2. Achieve and consistently maintain a reduction of

   30–50% in average merchant onboarding TAT

   , from application submission to account activation, as per defined SLAs.

3. Documentation Quality & Accuracy

4. Maintain a

   low rejection and rework rate

   by ensuring first-time-right documentation across all bank onboarding processes.

5. Merchant Onboarding Scale

6. Successfully onboard and activate the targeted number of merchants per month as defined by business requirements.

7. Compliance & Audit Readiness

8. Ensure

   zero audit exceptions

   by maintaining complete, accurate, and RBI-compliant documentation at all times.

9. Bank Escalation Management

10. Resolve bank-related onboarding escalations within agreed timelines and maintain strong operational responsiveness from partner banks.

11. Process Efficiency & Optimization

12. Identify recurring onboarding bottlenecks and implement process improvements that lead to measurable efficiency gains.

13. Stakeholder & Relationship Effectiveness

14. Build and sustain effective working relationships with bank teams, internal stakeholders, and merchants to ensure smooth coordination and predictable outcomes.

Experience

• 4–8 years of experience in:
• Bank Operations
• Fintech / Merchant Onboarding
• SME / Merchant Banking
• Hands-on exposure to:
• Account opening processes
• KYC / KYB / AML compliance
• Escrow, CMS, Payments, Settlement operations

Skills & Competencies

• Strong understanding of banking operations and documentation
• High compliance discipline and attention to detail
• Effective stakeholder management across banks and merchants
• Process-oriented mindset with focus on efficiency
• Clear written and verbal communication skills

Preferred Background

• Ex-bank operations or relationship teams
• Fintech onboarding / partner success teams
• Payment gateway, NBFC, or banking coordination roles