Location: Delhi, India Experience Level: 5-8 Years Company: SoftScience Tech Engagement Types: Full-Time Permanent Expected Salary: as per industry Role Overview: We are looking for an accomplished Head IT – Lead who is excited in building and leading fresh team in our start up based out of Delhi. The candidate will build the entire team under his supervision and maintain overall IT delivery / performance best in the industry. The entire technological strategy roadmap and aligning it to business goals and market trends will be the key metrices. The candidate will play a pivotal role in designing, developing, deploying, and maintaining our robust and scalable payment gateway (PG) and payment interface (PI) systems. The candidate will be responsible for the core backend logic, database interactions, API development, and ensuring the high performance and reliability of our platform. The candidate will also extend to understanding the full development lifecycle, including DevOps practices and contributing to front-end development with React when necessary. The candidate will build the entire team under his supervision and maintain overall IT delivery / performance best in the industry. Key Functional Roles & Responsibilities Technology Strategy and Planning: Developing and implementing the company's technology roadmap, aligning it with business goals and market trends. Platform Architecture and Development: Overseeing the design, development, and maintenance of the company's technology platform, including cloud infrastructure, APIs, and databases. Innovation and Emerging Technologies: Identifying and evaluating emerging technologies, such as blockchain, AI, and cloud computing, to enhance product offerings and improve operations. Security and Compliance: Ensuring the security and compliance of the company's technology systems and data, adhering to relevant regulations like RBI, SEBI, and IDRBT. Leadership and Team Management: Building, mentoring, and leading a high-performing technology team, fostering a collaborative and innovative environment. Business Acumen: Understanding the business needs and requirements of the company, translating them into technical solutions. Project Management: Leading and managing technology projects, ensuring they are delivered on time and within budget. Budgeting and Financial Planning: Managing the technology budget and ensuring that technology investments align with the company's financial goals. Technical responsibilities: ● Design, develop, and maintain high-performance, scalable, and secure backend services and APIs for our PI/PG platform using Java, Spring Boot, and related technologies. ● Lead architectural discussions and contribute to the evolution of our system architecture, ensuring it aligns with industry best practices for payment systems. ● Work extensively with SQL (e.g., PostgreSQL, MySQL) and NoSQL (e.g., MongoDB, Cassandra, Redis) databases, including schema design, query optimization, and data integrity. ● Collaborate with front-end developers, product managers, and other stakeholders to deliver new features and enhancements. ● Develop and maintain unit tests, integration tests, and performance tests to ensure code quality and system stability. ● Gain a comprehensive understanding of our DevOps setup, contribute to CI/CD pipelines, and assist in troubleshooting deployment and operational issues. ● Participate in front-end development tasks using React.js as needed, ensuring seamless integration with backend services. ● Mentor junior engineers, conduct code reviews, and promote a culture of engineering excellence. ● Stay updated with the latest trends and technologies in payment processing, backend development, and cloud infrastructure. ● Ensure compliance with security standards relevant to payment systems (e.g., PCI DSS understanding is a plus). Required Skills and Qualifications: ● Bachelor's or Master's degree in Computer Science, Engineering, or a related field. ● 5-8 years of professional software development experience, with a strong focus on backend systems. ● Expertise in Java and the Spring ecosystem (Spring Boot, Spring MVC, Spring Security, Spring Data). ● Proven experience with designing and building RESTful APIs and microservices. ● In-depth knowledge of SQL databases (e.g., PostgreSQL, MySQL) and NoSQL databases (e.g., MongoDB, Cassandra). ● Solid understanding of data structures, algorithms, and software design patterns. ● Hands-on experience or significant exposure to React.js for front-end development. ● Familiarity with DevOps practices and tools (e.g., Docker, Kubernetes, Jenkins, Git, AWS/Azure/GCP). ● Thorough understanding of Payment Gateway (PG) and Payment Interface (PI) system architectures, transaction flows, and security considerations. ● Excellent analytical, problem-solving, and debugging skills. ● Strong communication and collaboration abilities. Preferred Skills: ● Experience with message queuing systems (e.g., Kafka, RabbitMQ). ● Knowledge of caching mechanisms (e.g., Redis, Memcached). ● Experience with cloud platforms (AWS, Azure, or GCP). ● Understanding of security best practices in financial applications. ● Proficient in Reacts.js and related structure. Job Type: Full-time Pay: ₹1,200,000.00 - ₹1,500,000.00 per year Work Location: In person Application Deadline: 01/08/2025
Duties and Responsibilities · Visit or coordinate with various banks and financial institutions on daily / regular basis · Manage and coordinate daily banking operations of the organisation · Ensure compliance with banking laws and regulations · Maintain all banking documentation and records · Coordinate with internal departments to facilitate banking transactions · Liaise with financial institutions to resolve any issues · Monitor and analyze bank fees and optimize banking relationships Requirements · Bachelor’s Degree/Diploma in Finance, Accounting, Business Administration, or related field. · Minimum 1 to 3 years of prior experience in retail branch banking or corporate banking is mandatory. · Experience in loan processing, credit card sales, or accounting roles in not preferred. · Ability to handle confidential information with discretion · Ability to handle multiple tasks at any given point in time · Proficient in Microsoft office products – Power point / Excel / Word etc. · Keen to start things from scratch. Job Type: Full-time Pay: ₹25,000.00 - ₹40,000.00 per month Application Question(s): Are you presently or before worked with any Bank/NBFC or any Financial Institution? What is your Current Salary & Salary expectation? Location: New Delhi, Delhi (Required) Work Location: In person Speak with the employer +91 9041401488
Location: CP, New Delhi| Type: Full-time | Experience: 0 -1 Year We’re looking for a proactive Customer Support & Operations Coordinator to lead daily support functions, streamline operations, and ensure an exceptional customer experience from start to finish. Duties and Responsibilities Manage customer support operations, ensuring timely and professional responses across channels. Manage and coordinate daily banking operations of the organisation Collaborate with internal teams to resolve issues and improve service delivery. Maintain accurate records, reports, and operational documentation. Liaise with vendors and partners to ensure smooth operations. Track service metrics, control costs, and recommend process improvements. Requirements Bachelor’s Degree/Diploma in Finance, Accounting, Business Administration, or related field. Experience in customer handling will be preferred. Strong problem-solving and multitasking skills. Excellent communication and interpersonal abilities. Proficiency in MS Office (Excel, Word, PowerPoint). A keen to start things from scratch. Note : We have two shift timings : 9 AM to 5 PM (Work from Office ) 4 PM TO 12 Mid- night (Work from home) Job Type: Full-time Pay: ₹22,000.00 - ₹25,000.00 per month Application Question(s): Are you comfortable with the Connaught Place, Delhi Location ? What is your salary expectation? Do you have any experience in Customer handling ? Work Location: In person
Job Title: Customer Support Specialist Location: New Delhi Employment Type: Full-Time Department: Customer Service / Support Experience Required: 0–1 years (Freshers with strong communication skills may also apply) About the Role: We are seeking a Customer Support Specialist to join our team and ensure our customers receive outstanding service and support. The ideal candidate will be responsible for handling customer queries, resolving issues efficiently, and maintaining a positive relationship with clients through professional communication and problem-solving. Key Responsibilities: Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner. Provide accurate information about products, services, and order status. Handle complaints, provide appropriate solutions, and ensure resolution within agreed timelines. Maintain detailed records of customer interactions and feedback in the CRM system. Collaborate with internal teams (Sales, Operations, Technical Support, etc.) to ensure smooth customer experience. Identify recurring issues and suggest improvements to enhance customer satisfaction. Follow up with customers to ensure their issues are fully resolved. Meet performance metrics such as response time, resolution rate, and customer satisfaction score. Requirements: Bachelor’s degree in any discipline (Business, Communication, or related field preferred). Proven experience in customer service or client-facing roles. Excellent verbal and written communication skills. Strong problem-solving and multitasking abilities. Patience, empathy, and a customer-first attitude. Preferred Skills: Experience in e-commerce. Ability to handle high-volume queries efficiently. What We Offer: Competitive salary Opportunities for career growth and skill development. Supportive and collaborative work environment. Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Application Question(s): If got selected, how soon you can join us ? How many years of experience you have in Customer support ? What is your salary expectation ? What is your current location ? Work Location: In person