Customer Support & Operations Coordinator

Location: CP, New Delhi| Type: Full-time | Experience: 0 -1 Year

We’re looking for a proactive Customer Support & Operations Coordinator to lead daily support functions, streamline operations, and ensure an exceptional customer experience from start to finish.

Duties and Responsibilities

• Manage customer support operations, ensuring timely and professional responses across channels.
• Manage and coordinate daily banking operations of the organisation
• Collaborate with internal teams to resolve issues and improve service delivery.
• Maintain accurate records, reports, and operational documentation.
• Liaise with vendors and partners to ensure smooth operations.
• Track service metrics, control costs, and recommend process improvements.

Requirements

• Bachelor’s Degree/Diploma in Finance, Accounting, Business Administration, or related field.
• Experience in customer handling will be preferred.
• Strong problem-solving and multitasking skills.
• Excellent communication and interpersonal abilities.
• Proficiency in MS Office (Excel, Word, PowerPoint).
• A keen to start things from scratch.

Note : We have two shift timings :

• 9 AM to 5 PM (Work from Office )
• 4 PM TO 12 Mid- night (Work from home)

Job Type: Full-time

Pay: ₹22,000.00 - ₹25,000.00 per month

Application Question(s):

• Are you comfortable with the Connaught Place, Delhi Location ?
• What is your salary expectation?
• Do you have any experience in Customer handling ?

Work Location: In person