Associate Product Specialist

DEPARTMENT BRIEF:

Data Solutions (DS) is the industry-leading content delivery platform. Clients seamlessly access organized and connected content that is easily discoverable, explorable, and procured via the Open: FactSet Marketplace. Data is delivered via a variety of technologies and formats that meet the needs of our client’s workflows. By enabling our clients to utilize their preferred choice of industry-standard databases, programming languages, and data visualization tools, we empower them to focus on the core competencies needed to drive their business. The SBU contributes over $173M in ASV, with a double-digit year-over-year growth rate. Our solutions portfolio includes Standard DataFeed, Data Exploration, OnDemand (API), Views, Cornerstone, Exchange DataFeed, Benchmark Feeds, the Open: FactSet Marketplace, Quantopian Enterprise, and other non-workstation initiatives. The DS Product Management team is looking for a Product Specialist to contribute to product management and support. In this role, you will be expected to gain a comprehensive understanding of DS products and delivery technologies, be a key contributor to defining and expanding the available product packages, and enhance and add features that provide connectivity, scalability, and enhanced usability. You will work closely with a broadly distributed group of Content, Product, Strategy, Sales & Support and Engineering.

JOB REQUIREMENTS

As a Product Specialist (PS or APS), you will become an expert in the product line and its supporting technologies. You will work closely with a broadly distributed group of engineers, strategy, sales, support specialists, data content analysts, and quality assurance personnel. PS will work as a key product lead to further expand and support the product line.

Education:

Bachelor’s or Master’s degree in Computer Science, Engineering, Information Systems or Finance

Responsibilities:

• Actively participate and contribute in internal and external calls to understand client requirements/issues and current priorities.
• Understand the product strategy and help develop solutions that will help us deliver on strategy.
• Work with internal stakeholders to ensure timely delivery as agreed upon.
• Manage the group’s daily inflow of DS product requests and guide them to a meaningful and timely resolution
• Communicate with the support team regularly to gather feedback on client issues and activity
• Perform operational tasks including initial client setup, Notify announcements, and account maintenance.
• Identify recurring issues/requests and make recommendations for feature enhancements
• Collection of metrics for product usage, issues reported time to first response, time to resolution, etc.

Required Skills:

• Strong technical and business skills (including presentation and communication)
• Able to understand a complicated technical product line, while being able to manage the complicated business rules surrounding these products.
• Functional understanding of Enterprise Data Delivery solutions
• Functional understanding of Software Development cycles
• Experience working in Unix / Linux environments
• SQL and other RDBMS platforms Knowledge of Shell scripting / procedural programming
• Ability to work on multiple projects with shifting priorities.
• Ability to see projects through from start to finish.

What's In It For You

At FactSet, our people are our greatest asset, and our culture is our biggest competitive advantage. Being a FactSetter means:

• The opportunity to join an S&P 500 company with over 45 years of sustainable growth powered by the entrepreneurial spirit of a start-up.

• Support for your total well-being. This includes health, life, and disability insurance, as well as retirement savings plans and a discounted employee stock purchase program, plus paid time off for holidays, family leave, and company-wide wellness days.

• Flexible work accommodations. We value work/life harmony and offer our employees a range of accommodations to help them achieve success both at work and in their personal lives.

• A global community dedicated to volunteerism and sustainability, where collaboration is always encouraged, and individuality drives solutions.

• Career progression planning with dedicated time each month for learning and development.

• Business Resource Groups open to all employees that serve as a catalyst for connection, growth, and belonging.

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Salary is just one component of our compensation package and is based on several factors including but not limited to education, work experience, and certifications