Associate Manager Service Delivery

AVASO Technology Solutions

8 years

0 Lacs

sahibzada ajit singh nagar punjab india

Posted:1 day ago| Platform:

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Skills Required

service reports leadership management report strategies metrics engagement collaboration training development onboarding risk escalation governance compliance billing analysis learning drive efficiency networking itil agile certifications servicenow jira communication optimization reporting flexibility

Work Mode

On-site

Job Type

Full Time

Job Description

Job description:

Position Title:

Position Overview:

2) SLA and KPI Management:

3) Customer Relationship Management:

4) Operational Efficiency:

5) Resource Management:

6) Risk and Issue Management:

7) Change and Transformation Management:

8) Governance and Compliance for Projects:

9) Delivery Financial Management:

10) Continuous Improvement:

Qualifications:

Experience:

Greater than 8 Years in Service delivery in EUC, Networking and similar role in IT Managed services.
Proven experience in managing projectized environments, IT service delivery, and people management.
Demonstrated success in leading and developing diverse teams.
Certifications: PMP, PRINCE2, ITIL, or Agile certifications are required.

Education:
Bachelor’s degree in IT, Project Management, or a related field.
Skills:

Proficiency in team management tools (e.g., ServiceNow, Jira, Microsoft Project).
Strong leadership, conflict resolution, and decision-making abilities.
Exceptional communication and interpersonal skills.
Expertise in project management frameworks (e.g., Agile, Waterfall).

Key Competencies:

Work Environment:

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