Associate Director of Supply Chain Consulting

Associate Director – Supply Chain Consulting

Key Responsibilities

APAC Team Leadership & Regional Management

• Lead, mentor, and manage the APAC-based team of Implementation Consultants, ensuring regional execution excellence.
• Develop and implement best practices for SaaS implementations and training programs, tailored to the APAC market.
• Monitor team performance, customer satisfaction, and implementation KPIs, ensuring continuous improvement.
• Adapt implementation methodologies and customer onboarding strategies to suit local business cultures and regulations across APAC countries.
• Foster a high-performance culture and facilitate ongoing professional development for the team.

SaaS Product Implementation & Customer Onboarding

• Oversee and execute end-to-end SaaS product implementations for mid-to-enterprise clients across APAC.
• Work with customer stakeholders (including C-level executives, IT teams, and end-users) to gather business requirements and define implementation goals.
• Manage system configurations, data migrations, API integrations, and third-party tool connections.
• Ensure smooth go-live transitions and mitigate risks associated with system adoption.
• Serve as an escalation point for complex technical and implementation challenges.

Customer Training & Enablement (APAC Focused)

• Design and deliver localized training programs tailored to different markets within APAC.
• Conduct live virtual and in-person training sessions, ensuring high engagement across different learning styles.
• Develop and maintain regional training materials (videos, documentation, FAQs) customized for local regulatory and compliance considerations.
• Gather customer feedback and continuously improve training approaches based on regional user needs.

Project & Stakeholder Management

• Develop and maintain detailed project plans for multiple APAC customers, ensuring successful implementations.
• Act as the primary point of contact for regional stakeholders, including enterprise customers, partners, and internal teams.
• Coordinate across multiple time zones to align with global implementation teams.
• Communicate project status, risks, and mitigation plans proactively.
• Work with channel partners and resellers in APAC to ensure smooth SaaS deployments.

Process Optimization & Regional Adaptation

• Continuously refine implementation and training methodologies to align with APAC business norms and customer expectations.
• Implement automation tools and streamlined workflows to optimize deployment efficiency.
• Ensure compliance with data security, privacy regulations, and industry-specific compliance standards (e.g., GDPR, PDPA, CCPA, ISO 27001).
• Monitor and analyze customer adoption metrics to enhance regional implementation strategies.

Customer Success & Retention in APAC

• Ensure high levels of customer satisfaction and engagement across the region.
• Identify regional adoption challenges and proactively address risks of customer churn.
• Gather APAC-specific customer insights and relay feedback to the product and development teams for localized improvements.
• Collaborate with Account Managers and Customer Success teams to identify upsell and expansion opportunities.

Qualifications & Experience

Required:

• 10-15+ years of experience in SaaS product implementation, training, or customer success.
• 7+ years of experience managing a regional or global implementation team.
• Proven ability to lead multi-country teams in the APAC region with cultural awareness and market knowledge.
• Experience working with mid-market and enterprise clients in SaaS software deployment.
• Strong knowledge of enterprise software implementation methodologies, including system configurations, data migrations, and integrations (APIs, SSO, third-party tools).
• Excellent communication skills in English, with additional language proficiency in Mandarin, Thai, Vietnamese, Korean, Japanese, or another APAC language preferred.
• Strong project management skills, with experience using tools like Jira, Asana, or Smartsheet.
• Willingness to travel within APAC as needed.

Preferred:

• Experience implementing OMS, WMS, DIGITAL SHELF, TMS, CRM, ERP, or other enterprise SaaS solutions.
• PMP, PMI-ACP, or other project management certification.
• Knowledge of APAC compliance, privacy laws, and localization challenges for SaaS software.
• Experience working with channel partners, system integrators, or resellers in APAC.

Key Competencies & Skills

• Leadership & Team Management – Strong experience in leading remote and multi-country teams in APAC.
• Customer Relationship Management – Ability to manage and engage with enterprise customers across different cultures.
• Technical Acumen – Understanding of SaaS architectures, cloud computing, and integrations.
• Training & Facilitation – Experience in designing and delivering engaging localized training programs.
• Project Management – Expertise in handling multiple projects with varied regional timelines and priorities.
• Process Improvement – Ability to optimize and adapt global implementation frameworks for APAC customers.
• Business Acumen – Understanding the customer operations in providing the expertise view for upsell opportunities.

Benefits & Perks

• Competitive salary and performance-based bonuses.
• APAC-specific benefits such as travel allowances, remote work flexibility, and wellness programs.
• Professional development and certification sponsorship.
• Paid time off, local holidays, and work-life balance initiatives.