Job
Description
Company is seeking an experienced and driven Business Operations Manager to lead and establish our operations in India. This role involves overseeing office setup, ensuring legal and regulatory compliance, streamlining operations, and aligning local practices with Company global standards. You’ll play a critical role in building a high-performing team, delivering exceptional client service, and driving operational efficiency across all functions. Key Responsibilities: 1. Office Setup & Compliance Lead the establishment of Company's India office, including infrastructure setup and vendor coordination. Ensure compliance with legal, labor, tax, and industry-specific regulations. Manage timely registrations, company incorporation, and necessary licensing. 2. Operational Strategy & Risk Management Develop operational workflows that support scalability and efficiency. Identify legal, operational, and financial risks; implement mitigation strategies. 3. Client Services & Quality Assurance Oversee client service delivery, ensuring high quality and SLA adherence. Define and track KPIs to enhance client satisfaction and operational effectiveness. 4. HR Management & Workforce Development Manage recruitment, onboarding, and retention aligned with Indian work culture. Design and implement HR policies consistent with Company global standards. Set up employee performance and productivity metrics. 5. Financial Operations Oversee local budgeting, accounting, and financial compliance. Prepare detailed financial and operational reports for global leadership. 6. Vendor & Contract Management Negotiate and manage contracts with service providers and consultants. Ensure vendor performance, cost-efficiency, and scalability. 7. Global Collaboration Act as the local point of contact to align India operations with Company international goals. Facilitate communication and collaboration between Indian and global teams. 8. Office & Facilities Management Manage procurement, office facilities, and administrative functions to ensure a productive work environment. 9. Operational Point of Contact Serve as the go-to leader for all India-based operational issues and initiatives. Troubleshoot and resolve cross-functional issues to maintain workflow continuity. Requirements: Bachelor's degree in Business Administration, Operations Management, or related field (MBA preferred) 3+ years in business operations and project management Minimum 2–3 years of India-based operations management Experience in office setup, legal compliance, and cross-functional leadership Preferred: Exposure to international operations, client services, HR, and vendor management Skills: Strong knowledge of Indian regulatory environment (labor laws, taxation, compliance) Strategic and operational planning expertise Excellent interpersonal and communication skills Financial management and reporting skills Proficient in business operations tools and HR software Project and risk management expertise Show more Show less
